Times 2
It appears that Lee was willing to make it right and the buyer hosed everything up by going to paypal.
Talk about making a mountain out of a molehill .....
LP Custom Cues Titlist For Sale - $425
- Thread starter LPCUSTOMCUES
- Start date
It appears that Lee was willing to make it right and the buyer hosed everything up by going to paypal.
Talk about making a mountain out of a molehill .....
Just one Member's observation...
The most credible course at this point would be for Masterclass' next post here (should he choose to post again) to be solely to convey having taken the clearly identified steps required to move this matter toward resolution, and/or to report that the matter has been resolved. Looks like it's been agreed that this should have been a one to one attempt at a solution... Too bad that opportunity was never given a chance.
The most credible course at this point would be for Masterclass' next post here (should he choose to post again) to be solely to convey having taken the clearly identified steps required to move this matter toward resolution, and/or to report that the matter has been resolved. Looks like it's been agreed that this should have been a one to one attempt at a solution... Too bad that opportunity was never given a chance.
This is a copy/paste of what my Paypal resolution center says...
"Status
We contacted the buyer and let them know that you would agree to process a full refund if they return the merchandise to you in its original condition.
The buyer will ship the item to this address:
7141 Sunset Dr., Mechanicsville, VA 23111, United States
What happens next
The buyer is required to provide tracking information confirming that they shipped the merchandise to you by Jul 12, 2011. If we don't receive this information, the claim will be closed and a refund will not be issued"
The ball is in his court, as Mr. Davis has stated.
I really dont think he is getting the emails from paypal or checking HIS paypal resolution page.
"Status
We contacted the buyer and let them know that you would agree to process a full refund if they return the merchandise to you in its original condition.
The buyer will ship the item to this address:
7141 Sunset Dr., Mechanicsville, VA 23111, United States
What happens next
The buyer is required to provide tracking information confirming that they shipped the merchandise to you by Jul 12, 2011. If we don't receive this information, the claim will be closed and a refund will not be issued"
The ball is in his court, as Mr. Davis has stated.
I really dont think he is getting the emails from paypal or checking HIS paypal resolution page.
Good to see it may finally be moving forward. I do agree with most of the posters, masteclass has done far more to hurting his reputation then Lee's. I wouldn't sell him a a knock off flowers case from his buddy tassadicts for $1000 bucks.. he isn't worth the trouble or risk.
A simple request could have stopped all of this. Sad.
I agree the crack seems alittle "worse" than stated, but being a standup guy that Lee seems to be offered to fix any problem. Offered a full refund, even stated if the crack gave way to build a cue worth the same price. I'm sure Lee could have really "cooked" the cue up and screwed you but he didnt. He was up front about everything. Thats standup to me.
Lee atleast deserved an email or phone call about "how to fix" the problem. If Lee replied in a bad way then I agree the buyer should have filed a claim and got his money back or whatever he wanted. But to air it out in public right away was not the way to go IMHO.
Just an outsiders opinion on if this happens to someone else in the future with anyone...
I think the only "wrong" thing done was the buyer jumped the gun on the claim. He had plenty of time.
I agree the crack seems alittle "worse" than stated, but being a standup guy that Lee seems to be offered to fix any problem. Offered a full refund, even stated if the crack gave way to build a cue worth the same price. I'm sure Lee could have really "cooked" the cue up and screwed you but he didnt. He was up front about everything. Thats standup to me.
Lee atleast deserved an email or phone call about "how to fix" the problem. If Lee replied in a bad way then I agree the buyer should have filed a claim and got his money back or whatever he wanted. But to air it out in public right away was not the way to go IMHO.
Just an outsiders opinion on if this happens to someone else in the future with anyone...
I think the only "wrong" thing done was the buyer jumped the gun on the claim. He had plenty of time.
Ive only had one dealing with Lee, and it was not perfect. However, the very first thing he did was try to refund my money. We may not have had a great buyer/seller experience, but I have absolutely no doubt that he is not a crook. If he wanted to screw someone, he could have easily screwed me. As a matter of fact, he offered to build me a new cue at no charge because of our first deals problems (which will remain private). I declined his offer, but it did show me that he has some sense of honor. The op jumped the gun, and I gotta agree with an earlier post that this will hurt him far worse than Lee.
Joe
Joe
would you also like to post the previous 2 paypal msg. The first one regarding being contacted by paypal to resolve the dispute that I have filed. Dispute. Not claim.
Second. Is the refusal to refund.
Don't you know that your correspondance with paypal will also be sent as an update to me in paypal? Should I post them here?
Look back at the thread where this started. I clearly state my disappointment with the cue. And would like to show how grossly is was misrepresented. I do not expect to resolve anything here. I prefer the proper channel in this case.
I will follow the paypal instructions and all this will be resolve soon.
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I think I have to clarify your statement.
I got involved with tasaddict because of the Richard black cue that I sold him which he raffled. http://forums.azbilliards.com/showthread.php?t=224769
If the cue was a fake. It was my fault. I took step to verify that the cue was genuine and made sure that the winner got his cue. I even offered to compensate the winner should the cue turn out to be a fake.
I realise now. Because of people like you. Doing all this is not worth it. The people here are not worth it. This is the last time that I will help or do anything for anyone here.
This forum has become a place for people to say only nice things even when it is false. That has allow people to think that they can do wrong and get away with it. Knowing that speaking up is frown upon or they will have their clichés of friends and support to back they up.
IMO, both parties were wrong. A cracked cue should not be sold as a player, for artwork is ok. Hang it on the wall to look at. And who buys a cracked cue to play with, lol. You have to cut the forearm off below the crack, and splice a new forearm on, to even have a chance of it ever hitting good again. Lee, i like your work, and i'm certain you learned your lesson, and would rather be kicked in the nads, then ever sell a broken cue again. 
I followed paypals instructions. I was on the phone with them at every step and did what they recommended.
I am the one who escalated it to a claim because you wouldnt contact me and wouldnt ship the cue back. Why would I instantly refund your money while you are saying you wont ship it back in a timely manner. Upon the advice of the people at paypal, I chose to escalate so they could dictate how the refund would happen, not the buyer.
You have had plenty of time to ship it before this weekend. You chose to drag this out.
If you would have acted in a professional manner all of this would have been avoided.
It would be different if I shipped you a cracked cue and didnt advertise it as such. You knew what you were getting. You didnt contact me as soon as you got the cue. You filed a claim 12 hours later, after you took it to the pool hall and your buddies made fun of you.
PS... I had a local friend of mine PM you yesterday to see if your PMs were working.
Can you imagine my surprise when he told me you sent him a pm back. Im pretty sure you told everyone your pms didnt work and thats why you contacted me publicly.
I am the one who escalated it to a claim because you wouldnt contact me and wouldnt ship the cue back. Why would I instantly refund your money while you are saying you wont ship it back in a timely manner. Upon the advice of the people at paypal, I chose to escalate so they could dictate how the refund would happen, not the buyer.
You have had plenty of time to ship it before this weekend. You chose to drag this out.
If you would have acted in a professional manner all of this would have been avoided.
It would be different if I shipped you a cracked cue and didnt advertise it as such. You knew what you were getting. You didnt contact me as soon as you got the cue. You filed a claim 12 hours later, after you took it to the pool hall and your buddies made fun of you.
PS... I had a local friend of mine PM you yesterday to see if your PMs were working.
Can you imagine my surprise when he told me you sent him a pm back. Im pretty sure you told everyone your pms didnt work and thats why you contacted me publicly.
IMO, both parties were wrong. A cracked cue should not be sold as a player, for artwork is ok. Hang it on the wall to look at. And who buys a cracked cue to play with, lol. You have to cut the forearm off below the crack, and splice a new forearm on, to even have a chance of it ever hitting good again. Lee, i like your work, and i'm certain you learned your lesson, and would rather be kicked in the nads, then ever sell a broken cue again.
I played with the cue for over two years and never had a problem.
Others hit with it and had no idea there was a crack in it.
It was professionally repaired. There are quite a few cues out there that have been repaired this way.
I even offered a new cue in its place as a guarantee. Why would I say that if I didnt think the cue was in good playing condition.
In my opinion this has all been blown up because he thinks the crack looks worse than I described it and he got made fun of by his buddies.
You are right about one thing...I would rather take the nad kicking than have to deal with this again.
This is some really bad buyer behavior here.
I looked that this cue when Lee first offered it but passed because of the crack and repair that Lee completely and accurately disclosed.
I can understand the buyer, missing it, or misinterpreting it, or just having expectations that differed from the reality, after all, this is mail order, but to file with PayPal and start a whine thread without first contacting the seller and hearing his reaction? Sorry but that behavior just plain sucks.
One of the first boilerplate questions PayPal asks when opening a dispute is to ask the buyer if he has contacted the seller in an attempt to resolve. Master Class did you miss this also?
Bad bad buyer, Bad. Master Class, you have none and owe the seller an apology for your behavior here.
Thanks
Kevin
I looked that this cue when Lee first offered it but passed because of the crack and repair that Lee completely and accurately disclosed.
I can understand the buyer, missing it, or misinterpreting it, or just having expectations that differed from the reality, after all, this is mail order, but to file with PayPal and start a whine thread without first contacting the seller and hearing his reaction? Sorry but that behavior just plain sucks.
One of the first boilerplate questions PayPal asks when opening a dispute is to ask the buyer if he has contacted the seller in an attempt to resolve. Master Class did you miss this also?
Bad bad buyer, Bad. Master Class, you have none and owe the seller an apology for your behavior here.
Thanks
Kevin
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My name isnt Jim, its Lee.
Lee
Just like I posted it (after I read your message and revised). I think I had Jim Lee (the pool instructor) on the brain.
Kevin
I really wish you would stop grasping at straws with all your ridiculous arguments.
My PM did not work. You can chose to belive it. You can chose not to. You can perhaps check with the site mods on that.
The process for resolution is clear. I file a dispute dated 2 July. Paypal contacted you with my request for a refund. All you needed to do was to authorize it and paypal will contact me with the details to have the cue send back to you within 10days. Paypal would not return me the money either if I did not do so. It should have been resolve there and then. You should really think it through before you try to distort the truth.
Paypal contacted me on 2nd July that you have refused to refund and will investigate the matter. Then you started appearing in this thread.
The next email from paypal states that the seller YOU has requested that this dispute be escalated into a claim!
I have detail email accounts from paypal on all this.
As for the cue. The crack on 2 sides means it is split in the middle in the forearm. The crack runs from near the tip of the points all the way up through the joint.
I feel that I have no need to deal with you any longer. I will let Paypal handle this. It will be resolve.
You are right about me being ridicule by the people who have seen this cue. They were laughing at the fact that someone would actually sell something like this. And I was unfortunately be the one to buy it.
As for acting professionally. Doing so through the proper channel is acting professionally. There is no need to argue. The way to resolve the issue is clearly define and all steps are documented.
You filed a dispute with PayPal and complained in the for sale thread without contacting the seller and giving him a chance to resolve. That's just common etiquette and you had to click right through PayPal's admonition to contact him in order to file your dispute. I get that you ASSUMED the seller was a crook because what he sent you didn't match your expectations, but I read the exact same description you did and passed on the cue because it sounds like it was (to me) described exactly as it is. The differing expectations thing happens in mail order, that's why obtaining a satisfaction guarantee before purchasing is important. But escalating without at least giving the seller a chance? That's bad behavior.
That's rude.
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No...that's Ridiculous...
My 2 year old son behaves like that when my 4 year old takes his sucker away.
Very Poorly thought out path you chose...
You should think...before you act...(kinda like shooting pool) huh?
+1.....An unsatisfied buyer should always try to contact the seller directly (personally) first, and if that either doesn't work or leads nowhere, then escalate within the timeframe. Wasn't this cue like $400 and advertised as having a repaired crack? Just how good a cue was expected for this price? Probably just rhetorical questions, but jeez. It seems that a little common sense here could have made this situation a squeaky clean resolution instead of bump-fest b.s.
I know. I'm sorry but I can't look at MasterClass's avatar without thinking that's who bought the cue.
Thanks
Kevin