LP Custom Cues Titlist For Sale - $425

You are right Brandon.
Ive been through this once before on an item i purchased on ebay.
I lost the claim. Paypal sided with the seller in that case.
Paypal has the $500 in escrow until they decide the final outcome.
I dont have the money anymore. I followed the instructions paypal gave me to resolve this matter.
I just went to my paypal account and I cant refund his money until paypal is finished with there investigation.
I would have had no problem refunding his money if he would have contacted me first.
My hands are tied at this point.
 
Please don't give me any more my hands are tied thing.

You can return the money. I will drop the case and send you your cue back. Then paypal can return you your money that they are holding. If really the refund thing does not work the way paypal states.

If you run into a problem with your purchase, here's what you should do:

Step 1: Go to our Resolution Centre and open a dispute. (Note: Your dispute must be raised within 45 days of the payment date).
Step 2: Communicate directly with the seller and try to resolve the dispute amicably. If you're not satisfied with the seller's response, you can escalate the dispute into a claim. (Note: Your claim must be filed within 20 days of raising the dispute).
Step 3: We’ll review the claim, and if we decide in your favour, we’ll refund the full value of your payment, including original postage costs*.
 
If you drop the claim i will refund your money. Its as simple as that.
This could have been done without involving paypal and airing this in public.
As soon as the money is back in my account you will receive a refund.
 
MasterClass said:
Please don't give me any more my hands are tied thing.

You can return the money. I will drop the case and send you your cue back. Then paypal can return you your money that they are holding. If really the refund thing does not work the way paypal states.

If you run into a problem with your purchase, here's what you should do:

Step 1: Go to our Resolution Centre and open a dispute. (Note: Your dispute must be raised within 45 days of the payment date).
Step 2: Communicate directly with the seller and try to resolve the dispute amicably. If you're not satisfied with the seller's response, you can escalate the dispute into a claim. (Note: Your claim must be filed within 20 days of raising the dispute).
Step 3: We’ll review the claim, and if we decide in your favour, we’ll refund the full value of your payment, including original postage costs*.
Click to expand...

Masterclass, you may have jump the gun a bit (opening a dispute, filing a claim). According to the date Lee edited his op the cue was sold on 6-8 and when you received the cue 7-1. 23 days from time of original purchase date is just over half of the timeline to open a dispute. And you have 20 days after that to file a claim ( if you can't come to an agreement). Lee is a popular guy here on AZ, I'm sure his pm box is full quite often, but he does have alot of other contact info in his signature. ( email, telephone#, hours of operation, and his web link). The day you receive a cue you file a dispute? Even if your unhappy, sometimes you have to take a deep breath, clear the mind, and handle things properly. If you had the cue for a couple weeks and Lee was "ducking" you, people on here might have more simpathy. I'm certain Lee is not going to hurt his rep for $500. Just my .02. (and I don't give it very often)
 
just drop the claim... You have nothing to lose. If LP doesn't return you the money, then re-submit a claim! Is it that difficult?

LP has a reputation in AzB... If he wants to make your life difficult, he could have done so to 125 others. So stop making a big fuss out of this. Weigh out your options, a guy with a much better reputation and much better Itrader is definitely more reliable than you.

Not saying that you're wrong but it will appear to others this way. So just end this the easy way!
 
I have no dog in the fight, but with my past experience with paypal there are two ways to resolve the dispute.

Also I want tell is either party can resolve the dispute. If lee clicks the resolve dispute button in his paypal account he will have option to return the money.
The second thing is masterclass cancel the claim, however if he cancels the dispute he cannot file it again.

Both being well respected members I don't see why this should have been brought to this level what it has.

Just a case of misunderstanding.

The best thing in my opinion to do is masterclass ship the cue and provide the tracking number to lee and lee issue refund by clicking resolve dispute in the resolution center part of paypal account as soon as lee gets the tracking number.It is absolutely simple thing to do, no need to call paypal.

Hope this works out for both the parties
 
Monto P2 said:
I have no dog in the fight, but with my past experience with paypal there are two ways to resolve the dispute.

Also I want tell is either party can resolve the dispute. If lee clicks the resolve dispute button in his paypal account he will have option to return the money.
The second thing is masterclass cancel the claim, however if he cancels the dispute he cannot file it again.

Both being well respected members I don't see why this should have been brought to this level what it has.

Just a case of misunderstanding.

The best thing in my opinion to do is masterclass ship the cue and provide the tracking number to lee and lee issue refund by clicking resolve dispute in the resolution center part of paypal account as soon as lee gets the tracking number.It is absolutely simple thing to do, no need to call paypal.

Hope this works out for both the parties
Click to expand...
Thanks Monto,

This is what I was looking for. Someone who has actually experience in this situation.

I am sorry but these days in AZ iTrader and post volume really counts for nothing. I think I can tell whether this is an oversight, honest mistake or whether someone is trying to pull a fast one. He is not same guy who buys and sells an occasional cue. Hence a misunderstanding. He is a cue maker! When you do something like this, how do you expect me to still trust you and follow your instruction?

If you are agreeable to Monto's suggestion.

I will send the cue back with the tracking and you can resolve the dispute in paypal. Once the money is returned I will cancel the dispute. Once you receive the cue back you send me the balance.
 
MasterClass said:
Thanks Monto,

This is what I was looking for. Someone who has actually experience in this situation.

I am sorry but these days in AZ iTrader and post volume really counts for nothing. I think I can tell whether this is an oversight, honest mistake or whether someone is trying to pull a fast one. He is not same guy who buys and sells an occasional cue. Hence a misunderstanding. He is a cue maker! When you do something like this, how do you expect me to still trust you and follow your instruction?

If you are agreeable to Monto's suggestion.

I will send the cue back with the tracking and you can resolve the dispute in paypal. Once the money is returned I will cancel the dispute. Once you receive the cue back you send me the balance.
Click to expand...

Once he resolves the dispute it will automatically be cancelled, it might take a week or so for money to get to your account.
 
There is no resolve dispute button. Its a claim, not a dispute.
You dont have to trust me, paypal will sort it out and they will make the call.
I will not continue to air this in public. I cant return his money, paypal has it.
My email is below.
Best thing to do is exactly what paypal tells you to do at this point.
 
The instructions in Paypal for resolving disputes clearly states that either party should make attempts to contact the other party to ammicably resolve the issue before filing a claim..Apparently the buyer did not see fit to do this and jumped from the frying pan straight into the fire..He made this exactly as difficult as it has become IMO..LP's hands are tied at this point until Masterclass closes the case..It is very clear that he has nothing to worry about with Lee as far as getting his money back..All he has to do is DO IT!
 
I'VE OFFERED THIS BEFORE PRIVATELY.......

SEND THE CUE TO ME, I'LL ACT AS ESCROW. ONCE I HAVE THE CUE, LEE CAN DO THE REFUND. I'LL THEN SEND THE CUE WHERE EVER LEE WANTS IT. JUST PAY FOR SHIPPING COSTS.

AT THIS POINT NEITHER SIDE TRUSTS THE OTHER ONE. IMO, EASIEST WAY TO EASE THAT IS A MIDDLE MAN.

Marcus

P.S. PAYPAL IS THE DEVIL!
 
MasterClass said:
Thanks Monto,

This is what I was looking for. Someone who has actually experience in this situation.

I am sorry but these days in AZ iTrader and post volume really counts for nothing. I think I can tell whether this is an oversight, honest mistake or whether someone is trying to pull a fast one. He is not same guy who buys and sells an occasional cue. Hence a misunderstanding. He is a cue maker! When you do something like this, how do you expect me to still trust you and follow your instruction?

If you are agreeable to Monto's suggestion.

I will send the cue back with the tracking and you can resolve the dispute in paypal. Once the money is returned I will cancel the dispute. Once you receive the cue back you send me the balance.
Click to expand...

You are misunderstanding that there is a subtle difference between a dispute and a claim. If you file a dispute, Lee has the opportunity to read what you posted and you can decide between you what is best. Essentially, with a dispute it is a communication line through paypal's website in which they (paypal) do not get involved, ie leave the money in Lee's account.

If you file a claim, paypal assumes a dispute was not reached amicably and they take the charge of finding out who was right. The first thing they do with a claim is take the money out of the account so Lee cannot withdraw it leaving you stuck with the sh!t end of the stick.

From what I have read of both of your posts, you filed a claim and not a dispute. Had you done the latter, Lee could simply return your money. Doing the former, his hands are tied, as I know you hate to hear. The only option he has is to wait for paypal or for you to do something. If you close the claim, they will give him back the money and he will then be able to refund you.

Monto knows about paypal, but you filed a claim, not a dispute.
 
Here is an update...

I called paypal and agreed to refund his money and forego the paypal investigation.

The buyer has been sent an email stating that he has 10 days to provide a tracking number for return shipment.

Once I have signed for the cue, paypal will release the money to the buyer.
Basically they hold the money until the item is returned.

This was the only alternative.
 
LPCUSTOMCUES said:
Here is an update...

I called paypal and agreed to refund his money and forego the paypal investigation.

The buyer has been sent an email stating that he has 10 days to provide a tracking number for return shipment.

Once I have signed for the cue, paypal will release the money to the buyer.
Basically they hold the money until the item is returned.

This was the only alternative.
Click to expand...

SO PAYPAL ACTS AS ESCROW. THAT'S THE FIRST TIME I'VE SEEN PAYPAL DO SOMETHING THAT MAKES SENSE.

HOPEFULLY THIS WILL GET RESOLVED QUICKLY NOW.

Marcus
 
I only file a dispute.

Paypal says to do so then try to resolve this issue. If it cannot be resolve then I can file for a claim within 20days. I am not sure how by standers in this thread actually seems to know detail like I have file a claim when I myself didnt even know it.

I appreciate Marcus offer. That too is acceptable for me. But so far all this guy does if keep trying to get me to drop the dispute and I would not have an avenue for recourse if things goes south.

I also do not understand how someone can openly screw another and try to dictate terms of resolution and portray himself as a victim.

I suppose now you realize your mistake that I did only file a dispute and you could have try to resolve it through the channels provided in paypal.

I will look out for paypals email. losing 20% of the money to shipping and custom is something I can live with. If you were really concerned with your reputation you would never sent out a cue like this.

I have seen all kinds of people in this forum, your kind is not uncommon. Now all of the sudden your hands are no longer tied but not a word of apology.

I have to get this piece of stick wrap up pack and make a trip to the post to have it delivered to you by tomorrow because I have to be overseas after that. But for you it is just typing a few words and making a few calls.

How about posting your damn address. I will copy and paste it so that there can be no mistake. That wont take your more then a day would it? Or are your hands still tied again.
 
Last edited:
First of all I apologize that you aren't happy with the cue.
Secondly, I dont think anybody is a victom here. I had to call paypal and basicaly
beg them to be able to give you the refund without going through the investigation.
My address is in the email sent from paypal. You need to check the email that you have on file with paypal.
Here it is since you feel the need to cuss at me now.
Lee Peppers
7141 Sunset Dr.
Mechanicsville, VA 23111
I have tried to be reasonable here. You are making it very difficult.
I feel I described the cue as having a crack correctly and you dissagree.
At no time have I said you couldnt get a refund or you were stuck with the cue.
Sometimes this type of thing happens in life, differences of opinion. Its how you deal with it is what makes the situation good or bad.
Contacting me through email was the proper course to resolve this matter.
 
MasterClass said:
I only file a dispute.

Paypal says to do so then try to resolve this issue. If it cannot be resolve then I can file for a claim within 20days. I am not sure how by standers in this thread actually seems to know detail like I have file a claim when I myself didnt even know it.

I appreciate Marcus offer. That too is acceptable for me. But so far all this guy does if keep trying to get me to drop the dispute and I would not have an avenue for recourse if things goes south.

I also do not understand how someone can openly screw another and try to dictate terms of resolution and portray himself as a victim.

I suppose now you realize your mistake that I did only file a dispute and you could have try to resolve it through the channels provided in paypal.

I will look out for paypals email. losing 20% of the money to shipping and custom is something I can live with. If you were really concerned with your reputation you would never sent out a cue like this.

I have seen all kinds of people in this forum, your kind is not uncommon. Now all of the sudden your hands are no longer tied but not a word of apology.

I have to get this piece of stick wrap up pack and make a trip to the post to have it delivered to you by tomorrow because I have to be overseas after that. But for you it is just typing a few words and making a few calls.

How about posting your damn address. I will copy and paste it so that there can be no mistake. That wont take your more then a day would it? Or are your hands still tied again.
Click to expand...


How come you didn't try to contact Lee before filing anything? A phone call or an email is pretty quick ...



Personally, I feel you made the situation more difficult for everyone.

If you don't think I should offer my opinion publicly, you should likely have not posted publicly.
 
Something to think about

First of all, the cue WAS described by Lee as having a crack. The cue was purchased as a discounted price. A refund was openly stated if not happy. With all of this information stated, why did you not give Lee a chance at making things right for YOU via email or a phone call?

Secondly, Lee is honoring his word to you and has stated this many times. You filed a claim through PayPal, which is your option, but, what if they find in Lee's favor? You don't automatically "win" a claim just because you file one...you are both given the option to provide "proof/facts" before a finding is reached. This could be won/lost by either side. IF you come out on the short end, YOU are stuck. Plus, this takes up to 45 days, long time to have your money tied up that you may or may not receive.

Thirdly, you have the right to be unhappy for whatever reason and ask for a refund, this is not what is in question here. What I do question is your method. This does not have you in a good light the way you choose to handle your business and this situation. 99.99% of the AZB community would have contacted the seller FIRST and try to resolve any issues that may be present or talk about compensation for repairs or other. Honest and reputable members have no issues with this method and Lee is in this class of members. From my point of view, you were in your rights as a buyer to file a claim, but, wrong in the fact that you did not talk to Lee before filing with PayPal.

And finaly, how are you going to feel after dragging a good man's name though the mudd after he refunds your money? I hope this unwarrented damage to his reputation was worth the 500.00 and the trip to the post office. I also feel you, sir, are way out of line with the slanderous remarks and your public degrading of a member that has done nothing wrong and has tried to help resolve the matter in the best way he can. In closing, I wish you luck when buying anything from anyone on this forum in the future. Personaly, I would prefer NOT to deal with you.
 
DogLoop said:
How come you didn't try to contact Lee before filing anything? A phone call or an email is pretty quick ...



Personally, I feel you made the situation more difficult for everyone.

If you don't think I should offer my opinion publicly, you should likely have not posted publicly.
Click to expand...

I am not sure who everyone you are referring to. The matter is between me and him. And it should have been resolve thru paypal. Not here.

Paypal would have contacted him and he could have resolved it there and then. I would have like to have this issue resolve without ever having to contact him again.

I was here to show how badly his "barely noticable and could not show up on picture" crack was.

He was the one that came in right after hurling protest and remarks.

If your "barely noticable and could not show up on picture" crack is really what you say it is. Would he like to have it sent for a second opinion?

This is a public forum. Evey one has a right to voice their opinion. Some come with offers of help, some with advice, some to take cheap shots, I am here to describe what i receive.

As long as you are clear about what your opinion is. You have a right to post it here freely. I will read it and take it in my stride. My quarrel is not with you.
 
MasterClass said:
I am not sure who everyone you are referring to. The matter is between me and him. And it should have been resolve thru paypal. Not here.

Paypal would have contacted him and he could have resolved it there and then. I would have like to have this issue resolve without ever having to contact him again.

I was here to show how badly his "barely noticable and could not show up on picture" crack was.

He was the one that came in right after hurling protest and remarks.

If your "barely noticable and could not show up on picture" crack is really what you say it is. Would he like to have it sent for a second opinion?

This is a public forum. Evey one has a right to voice their opinion. Some come with offers of help, some with advice, some to take cheap shots, I am here to describe what i receive.

As long as you are clear about what your opinion is. You have a right to post it here freely. I will read it and take it in my stride. My quarrel is not with you.
Click to expand...

I didnt even get a chance to reply in paypal before you posted here.

If you look back through the posts, the only one hurling protests and remarks is you, not me.

The problem is you chose to go about this in the wrong way.
I described the cue as cracked. Your vision and my vision of barely noticable is obviously different. They are both opinions.

This is not how a rational person deals with another person.
This whole thing has been drastically blown out of proportion.

I will say this, but probably shouldnt. I have already had a few members interested in the cue once I get it back. Obviously the crack doesnt bother them as much as it bothers you.

Regardless, send the cue back as per paypals instructions and they will release the funds to you.
 
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