Mike Lambros beyond repute…

Against better judgment !!
Eric your description does not give me any insight into who you are or when this happened? I cannot find any order for a Eric in NY. It must be at least three years ago. I have made thousands of cues over the last 20+ years and can honestly say that never did a cue leave my shop without it being checked and tested. If any flaw shows up it does not leave. If you received a cue with a broken inlay why not tell me then. Please send me a photo. If there is a problem I will be glad to fix it for free. Since this is the first I've heard of it I am very curious.
About shipping charges. I use FED-EX overnight.50 dollars is my std. charge.
Complain to fed ex this is their fee not mine. I've been complaining with them for over 5 yrs. does't help. I could have shipped to you for $16 with usps, or shipped ground with ups. Both options I have lost cues with, and I only feel comfortable with FED-EX overnight.
I'm sorry but this sound more like bashing someone for doing a good deed and being appreciated for it.
Pm or call I would like to clear this up with you but I will not engage in open forum mud slinging nonsense.
Mike L.
 
Once more Mike comes into a thread and offers to do anything needed to fix a cue .... FOR FREE !! His cues hit incredible and the service has never been better when I talk to him or others at the shop. Thanks again.
 
mljl said:
Against better judgment !!
Eric your description does not give me any insight into who you are or when this happened? I cannot find any order for a Eric in NY. It must be at least three years ago. I have made thousands of cues over the last 20+ years and can honestly say that never did a cue leave my shop without it being checked and tested. If any flaw shows up it does not leave. If you received a cue with a broken inlay why not tell me then. Please send me a photo. If there is a problem I will be glad to fix it for free. Since this is the first I've heard of it I am very curious.
About shipping charges. I use FED-EX overnight.50 dollars is my std. charge.
Complain to fed ex this is their fee not mine. I've been complaining with them for over 5 yrs. does't help. I could have shipped to you for $16 with usps, or shipped ground with ups. Both options I have lost cues with, and I only feel comfortable with FED-EX overnight.
I'm sorry but this sound more like bashing someone for doing a good deed and being appreciated for it.
Pm or call I would like to clear this up with you but I will not engage in open forum mud slinging nonsense.
Mike L.
Click to expand...

You should look in your records from 2007. I think have my name listed as "Eric Hue" from NJ. My email started with hogspeed@.... Your email is/was mlambros@ix....

You can cry all you want, Mike, I don't consider this mudslinging. These are facts of an actual bad transaction I had with you. I have supporting emails, copies of cancelled checks and pictures. I still have the cue in question. I also have other involved parties that were part of it. The friend and his dad that picked up my cue posts on this forum and his dad went to school with you. I also have spoken to one of your former employees who actually did most of the work on the cue. Yes, Mike, you apparently don't do all the work on your cues, so how much of the craftsmanship can truly be attributed to you?

I've attached pics of the ivory inlay with the epoxy filler. The inlay in question is the lower one in the pics. It is a tiny bit shorter than the other inlays and the epoxy is noticeable upon close inspection.

So, I answered some of your questions, provided pics, now I have an unanswered question:

Is it the normal policy of Lambros Cues/Mike Lambros to quote a price for a cue, then charge an additional shipping charge to the customer upon cue completion?


Eric
 

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With all due respect E, I have ordered from three different makers who did not quote me shipping until the end, as it was dependent on where I was located in relation to them, and they only wanted to charge me actual shipping costs, and not a flat rate. Having a little bit of a clue what the shipping would run me, I made sure that I included a 'buffer' just for the shipping above and beyond the cue's cost. I cannot ever remember a maker including shipping in the final cost of a cue order...I'm not saying it doesn't happen, I just have not experienced it. Sounds like a case of mis-communication...not all the right questions were asked at the time of order placement.
 
Great pm! not!!! I have always charge shipping costs to everyone. The fact that you claim you did not know this is suspect. The fact of talking to my ex-employe is also suspect since he still works here and does not know you. And would not divulge the operations of the shop. Not to you or anyone else!
Rest assured ,for what it is worth, I did your cue.
Now to the final issue. If this is such an affront to you that this inlay is slightly shorter than the others why wait over 5 yrs. to tell me. And why in this manner? Why not just tell me, like a man, one to one so that I could correct this issue.
Anyway it is more obvious that your post is less and less about the cue and our dealing. It is more that you just wanted to tarnish me for some reason only you know.
Send me the cue and I will replace the inlay in question. If not good night Agnus!!
Mike L.
 
mljl said:
Great pm! not!!! I have always charge shipping costs to everyone. The fact that you claim you did not know this is suspect. The fact of talking to my ex-employe is also suspect since he still works here and does not know you. And would not divulge the operations of the shop. Not to you or anyone else!
Rest assured ,for what it is worth, I did your cue.
Now to the final issue. If this is such an affront to you that this inlay is slightly shorter than the others why wait over 5 yrs. to tell me. And why in this manner? Why not just tell me, like a man, one to one so that I could correct this issue.
Anyway it is more obvious that your post is less and less about the cue and our dealing. It is more that you just wanted to tarnish me for some reason only you know.
Send me the cue and I will replace the inlay in question. If not good night Agnus!!
Mike L.
Click to expand...

Arrogant and true to character, Mike.

I choose not to use PM. I decided to keep it here to avoid anymore he said/she said. It's harder to sweep things under the rug this way and I have nuthin to hide.

If you say that you charge an additional shipping charge, on top of your original quoted price, tehn so be it. That was not spelled out to me. In fact, after I sent in my deposit check, it was hard to get any communications or replies from you. I tried to get clarification on a couple of details. After sending a 3-4 emails and placing a couple of calls, to get no response from you, I stopped.

As far as your ex employee (maybe he went back to work for you), all he said was that he remembered working on that cue. he told me details about the cue that only someone that worked on it would know. I saw nothing wrong with that.

Regarding notifying you of the poor work/short inlay...after having a very poor time dealing with you and your poor customer service skills, as well as arguing with me over $100, whne i had proof that you were wrong...why would i put my cue in your hands again? You really think i would feel comfortable dealing with you, ever again?

So, Mike, if you want to play the role of poor, persecuted innocent victim, then you are not dealing with reality too well. If my post tarnishes your reputation, so be it.

It's all based on solid fact, verifiable and...true.

*to add-
Quote Mike Lambros: "I have made thousands of cues over the last 20+ years and can honestly say that never did a cue leave my shop without it being checked and tested. If any flaw shows up it does not leave."
http://forums.azbilliards.com/showpost.php?p=3964525&postcount=21

This is real sketchy to say. I say it's horsesheet. If this were true, how did my cue get out with an epoxy filled inlay defect? Someone put the epoxy there, to cover it up. Either your employee did it (which means you don't handle all aspects of building your cues) or YOU did it and knew about it.



Eric
 
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ridewiththewind said:
With all due respect E, I have ordered from three different makers who did not quote me shipping until the end, as it was dependent on where I was located in relation to them, and they only wanted to charge me actual shipping costs, and not a flat rate. Having a little bit of a clue what the shipping would run me, I made sure that I included a 'buffer' just for the shipping above and beyond the cue's cost. I cannot ever remember a maker including shipping in the final cost of a cue order...I'm not saying it doesn't happen, I just have not experienced it. Sounds like a case of mis-communication...not all the right questions were asked at the time of order placement.
Click to expand...

Just to add to the mud...

Mrs West told me the flat rate of shipping of $50 at the time of confirmation (11 years after the time of order).

I'm not sure if this adds to the discussion other than the fact that all cuemakers do things differently.

Freddie
 
Cornerman said:
Just to add to the mud...

Mrs West told me the flat rate of shipping of $50 at the time of confirmation (11 years after the time of order).

I'm not sure if this adds to the discussion other than the fact that all cuemakers do things differently.

Freddie
Click to expand...

Just to clarify, Fred-

Mike Lambros brought up the additional $50 shipping charge AFTER he contacted me with my final balance owed and AFTER I had sent my final check to him.


Eric >sorry, "Freddie"
 
Well Im finding this hard to believe....(Eric) My name is Donny and I work for Mike. I have since 2000. I did take a break for about a year but I dont recall talking with you (Eric) Not saying I didnt.. It seems to me if you would have run your mouth to me the way you are in this thread it would have ENDED then. Look Mike does not need to argue with you about this... its pretty simple send us the Cue we will Fix the inlay you say has a problem and be done. If not then Good Luck with Life.

donny p.
:cool:
 
mia said:
Guess you were wrong about that, huh?
Click to expand...

I should have said responded with mud slinging. Sounds like he's willing to take care of the problem to me and that this is the first he heard there was a problem with a cue. I'm never upset when someone makes a mistake...only when they aren't willing to fix it.
 
drpjr said:
Well Im finding this hard to believe....(Eric) My name is Donny and I work for Mike. I have since 2000. I did take a break for about a year but I dont recall talking with you (Eric) Not saying I didnt.. It seems to me if you would have run your mouth to me the way you are in this thread it would have ENDED then. Look Mike does not need to argue with you about this... its pretty simple send us the Cue we will Fix the inlay you say has a problem and be done. If not then Good Luck with Life.

donny p.
:cool:
Click to expand...

Donny, you were the person who told me that you remembered working on the cue. AS i said, you never said anything bad about the cue, but you ABSOLUTELY had a conversation with me, in Chumley's/Valley Forge, about working on it. You did say it, Donny. If you see me again, I'm sure you will recognize me easy enough.

Also, I'm not sure what you are saying with "It seems to me if you would have run your mouth to me the way you are in this thread it would have ENDED then". I will just assume that I am reading this wrong and that you are not talking tough at me. Apologies if I read this wrong.


Eric
 
Donny--- you remember Eric at VF. He was the guy who looked like:

tumblr_m60yxaEmrO1rv73aoo1_500.jpg


who was sitting at our table.

In alllll seriousness, Eric, it's clear you were frustrated with your experience. I can honestly say I've never had anything but "amazing" experiences with Mike. Every time I've dealt with Mike, he might grumble a hair about me flat-out abusing his cue, but he's always gone FAR above his duty in fixing my cue - often doing way more than asked and for far less than he should collect. From the bottom of my heart I couldn't imagine doing business with anyone else.

One thing I'm sure of -- no one is perfect. We all have bad days. Mike's so old, when you told him the price verbally, he probably legit believed it. I mean after all, he probably qualifies for Denny's $2 breakfast w/ his membership card and all.

I'll bet you a shot at the next expo that if you send your cue back, it'll probably come back looking like 50' tall pornstar sat on it. And that, son, is slicker than deer guts on a glass door knob!
 
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SpiderWebComm said:
I'll bet you a shot at the next expo that if you send your cue back, it'll probably come back looking like 50' tall pornstar sat on it. And that, son, is slicker than deer guts on a glass door knob!
Click to expand...

I have never heard this disgusting expression before! Knowing me, I will repeat it soon.:grin:
 
Maybe its just me but....if I'm ordering a Lambros cue..50 dollars isn't going to sour the experience in any way shape or form. Sometimes its just the "price of doing buisness"

Eric- There offering to fix your cue...let the past go and get it fixed.
 
Eric,
When Mike finished my last conversion I paid him 50.00 for fed-ex overnight without thinking twice. What's 50.00 shipping when we are talking about a Lambros cue. Just send him your cue and he will make it right, give him the chance.
Ray
 
hey spidy...

SpiderWebComm said:
Donny--- you remember Eric at VF. He was the guy who looked like:

tumblr_m60yxaEmrO1rv73aoo1_500.jpg


who was sitting at our table.

In alllll seriousness, Eric, it's clear you were frustrated with your experience. I can honestly say I've never had anything but "amazing" experiences with Mike. Every time I've dealt with Mike, he might grumble a hair about me flat-out abusing his cue, but he's always gone FAR above his duty in fixing my cue - often doing way more than asked and for far less than he should collect. From the bottom of my heart I couldn't imagine doing business with anyone else.

One thing I'm sure of -- no one is perfect. We all have bad days. Mike's so old, when you told him the price verbally, he probably legit believed it. I mean after all, he probably qualifies for Denny's $2 breakfast w/ his membership card and all.

I'll bet you a shot at the next expo that if you send your cue back, it'll probably come back looking like 50' tall pornstar sat on it. And that, son, is slicker than deer guts on a glass door knob!
Click to expand...

the above has to go into the annals of AZB's BEST, MOST UNIQUE and 'TO THE FN POINT' posts ever...

well done sir, well done

all the best,
smokey
 
Ha-hah, Dave! That pic can't be me- I wear glasses.

Look, I appreciate everyone's suggestions and take on the situation. Thing is, after a few years, I've already pushed this to the backburner. It really isn't something that I care to spend a whole lot of time dwelling on. If anything, this is just another LAmbros story. There are others that haven't had a good experience too (I know of someone else that posts on this forum). Like Yelp, my post is honest feedback for those interested.

Just to clarify a couple of points-

For those that seem to think that $50 for shipping was such an issue...you don't seem to understand things. For the record, I'm not worried about spending $50 when I've already spent well over a couple grand on the cue. The issue is that I was nvr told that. Not at the initial conversation when I was quoted a price and not after the cue was done and Lambros told me to send a check for the balance. The $50 was mentioned to me AFTER we got done arguing about how much I owed him for my final balance. To me, it almost seemed like it was a phuk yu move, even tho Lambros was 100% wrong in saying that I owed more than I sent (even tho I showed him our documented email conversation). So that's that.

I'm not interested in getting the cue fixed by Lambros. Based on my experience of poor communication and the animosity towards me (the customer) for a legitimate issue I have, I would need my head examined to even think about putting myself in Lambros's hand again. It ain't happening. The thing is, this was going sideways when i got the cue originally, so why should i expect it to go better, years later?

Oh yeah. 50' tall pornstar?! Deer guts and glass door knobs?! Dude, what is going on in your house? :p


Eric >make her "rubs the lotion on the skin..."
 
Hi
Just want to ad few things which I find important.I ordered cue from Mike Lambros and had some problems in answering on my mails.I was pretty frustrated too.But in one point I realized that he doesn't speak much but does what he needs in the mean time.He was doing and also started doing some new thing I just asked him for. Beside small numbers of emails he was top notch and very kind and helpful.Finally,he did what he said on time and more.During waiting on the cue I realized that he is stand up guy and he really likes what he does,and he is proud on his work.I appreciate that as I appreciate his work.In any case,if you are doing bussiness to him you would come as a winner with great looking cue which plays even better.You will get more than you expected for sure.Also,you don't have to worry that he woudn't deliver you cue and take your money with sending you nothing what happens with some very wellknown cuemakers.Only thing in which he is not superb is communication,but that is what he is like.Anyway,I found that not as the most important thing and that doesn't mean he isn't gentleman or that he isn't a good man.Some people speaks better than other and are more comunicative than others,and that doesn't mean they are better than those who are worse talkers.
Davor
 
Also,forgot to mention that Mike Lambros cares for his cues and after he sell them and does repair work very often for free with some bonus or presents included.Although many cuemakers charge high amounts for their repair work on theirs cues or you can get in touch with them.
 
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