Don't Be Miss-led By Sterling Steve Klapp Reviews!!

[PDX]

One more thing. As far as tips not being right or popping off or whatever case may be.
Cue makers have enough on their plate with constructing a cue....(which is no easy task....try it someday). Take your shaft to your local guy and get it changed and stop whining.
I have never bothered any cue maker with tips. That's for the local guys who do it better than most cue makers anyway.

Considering 20% of the overall charge was for a premium tip, I'd say it matters.

Not trying to start sh*t, but your comment about locals putting on tips better than most cue makers, well I would be hard pressed to get a cue from someone who couldn't put on a tip correctly.

 

[nick serdula]

How is that

The biggest flaw, in all of this, is that you played with it.
You saw the joint was off, that's when you should have mailed it back.
You should have never hit with it, end of story.

I've never used or owned anything from Steve Klapp, so I can't say anything about if this is common or not.

If you are that big of a nit thanks for sharing.
What if it shoots great and you want to keep it. What if you shoot with it and it moves funny in your hand and then roll it. What if you are honest and want to give it a pass if it plays nice for you.
Nick

 

[PDX]

I have been dealing with Steve for around 6 months give or take and I honestly have no real complaints. Yes his customer service is a little off. He hasn't sent me anything that's been off but in reality no one is perfect. How many people have bought a new car and had issues. Things do happen. It sucks you have waited so long to have your issue resolved. I know Steve will do right by you soon enough. I stand behind him 100%.

It was me who suggested this route. I was introduced to Kevin at a local hall, he knew my dealings with cues and wanted my opinion. After hearing his story, 7 months with no refund, I stated the best way to get the situation resolved was to publicly express his distaste. Obviously, it has resulted in payment, while not from Mr. Klapp, but an associate/friend of his. It is a shame that it took 7 months to get it resolved and more if a shame that Kevin couldn't get his funds the proper way, from Mr. Klapp 7 months ago.

Remember folks, a man is only as good as his word. In business, the customer you know the least should get the same attention if not better than your old time friends.

 

[lenoxmjs]

Here's what I'm wondering ....... with all the great reputable cuemakers out there that are professional and do amazing repair work at very fair prices , Why do people take chances on the guys that may or may not get it done? Two guys I would send something to without a moments hesitating would be Ryan the rat and Andy Gilbert . Work by both is crazy good and It's what they do for a LIVING. It's not a hobby for them and it's not their first rodeo. There is no need for threads like this to keep happening if people would stop trying to get everything done tomorrow and on the cheap. Those two words should never appear in the same sentence when discussing cue repair. Reasonable cost and in a timely fashion gets everyone to their happy place.

 

[Bigb'scues]

Considering 20% of the overall charge was for a premium tip, I'd say it matters.

Not trying to start sh*t, but your comment about locals putting on tips better than most cue makers, well I would be hard pressed to get a cue from someone who couldn't put on a tip correctly.

Never said they couldn't do it correctly. But as far as putting one on with extreme quality
I know many repair men that do it better. As my original statement reads "Better" . when I Do a tip it takes over 40 mins. Watch this video to better educate yourself.

http://m.youtube.com/watch?v=rj3ldQvWgmM

 

[Kickin' Chicken]

One more thing. As far as tips not being right or popping off or whatever case may be.
Cue makers have enough on their plate with constructing a cue....(which is no easy task....try it someday). Take your shaft to your local guy and get it changed and stop whining.
I have never bothered any cue maker with tips. That's for the local guys who do it better than most cue makers anyway.

with all due respect, letting others know that when you paid for a premium Kamui tip and found out that a look-alike cheap substitute was used instead; finding this out only by the luck of it popping off isn't whining in my book. It's reporting a relevant fact.

BTW, I never would have mentioned it as I was giving the benefit of doubt that maybe this was an honest mistake.

Then I read the same happened to the op.

best,
brian kc

best,
brian kc

 

[Kickin' Chicken]

Never said they couldn't do it correctly. But as far as putting one on with extreme quality
I know many repair men that do it better. As my original statement reads "Better" . when I Do a tip it takes over 40 mins. Watch this video to better educate yourself.

http://m.youtube.com/watch?v=rj3ldQvWgmM

Telling pdx, who I believe has been there and done that, to watch a youtube video to better educate himself about tip installs is a little over the top, imo.

And are you aware that, for instance, during SBE Steve is set up in a local pool room all week doing expert repairs?

He really is an expert repairman.

best,
brian kc

 

[Mcues]

Gotta love this site Your only as good as your last deal. Nothing can bring failure quicker that rapid success.

Mario

 

[Bigb'scues]

Telling pdx, who I believe has been there and done that, to watch a youtube video to better educate himself about tip installs is a little over the top, imo.

And are you aware that, for instance, during SBE Steve is set up in a local pool room all week doing expert repairs?

He really is an expert repairman.

best,
brian kc

This is not even close to the truth....Steve did no such thing
He was staying with me when at the expo and was only dealing cues out of
A nearby pool room that my good friend owns and does repairs
Himself there. It's called elite Billiards So get your facts straight before u post nonsense
You seem to fill many threads with your so called facts and I have a hard time believing
Any of them.

 

[darenpm]

It was me who suggested this route. I was introduced to Kevin at a local hall, he knew my dealings with cues and wanted my opinion. After hearing his story, 7 months with no refund, I stated the best way to get the situation resolved was to publicly express his distaste. Obviously, it has resulted in payment, while not from Mr. Klapp, but an associate/friend of his. It is a shame that it took 7 months to get it resolved and more if a shame that Kevin couldn't get his funds the proper way, from Mr. Klapp 7 months ago.

Remember folks, a man is only as good as his word. In business, the customer you know the least should get the same attention if not better than your old time friends.

I agree with you on using the forum for that. Unfortunately IMHO I believe that the way it was done in this case, with the sarcasm, childish name calling etc. is a little over the top and quite immature. Could've been handled better in that regard.

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[Kickin' Chicken]

This is not even close to the truth....Steve did no such thing
He was staying with me when at the expo and was only dealing cues out of
A nearby pool room that my good friend owns and does repairs
Himself there. It's called elite Billiards So get your facts straight before u post nonsense
You seem to fill many threads with your so called facts and I have a hard time believing
Any of them.

Oh, ok bob.

that's what steve told me he was going to be doing at elite. setting up to do sales and repairs. if he ended up just doing sales there, good for him.

but realize that my comment was based on a first-hand account, a conversation between Steve and myself.

and you're missing the main point anyway which is, your inference that maybe steve is not an expert repairman.

I think he is, and def capable to install tips expertly.

best,
brian kc

 

[Wright Shot]

Considering 20% of the overall charity was for a premium tip, I'd say it matters.

Not trying to start sh*t, but your comment about locals putting on tips better than most cue makers, well I would be hard pressed to get a cue from someone who couldn't put on a tip correctly.

I agree completely. And this is putting it nicely. If I ordered a shaft and the tip flew off the first day, i would be pissed. He can build a cue correctly but not install a tip? Wow!?? The OP is fully justified in his post. I would be a lot more aggressive than him at getting some fair customer service.

Chris

 

[Wright Shot]

One more thing. As far as tips not being right or popping off or whatever case may be.
Cue makers have enough on their plate with constructing a cue....(which is no easy task....try it someday). Take your shaft to your local guy and get it changed and stop whining.
I have never bothered any cue maker with tips. That's for the local guys who do it better than most cue makers anyway.

Are you serious?!! I think your mother dropped you on your head as a baby! Thats the most idiotic post Ive seen on AZ since Rhea left. You need to up the meds.

Chris

 

[JoshStodola]

I had to read this twice

I have never bothered any cue maker with tips. That's for the local guys who do it better than most cue makers anyway.

Bring your cue on down to Big B's Cues we will do it for you!
This is a first... Cue makers shouldn't be bothered with the
insignificant job of putting on a tip? They should not waste
their time on the part that makes contact with the cue ball?!
That is such an asinine thing to say. It is probably true that
guys who work solely on repairs will put on more tips than
guys that just make cues, but that does not imply that they
are more qualified for such work. If I purchase a new shaft
and it doesn't have what I ask for, I will be contacting the
cue maker without even considering the local repair guy.

And here's a shoutout to the local repair guys that ALSO
make cues, what a great luxury it is to have nearby :wink:

 

[j_zippel]

You really got the shaft. Next time use the schon cue company so the knapp don't give you the shaft again.

Haha. I like what you did there


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[HueblerHustler7]

Ummmm I would like pictures, this does not sound right...

 

[j_zippel]

One thing I will say about Steve Klapps cues, being I have one is that 1) one of the original tips that came on one of the shafts came off so I had both redone properly (emailed him with no response) and 2) the collar on the joint and shaft do not line up perfectly. It's out less than a sixteenth but still it's not perfect. The price was right for me and the cue hits pretty nice so I figured when I want to spend a higher amount I will choose a cue builder that not Only returns your emails but also someone that demands perfection. Sharp points, flush collars and a properly installed tips are things that should be taken for granted.


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[tonyboy59]

Bring your cue on down to Big B's Cues we will do it for you!
This is a first... Cue makers shouldn't be bothered with the
insignificant job of putting on a tip? They should not waste
their time on the part that makes contact with the cue ball?!
That is such an asinine thing to say. It is probably true that
guys who work solely on repairs will put on more tips than
guys that just make cues, but that does not imply that they
are more qualified for such work. If I purchase a new shaft
and it doesn't have what I ask for, I will be contacting the
cue maker without even considering the local repair guy.

And here's a shoutout to the local repair guys that ALSO
make cues, what a great luxury it is to have nearby :wink:

My local guys include Dan Janes, Bob Frey, Rick Phillippi, Charles Flemming (formerly of Parrot cues), Mike Lambros and Tony Scianella. All have provided me service at one point or another to include tip replacement with no problems or issues.

Let's hear it for the local guys!

 

[sonny_burnett]

I have NO DOG in this situation. Just to let both parties know if Steve sent a US Postal money order both parties are in for an unpleasant surprise. The US postal money order cannot be tracked instantly. Instead Steve will have to file a claim which he will have to pay for then he will have to snail mail it to an office in South Dakota where they will then begin their investigation. This could all take several weeks or even a month to accomplish. I gave up on US postal money orders after sending Dave Kikel one for $1000.00 which was lost. I then learned how completely inefficient the US postal money order system is. Dave & I never had an issue with each other and eventually the USPS found the check had never been cashed and issued me a refund. I took that to a US postal office and they refused to cash it for me saying they did not have $1000.00 on hand, LOL. I went to my bank deposited it and it eventually cleared. This all took over one month. I now use my own banks cashiers checks which can be tracked 24 / 7..... Good Luck to both parties, have some patience!

1000% true. Postal money order claim is the worst there is. I only buy with paypal online.

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[BigNBeefY]

Gotta love this site Your only as good as your last deal. Nothing can bring failure quicker that rapid success.

Mario

Yeah i think we are being a little rough on Steve. I just got off the phone with him and he is a level headed and understanding individual who unfortunately is human. One mistake should not tarnish his reputation. This is my second refinish with Steve and so far I am 100% satisfied. I was far too concerned when I saw the original post. Azers please don't let this sway you from doing business with Steve. He ordinarily does really good work and has provided me with good customer service.

Clay