Deal gone bad on superior cues site

lost said:
The private marina where I keep my boat has a bulletin board listing boats, and slips for sale. It's common sense that all dealings are between the 2 parties...it simply goes without saying. period.
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We live in a litigious society, and, like it or not, it's pervasive.

This mentality is evident here on az and, in fact, right here in this thread.

What you posted sounds good to me. Adults, acting like adults.

There's always going to be people who don't pay attention and slip and hit their heads then sue the store for not maintaining their parking lot, the asphalt company for not getting the mixture right, the sneaker mfg for their poor design, Footlocker for carrying defective shoes, and so forth and so on.

best,
brian kc
 
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Ill admit I read most of this but not 100%.

But once again, I say if you are dealing with folks, require a 100% happiness on both sides or return cues and money (less shipping costs).

I have always offered it, and have always honored it, no matter what. Even if in my mind I was right and they were wrong.

I have had it happen less than 5 times.

IMO, Martin was foolish for putting on website. Is he responsible? Probably not, but he should try to help and learn a lesson.

Everyone has great customer service when the deal goes great, but IMO, real customer service is when it doesn't.

Seems like years ago on AZ and other places we didn't have as many issues. Maybe we didn't but like most old timers I have forgotten some of them.

Abraham Lincoln quote “We are not enemies, but friends. We must not be enemies. Though passion may have strained, it must not break our bonds of affection. The mystic chords of memory will swell when again touched, as surely they will be, by the better angels of our nature.”

Ken
 
classiccues said:
You think so. Well let me tell you, I go to AZ, it is not just a BST forum. It to is an ecommerce outlet, it promotes all of pool. So where else would I feel safe doing business? A place that promotes the sale of EVERYTHING pool. From the ads, to its OWN marketplace as well as WFS forum. I would feel safer here than any typical ecommerce website. At least that is how a "newbie" would probably feel. So the standard should be HIGHER here, and it isn't.

Think about it.


(No offense to AZ guys)


JV
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I have warrantied many high end items. I have also taken large pen orders. IE 250 pens at 65 per pen and warrantied the entire 250 as a whole to ensure quality. I have sold pipes into the 1k range. I've even sold pool cues, my own and others.

All I have done is show you a better way to offer 3rd party sales without a loophole that could potentially screw someone. I have no idea why you would have a problem with that. I'm offering common sense solutions not placing blame.

There is a huge difference in expectation when doing business on AZ's forum and an actual dedicated website. That is reality no matter how much higher you believe the standard should be here.

I have still yet to see this disclaimer and dedicated subsection where 3rd party sales exists. If its so obvious why have you not linked me to it or copy and pasted the disclaimer?
 
Warning!

JumpinJoe said:
ANYONE, and I mean ANYONE looking for a product on Martins site, superior cues, contact me thru PM. If I can get it cheaper, you can have it at my cost. I have numerous pool related sponsors for running a tour for years in Texas.

I will do any and everything to beat Dons prices for screwing POOKY and not taking care of business like he should have.
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I can see concerns on both sides (Pookie & Superior). Superior, I think, had the best intentions to help someone sell their cue and stated a disclaimer on his site. Pookie has not stated that he even went through Superior Cues. On the other hand, I can see how Pookie could take the advertisement as an endorsement. I do believe that someone may be guilty here, but not the two parties that are being discussed here.

However, your post here smacks of revenge and, to me, would raise red flags of any dealings with you. Perhaps, you should take a few deep breaths and exhale. Then, consider all sides. Don't let a runaway thread reflect negatively on you.
 
Looking at the main page the only disclaimer I see is the outlines of a warranty. Which leads me to believe that if I make a purchase off that site it will be warrantied.

At Superior Cues, we only sell new cues and products we like. All of our new cues are warranteed from the cuemaker to the original buyer against workmanship defects for as long as you own the cue. We want you to be happy with your Superior Cues purchase!
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I guess this is where I'm stuck. Where is this 3rd party sub-section that takes me to another page where cues aren't warrantied and where is that disclaimer.

I can easily see where there would be some confusion after reading the warranty expressed in the header.

Were the original pictures consistent with the rest of the website's design? That could be a bit misleading as well. If its advertised as any other cue on the site it could easily lead one to believe that were making a purchase from Superior.

Again why not just warranty what you list and make sure that if you have to fulfill a warranty that the owner of the site will settle up with the 3rd party instead of passing it off. That's just good business.
 
itsfroze said:
That means nothing, Pookie has been saying from the beginning that all he ever wanted from Martin was help talking
to Don, because Don wouldn't answer his calls. For that matter neither would Martin. Funny what you read into this to mean
that at all. Pookie has stated there was no disclaimer, is that clear, or do you read something else into that statement as well ???

Didn't you defend, also defend the worlds greatest stapler over another guy who got screwed ?
You love to talk about the mentality here, you should be giving thanks there are people who
stand up against people being screwed over. You should try it sometime, I know, I know it's
probably never going to happen.
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Pookster seems to be well aware that he did a deal with Don to buy Don's cue. He talked with Don about it (never Martin) and he sent paypal payment to Don. Don then sent him the cue.

Where do you suppose Pookster got the idea that he would be dealing exclusively with Don? I think it's reasonable to think he followed instructions posted on Martin's website. You can believe his contacting Don happened some other way if you wish.

Pookster claims that he is pissed over Martin not getting back to him. I would have been upset, too. But I would not have lost sight of the fact that my deal was with Don and that's who I really have my beef with.

And, with that understanding, I would not have put Martin's name and his company's name, in neon lights on a thread title saying I was screwed.

If you think about it, Pookster is messing with a man's livelihood with whom he had no business. Just that he's mad at him for not calling him back.

Does that not bother you guys?

I wouldn't have done that.

But then again, if I wasn't paying attention and slipped and fell, I'm not going to sue the asphalt company, or the sneaker mfg., or Footlocker...etc. either... :wink:

I'd be pissed at Don, disappointed with Martin, and a little mad at myself for funding a cue purchase with a man I didn't know using the dreaded gift option. :yeah:

best,
brian kc
 
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itsfroze said:
Did you see the disclaimer, on his site ? Pookie stated he saw none. I looked and saw no sub-section or disclainer, anywhere.
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It looks like Martin may have pulled the plug on the "Customer Corral" section over this big upset.

reminds me of:

"No Good Deed Goes Unpunished".

best,
brian kc
 
Kickin' Chicken said:
If you think about it, Pookster is messing with a man's livelihood with whom he had no business. Just that he's mad at him for not calling him back.
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If you think about it, Martin is messing with Pookster's livelihood by coercing him into purchasing a cue where the Seller apparently has questionable morals. If this type of incident indeed affects Martin's livelihood, as you so state, you would think he would give more consideration about who he implicitly vouches for by posting their cues on his site. The other part you seem to be conveniently overlooking is this isn't the first incident of poor or non existent Customer Service by Martin when an AZ'er was involved.

It also seems Martin may have been lying here. He made claims about the OP making harassing profane phone calls and texts. The OP challenged him to post a picture of those harassing, profane texts as he claims they didn't happen. If this type of post is indeed "affecting his livelihood" as you dramatically claim, you would think he'd wish to prove his integrity by proving his claim about the texts. Thus far ... nothing.
 
Bishop said:
Looking at the main page the only disclaimer I see is the outlines of a warranty. Which leads me to believe that if I make a purchase off that site it will be warrantied.



I guess this is where I'm stuck. Where is this 3rd party sub-section that takes me to another page where cues aren't warrantied and where is that disclaimer.

I can easily see where there would be some confusion after reading the warranty expressed in the header.

Were the original pictures consistent with the rest of the website's design? That could be a bit misleading as well. If its advertised as any other cue on the site it could easily lead one to believe that were making a purchase from Superior.

Again why not just warranty what you list and make sure that if you have to fulfill a warranty that the owner of the site will settle up with the 3rd party instead of passing it off. That's just good business.
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Carefully read what was written. " All of our new cues are warranteed from the cuemaker" .

Key phrase is by the Cuemaker. Martin takes no responsibility at all not even to pick up the phone .

Once you send him your $$$ and he has his profit it's between you and the cuemaker. I know first hand as I ended up talking to Mike Lambros to get my satisfaction. Martin did nothing for me.
 
ToomnyQs said:
It doesn't make any difference if Martin never had the cue or the money.. Martin must be a friend of this Don or he wouldn't have listed a cue for him.. The very least Martin should do is contact Don, "his friend", and tell him to honor the sale.. He has the most influence in this deal at this point IMO cause Don obviously couldn't care less what we think.. He is not a member and the money is already in his account.. I am stumped why Martin would not call this friend and tell him to make this right.. He is probably going to take some heat over it but he might not care either.. Hmmmm
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The cue was listed on his site. He wasn't selling it. Go read what he said. This has nothing to do with him and he wants no part of it. Don't drag somebodies name in the mud for something he wasn't part of.
 
itsfroze said:
Actually that's wrong he has done business more than once with Martin, and I think he is more than justified to think Martin should have called him back.
What bothers me is no return of calls, and yes I in the same situation would put it right out here. Then again if Martin could have been bothered to call Pookie back, I
doubt Pookie would have put this out here, but Martin didn't call him back, now did he ?

The only reason Pookie funded a cue purchase the way he did was because it was advertised on Martin's website, or did you forget that. Yes at one point (now in the past)
being on Martin's website meant the deal could be trusted. The mistake Pookie made, was to put any trust in that, in the first place, that's quite evident now !!!
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I recently commented on another thread (I think it was a different one) how fun it was in the old days when I, too, was able to know what other people were thinking and what their intentions were.

Now, you're able to do it. It's a wonderful gift, isn't it?

with respect to what I've highlighted above in blue, I was referring to the fact that Pookster knew he had no business with Martin on *this* cue. I know they had previously done business.

best,
brian kc
 
jazznpool said:
My only post on the matter. As a courtesy to a customer who purchased a cue, I displayed his cue on my site with customer description and customer contact information and clearly stating that any deal was between customer and potential buyer. Very clearly stated I have no part of any deal that tranpired and I received no fees whatsoever.
The OP has sent a dozen harassing and threatening phone and text messages to me as if I have any influence in his situation which I dont. I told him he sounds like a tantruming child. Thinking he was a decent AZer I offered to advertise his cue on my site as I did for the customer he bought the cue from--just to help him out, not that I'm obligated. I also suggested he could have Pete Ohman take out weight bolt he doesnt like and replace with heavier wood.
The OP sent me several more hateful/ disturbed messages. There is nothing more to say or do. He can tantrum here on AZB all he wants.
I have lots of feedbacks here on AZB and years of honorable deals with customers and cuemakers everywhere. Bottom line, I did not sell him the cue and I was not part of his deal. This was clearly indicated when cue posted on my "Customer Cue Corral". I did not sell Pooky anything. Back to having pleasant day. Martin
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Listing cues to be sold on your site, by people that you don't know well, is bad business. They could be outright thieves, which it seems may be the case here.
 
nobcitypool said:
If you think about it, Martin is messing with Pookster's livelihood by coercing him into purchasing a cue where the Seller apparently has questionable morals. If this type of incident indeed affects Martin's livelihood, as you so state, you would think he would give more consideration about who he implicitly vouches for by posting their cues on his site. The other part you seem to be conveniently overlooking is this isn't the first incident of poor or non existent Customer Service by Martin when an AZ'er was involved.

It also seems Martin may have been lying here. He made claims about the OP making harassing profane phone calls and texts. The OP challenged him to post a picture of those harassing, profane texts as he claims they didn't happen. If this type of post is indeed "affecting his livelihood" as you dramatically claim, you would think he'd wish to prove his integrity by proving his claim about the texts. Thus far ... nothing.
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This is a sterling example of the lynch mob mentality that was referenced here earlier.

They have you pegged guilty and you have to prove your innocence.

Not sure where you're from but here in CT, the Constitution State, you are innocent until proven guilty.

As for my 'dramatic claim', it was really just straight forward and matter of fact.

best,
brian kc
 
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