No, they could actually address the issue and show some customer service and respond to the many complaints. The event's Facebook page has been blown up and nothing responded to.
Matchroom finally made a response:
"For all customers of our WPM streaming service, you will be aware that the service for the earlier part of the afternoon session was not up to scratch.
This was for reasons initially outside of our control which we have worked hard to remedy.
The service now should be back to normal and we can only humbly apologies that this has spoiled your enjoyment of the afternoon session."