Doesn't it cost a good deal to sell on ebay these days, seems like they don't have enough. Its hard to give cues away let alone incur their fees...
Would you call this great condition?
- Thread starter bowiebill
- Start date
What part of this is not about money don’t you understand. I didn’t extort Greg. I offered him the opportunity to make a resolution that was acceptable to both of us. When he refused, I told him I was leaving honest feedback about his dishonesty. That is what I have done. I’m happy to discuss this for as long as anyone else wants to.
For future reference, eBay has a tab located near the
bottom of a seller's info that says Ask seller a question,
and also another one that says Contact seller.
If you're not sure about an item, then you can contact
the person and inquire before making a purchase.
Not sure what this gibberish is, but just shows again your lack of communication and now attacking or threatening anyone that does not agree with you.
I'm ok if folks don't by my chalk again, because it's not my day job. But if they do choose to buy, they will be satisfied, 100%, no questions asked. I treat folks how I would want to be treated.
Thus, the customer has to be invested in the "corrective" action and you both have to come to an agreeable solution. You both need to walk away and say that was at least "fair". You made a mistake, admitted said mistake, and you had only one option for the customer, give the cue back so you can make more money by reselling it on Ebay. You're all heart. Well played sir.
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JC
Coos Cues
No, I don't. I've explained why. He made that offer because he knew he could resell the cue for more money. Thus, his admitted mistake, now is going to make him money while inconveniencing his customer who now has to pack the cue, tell the kid he's sending it back, go to the post office, stand in line, pay for the shipping, and then wait and hope he gets reimbursed every last dime.
Yep, heck of a deal. It's no wonder the OP didn't throw the guy a parade. I'd fixed the cue. Heck, I offered to fix it and I don't know the OP and I didn't even sell the god damn thing.
Just tired of piss poor sellers that can't or don't know how to resolve an issue to make everyone happy, and one that is fair to all. The seller making more money is not fair for all, not by a long shot.
And now half the folks that see this and will make up their own minds in the future. All over a couple of bucks. Yep, great business sense there, huh ? And lets be honest, a few months from now, we won't even remember the OP's name, but Howards name is not soon forgotten because he's the known commodity. And this issue is pretty even at 50/50, I've never gotten so many green reps on one thread in my life, and I'm the KING of ripping Hillary Clinton for years in NPR
But, this one topped my best HRC thread by a long shot. So, the thread may seem like it's not 50/50, but some folks don't feel like getting attacked if they support the OP, and thus read the thread, but don't post. And it appears there are a lot of them. Makes no sense to me, but hey, I don't have 20 years in sales, so I guess there is still time for me to learn
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That is the beauty of sales that people don't understand.
The seller has the right to say yes or no.
You can only take that "customer is always right" only so far.
I guess I've been lucky but working for a big company all my life it was easy to throw money at things.
When it comes to some pool cues, there ain't enough money to throw, so it just has to go back, or keep it.
Traditionally going public backfires on the buyer or seller, whoever starts the thread.
My first thought about this deal was leave that eBay crap over at eBay, why take it to AZ Billiards.. what did we do to deserve this crapola.
Entertainment in a trainwreck sort of way.
Jeff;
You're not getting it: Your suggested resolution to the seller was not acceptable to him.
Why are you having such difficulty understanding that? He was not required to do any outside-of-ebay remedy and he chose not to.
I know it wasn't what you were hoping for.
enter My Friend Flicka. :deadhorse:
best,
brian kc
So, in effect the seller lost money on the deal because it was worth more than it sold for.
Now you think it is right that he give money back to the guy who got a screaming deal?
You're weird.
Yup we are past the horse now..
Attachments
You are 100% correct. But his resolution wasn’t possible for me. He was unwilling to offer or accept anything but the refund and only because he wanted more money.
Why do you feel what Greg wanted is more important than what I wanted? Remember, I never asked him for money. I asked him to cover the expense of getting it fixed, which I made a guess would be less than $100. It appears from what some knowledgeable people here say, it would have been way cheaper than that.
When returning an item to eBay due to the item not being
as described, the seller providing shipping creates a prepaid
mailing label for the buyer. They can use the original box to
send the item back to seller with tracking and signature. They don't get the refund until the item is back in seller's hands.
Took 5days to get my money back.
It was a Chuck Starkey cue with bird's eye butt and shaft
that rattled like a baby toy when hitting the ball.
Good old RW who now appears to have vanished sold it to
me on eBay. He tried to say that's how a Starkey hits.
Right off the bat, I told him cut the jive, and I knew him from AZ. Just refund my cash. He did so. Situation resolved.
It never even occurred to me to ask him for money back
to have the cue repaired. I just wanted a full refund.
Sounds like whether Howard was deceptive or not is well
beyond the scope of what appropriate actions you should've
taken. That Starkey cue was a heck of allot prettier than
this Phillipi. I just don't get why all this fuss over something
that could've already been resolved...
There was plenty of time to handle this and have a new cue
in hand by your birthday deadline.
Saying he wanted more money for the cue is truly irrelevant.
Had someone paid more money for it in the condition it's in
he probably would be going through the return process with another person as well. Maybe he wants it back to have it
refinished on his own time, and then can sell it without concerns. Even if you want to sugar coat it, you chose
to engage in this back n forth with him instead of
allowing yourself to be done with it.
He said he'll give your money back and pay shipping.
You wasted time, and now your deadline is near.
Even if he flat out lied, you're choosing to not accept the refund puts the nail in the coffin with this deal.
I'll be honest.
You could've bought your boy a much nicer looking cue
for far less money.
He must really be serious about the game for you to buy
him such an expensive cue at such a young age.
I do find your encouragement commendable.
It stinks that there's no other cue out there that could ease
the amount of stress you've suffered.
If you were so set on that style of cue, I'd have recommended an Espiritu for a young person.
Would've been brand new as well.
as described, the seller providing shipping creates a prepaid
mailing label for the buyer. They can use the original box to
send the item back to seller with tracking and signature. They don't get the refund until the item is back in seller's hands.
Took 5days to get my money back.
It was a Chuck Starkey cue with bird's eye butt and shaft
that rattled like a baby toy when hitting the ball.
Good old RW who now appears to have vanished sold it to
me on eBay. He tried to say that's how a Starkey hits.
Right off the bat, I told him cut the jive, and I knew him from AZ. Just refund my cash. He did so. Situation resolved.
It never even occurred to me to ask him for money back
to have the cue repaired. I just wanted a full refund.
Sounds like whether Howard was deceptive or not is well
beyond the scope of what appropriate actions you should've
taken. That Starkey cue was a heck of allot prettier than
this Phillipi. I just don't get why all this fuss over something
that could've already been resolved...
There was plenty of time to handle this and have a new cue
in hand by your birthday deadline.
Saying he wanted more money for the cue is truly irrelevant.
Had someone paid more money for it in the condition it's in
he probably would be going through the return process with another person as well. Maybe he wants it back to have it
refinished on his own time, and then can sell it without concerns. Even if you want to sugar coat it, you chose
to engage in this back n forth with him instead of
allowing yourself to be done with it.
He said he'll give your money back and pay shipping.
You wasted time, and now your deadline is near.
Even if he flat out lied, you're choosing to not accept the refund puts the nail in the coffin with this deal.
I'll be honest.
You could've bought your boy a much nicer looking cue
for far less money.
He must really be serious about the game for you to buy
him such an expensive cue at such a young age.
I do find your encouragement commendable.
It stinks that there's no other cue out there that could ease
the amount of stress you've suffered.
If you were so set on that style of cue, I'd have recommended an Espiritu for a young person.
Would've been brand new as well.
Ironically I bought the Runde from Greg Howard
Well, he told you what would have been acceptable to him, you all seemed to be at an
impasse.
When you bid on the cue, or before you bid on the cue, had you asked for additional
photos or thoroughly questioned the seller as to the condition of the cue?
Perhaps you should have offered to return the cue to the seller for repair. If you wanted
him to pay for the repair or to help pay for the repair maybe who did the repair should
have been at his discretion, or maybe he is a qualified repair person.
The fact that it was a steal doesn't change the fact the cue wasn't in great condition, not even close. So the seller isn't beyond reproach here. Given the seller offered a full refund plus shipping both ways, the buyer shouldn't be trying to trash the seller's repeating everywhere. Based on what I've seen, I'd buy from the seller but would never sell to the buyer in this deal. We run across people like the buyer in my business from time to time. Always trying to nitpick things to get a discount. PITA.
it's the same thing, money coming from his pocket, however you wish to word it.
Let me take it a step further with a hypothetical:
Greg sends you a c-note, you send the cue out and the refinish isn't to your liking. You recontact Greg that you're still not happy and now Greg wants to shoot himself in the head.
When you sell 2759 times on ebay you get wise to what some of the shitty possibilities can be. Maybe Greg was taking what he felt was the best path for him to end this problem. Whatever the case, it was *his* call on what to do and he went with offering the refund. His choice / not yours.
I know you're gonna say 'I would never break Greg's balls if he sent me a c-note' but as you have seen, there's a lot of people including me who are scratching their heads that after being offered all your money back you would still issue a negative and start a thread like this.
The takeaway: Anything can happen.
Greg tried to resolve this according to ebay's rules.
best,
brian kc
He only knows Philippi and Scruggs cues. We are from Maryland. $600 is not a high amount for a birthday gift in our house, but I understand what you mean. I accept the fact that I was cheated and I no longer ask anything to make amends.
That would have been acceptable to me. I felt I was being a good guy by offering to spend my time to take it to Philippi (who Greg said he knew personally) for the repair.