So I take my cynergy shaft to my nearest Cuetec dealer in attempt to have the tip changed to a Kamui. I call three times prior to ensure they do this type of service for carbon shafts, each time receiving the same response, “yes we do!” I put down a few racks while waiting and the “cuesmith” comes out and begins to look at a cynergy pamphlet. Long story short he destroyed my ferrule. Someone help!!! Imperial just refers me to a specialist’s voicemail.