I get numerous orders from Seyberts. Cues and shafts are normally shipped UPS or Fedex ground, and I always without fail get them in 2 days (not including Saturday/Sunday), Michigan to North Carolina. When I order small stuff which can be sent out in a mailer, I normally select USPS Priority to save significant shipping fees, and I normally still get them in 3-4 days (not including Sunday).
I ordered a break cue and a Revo shaft for a customer of mine through my Seyberts online account on Thursday, September 10. As he wasn't in a huge hurry for it, to save roughly $10 I chose USPS Priority delivery for the shipping method. Was that ever a huge mistake.
Checking the tracking information, the shipment was scanned in at the USPS Grand Rapids, Michigan distribution center the next day, Friday, September 11. It is now Tuesday, September 22, and there hasn't been any additional scanning update as to where the shipment might be or when it can be expected. The only updated notation was on Friday, September 18, indicating the shipment will arrive later than expected but is still on it's way in transit to the next facility, but no tracking to indicate where the shipment is.
I called my Seyberts account rep today and they said this is not unusual for USPS Priority shipments, and that I needed to wait at least another week before considering re-ordering the cue and/or reporting a claim to USPS. Fortunately my customer has been very understanding as to my situation, but this has put me in a very embarrassing situation, as I'd virtually assured them I'd have the cue no later than late last week.
Very frustrating and I've learned my lesson - I will never order or send out another cue or shaft via USPS again!