I agree that Bob is a very nice guy. That does not speak to the production quality and customer service issues that have been prevalent for the past MANY years. It is undeniable that these things happened...for whatever reasons. It remains to be seen whether any real changes have been made, and whether the buying public is willing to "forgive and forget".
Scott Lee
http://poolknowledge.com
I hope he has corrected the problem and if he can make cues like the originals everything will be fine.