Attention OB1 Shaft users...?

R

racer rx

AzB Silver Member
Silver Member
Does anyone here have any spare fiber pads? Actually I just need one.
My Cue tip installer accidently cut into my current one, so I just need to replace it.

I have been asking Royce from OB1 for over 2 months. I even offered to pay for them as well. But have not received anything.:confused:

The OB1 shaft does play very nicely, however the lack of service from OB1 is a little annoying.

Can anyone here spare just 1 fiber pad?
 
racer rx said:
Does anyone here have any spare fiber pads? Actually I just need one. My Cue tip installer accidently cut into my current one, so I just need to replace it.

I have been asking Royce from OB1 for over 2 months. I even offered to pay for them as well. But have not received anything.:confused:

The OB1 shaft does play very nicely, however the lack of service from OB1 is a little annoying.

Can anyone here spare just 1 fiber pad?
Click to expand...

:confused: What makes it impossible for a cuemaker to come up with a generic substitute for an OB1 factory pad?
 
Racer RX

I apologize for the poor service you have received. There are 5 Carbon Fiber discs on there way to you by USPS Global Express Mail. Please check your PM for the tracking number and a link to the tracking site for USPS.

I did originally ship a package of pads to you but I used Airmail Letter Post, and obviously they did not get there. You did call me to let me know that they had not arrived and I have been much to slow to respond to that. For that I am sorry. I hope this has corrected the problem and I assure you that it will not happen again. There are no excuses for it. I take full responsibility.

Dhakala

The pad on the OB-1 is not just a normal vulcanized fiber pad that you find at billiards supply stores. The disc is actually machined out of a sheet of Carbon Fiber. The purpose of it is to tie all of the components of the OB-1 together right at the tip end of the shaft.



As a note for cue repairmen out there.

I have pads available for those who could run into the need for replacing them. Just email me your address and I will ship you a small quantity. They really don't need to be replaced very often. If you just trim the tip close to the pad without cutting into it and then clean up the glue residue with a razor blade while the shaft is spinning, the pad will last forever. However, I do understand that accidents happen, so they are available.

Again, Racer Rx, I am sorry for the trouble. I hope that I have corrected the situation. If not please don't hesitate to call or email me.

Royce Bunnell
www.obcues.com
rbunnell@obcues.com
 
seems like good service to me...

ps whats the official dealer in europe for OB cues? hob weert?
i live in belgium and looking for one.

ps whats that pad that has been discussed? sorry for my newcomers question, but if i dont ask, ill never know :cool:
 
RBC said:
Racer RX

I apologize for the poor service you have received. There are 5 Carbon Fiber discs on there way to you by USPS Global Express Mail. Please check your PM for the tracking number and a link to the tracking site for USPS.......
Again, Racer Rx, I am sorry for the trouble. I hope that I have corrected the situation. If not please don't hesitate to call or email me.

Royce Bunnell
Click to expand...

A whole lot of people could take a lesson from this. This is how you build a loyal customer base.

My hat is off to you Sir.
 
Dhakala,

The purpose of the pad being made out of Carbon Fiber instead of the usual vulcanized fiber is it's rigidity and hardness. With the ferrule being made out of wood, retipping would be a concern to many. By using the carbon fiber disc the cue repair person can treat it just like a normal plastic ferrule. Also, the Carbon disc is much stiffer than the vulcanized fiber which we found to completely eliminate any ferrule failures. We did use the vulcanized fiber pad at first and we did experience a few failures. But with the carbon fiber disc, we have had no failures. I have used one on my break cue for over a year now, and I have others using it as a break cue shaft as well. The OB-1 with a special tip I make for breaking seems to be a very good combination for breaking.

I hope that answers your questions.



Jeff,

Thanks for the kind words!

Solartje,
Check your PM's.


Royce Bunnell
www.obcues.com
 
Problems with OB Cues

I have also had some problems trying to order from OB Cues.

I called and placed an order back in the beginning of June of this year for an OB for a Pechauer cue. I sent a follow up e-mail 6/20/06 to let him know the cue had a piloted joint, black collar with a silver ring, and also that i wanted the shaft tapered down to 12.6mm. I was told it would only take a few weeks for the shaft to be finished.

A few weeks later I received an email from Royce. First he told me it was delayed because of a move to a new location. Then, a few weeks later he told me it was delayed again because of an injury to his hand. He said he would be contacting me when it was finished. I was fine with these delays because I understood the problems Royce was having.

But to this day I still have not received anything from Royce or anyone else at OB Cues. The OB shaft mey as well be the best low deflection shaft out there, but with all the problems I've had trying to order from them, I've moved on.

Alvin
 
Last edited:
Jeff said:
A whole lot of people could take a lesson from this. This is how you build a loyal customer base.

My hat is off to you Sir.
Click to expand...

Ditto!

No snide remarks, no he said; she said, no name calling. Just an apology from the business and promise to make it right. A few sellers on here could learn from how this was handled!

Jim
 
Royce is response on the forum is excellent. However, it's too bad it took a negative thread to get an excellent customer service and response.

My last order, I placed an order for a special thread after receiving words from OB-1 that they could do it. It took over three months to finally receive the shaft ... and during that time, updates/correspondences were started by the buyer's side with OB-1 constantly stating reasons for the delay and a unfulfilled promise.

I'm posting this, in hope, to help Royce and his business (constructive criticism).

I'm with AMoney, who stated "The OB shaft mey as well be the best low deflection shaft out there, but with all the problems I've had trying to order from them, I've moved on."
 
Last edited:
RBC said:
Dhakala,

The purpose of the pad being made out of Carbon Fiber instead of the usual vulcanized fiber is it's rigidity and hardness. With the ferrule being made out of wood, retipping would be a concern to many. By using the carbon fiber disc the cue repair person can treat it just like a normal plastic ferrule. Also, the Carbon disc is much stiffer than the vulcanized fiber which we found to completely eliminate any ferrule failures.
Click to expand...

So, would something like this do?
 
RBC said:
Dhakala,

The purpose of the pad being made out of Carbon Fiber instead of the usual vulcanized fiber is it's rigidity and hardness. With the ferrule being made out of wood, retipping would be a concern to many.
Click to expand...
In my opinion, this is probably all that is needed on any shaft. No ferrule.

And Royce, you might as well just go ahead and send me an entire OB-1 shaft for all my trouble, since you're being so generous.

Fred <~~~ going to start some trouble
 
hey royce, just wondering how my shaft is coming.........the one i sent back to you the first of August to get resized. If you cant cut it down to 12.5, just go ahead and go with your standard size for the 29" shafts, i think you said its like 12.6. I was hoping to get the shaft back before oct 21, when i goto pool school

thanks
scott
 
It doesn't really matter what cue you bring to cue school. You could bring a bar cue and that would be just fine. You don't spend much time potting balls there and when you do it will be center ball anyways.
 
mnShooter said:
It doesn't really matter what cue you bring to cue school. You could bring a bar cue and that would be just fine. You don't spend much time potting balls there and when you do it will be center ball anyways.
Click to expand...
well maybe i just want my shaft back..........that ok with you?
 
Great transaction with OB1

I called Royce and ordered four OB1 blanks , but only two were in stock. I called on a Thursday evening, and the first two arrived at my cuemaker's the following Monday afternoon! (The other two blanks were a week behind, but I was appraised of that situation by Royce before the initial shipment.)
Great communication is key. I have confidence that as a new business, Royce and OB1 will continue to improve in this area.
I'm sure that Predator Cues and other similar companies had growing pains to deal with, just like any new venture. I for one will definitely continue to do business with Royce and OB1.

~Beau
 
ELBeau said:
I called Royce and ordered four OB1 blanks , but only two were in stock. I called on a Thursday evening, and the first two arrived at my cuemaker's the following Monday afternoon! (The other two blanks were a week behind, but I was appraised of that situation by Royce before the initial shipment.)
Great communication is key. I have confidence that as a new business, Royce and OB1 will continue to improve in this area.
I'm sure that Predator Cues and other similar companies had growing pains to deal with, just like any new venture. I for one will definitely continue to do business with Royce and OB1.

~Beau
Click to expand...
I've been by their shop a couple of times in the last month or so. They are growing their production rate substantially, but their market demand seems to be growing even faster. That's just me from the outside looking in. If I didn't know them, I might get impatient with the occasional wait. The squeaky wheel gets the oil and I doubt we'll hear as much from people who have a smooth and pleasant purchase from OB Cues. I hope you'll be patient, especially if this is the type of shaft you want to shoot with. It took me a few weeks to get mine, but I'm so glad I didn't give up.

Carl
 
You must log in or register to reply here.
Back
Top