BCM review

[macguy]

I recommend that you promptly get yourself a life and have a nice day.

Peace,
~DC

I didn't recall having read any of your past posts, I just like to be fair before making a comment. I think people should try to post responsibly and fairly. I took a quick look at your history and I'm comfortable with my comments.

 

[crawdaddio]

Actually I went back and read some of your past postings before replying and I found numerous postings knocking cues and cue makers, it seems to be your thing.

I think your comment here is completely invalid. I don't recall knocking anyone. In fact I just took a quick look at my post history and I don't see any. Enlighten me..........show me one. Why do you have a personal problem with me? Are you just having a bad week?

Peace,
~DC

 

[macguy]

I think your comment here is completely invalid. I don't recall knocking anyone. In fact I just took a quick look at my post history and I don't see any. Enlighten me..........show me one. Why do you have a personal problem with me? Are you just having a bad week?

Peace,
~DC

I believe you should just try to post responsibly. You should not be screwing with a persons livelihood and business with irresponsible comments. When asked what happened, you even made some ambiguous comments leaving people to only speculate as to what horrible things happened to you in dealing with him. Now you make another post saying what a great guy he is and you are thinking of ordering another cue from him. Like I said, you should have deleted your original post, it was irresponsible and unfair.

 

[HouseMan]

I believe you should just try to post responsibly. You should not be screwing with a persons livelihood and business with irresponsible comments. When asked what happened, you even made some ambiguous comments leaving people to only speculate as to what horrible things happened to you in dealing with him. Didn't one of the other posters say he won't buy a cue from the guy now based on what you said. Now you make another post saying what a great guy he is and you are thinking of ordering another cue from him. Like I said, you should have deleted your original post, it was irresponsible and unfair.

I will never buy a cue from BCM because of this!
lol
He probably used the three warped cues underneth his lathe to move it to the new shop. You know like they used to carry Cleopatra around.
Why mess with BCM when you can go to The Master Kenny Murrell? He makes a great cue and they appear to be straight too! lol at the minions on all sides!

 

[Bruce S. de Lis]

I will never buy a cue from BCM because of this!
lol

I personally have heard NOTHING BUT GOOD, about Bryan's Work in PHX.

Need refinishing of an old cue, again I have heard NOTHING BUT GOOD, about Bryan's Work in PHX.

Even Great Doctors Lloose a Patient Ocassionally on the Table, but in the end Bryan made it right.

More than I can say for an Ex-Photo Agent who took me for 20k+, and promissed a CHECK WAS ALWAYS in the Mail.... That NEVER ARRIVED.....

 

[macguy]

I will never buy a cue from BCM because of this!
lol
He probably used the three warped cues underneth his lathe to move it to the new shop. You know like they used to carry Cleopatra around.
Why mess with BCM when you can go to The Master Kenny Murrell? He makes a great cue and they appear to be straight too! lol at the minions on all sides!

I just did some reading on Kenny Murrell and he sounds like a guy worth doing business with. Do you own any of his cues?

 

[crawdaddio]

Like I said, you should have deleted your original post, it was irresponsible and unfair.

I simply disagree and I will leave it at that.

Peace,

~DC

 

[tom haney]

Actually I went back and read some of your past postings before replying and I found numerous postings knocking cues and cue makers, it seems to be your thing. A few after knocking the cue you then go on to say you have never even seen or played with one. It was on some of that I based my opinion of your post. Nothing he could have done would have satisfied you yet he tried and you of course came here and knocked him. We also have only your version of the story and from reading your past postings it is suspect as to the complete truth of this story. Like I said in my other post you should delete this whole thread.

I hear you, Macguy, but 3 bad butts in a row? I've
never even gone on 3 dates where I had 3 bad butts
in a row!

 

[tom haney]

Posting this thread you know you where gonna take a beating, you say you were just trying to inform people but even the smallest black mark for a cue maker is not a good thing. My wife and my self both own BCM's the cues are perfect in every way, they are straight as an arrow, the playability is great, and the work is second to none!

Just my .02
Biz

You're obviously a lot smarter than you look.

 

[HouseMan]

I just did some reading on Kenny Murrell and he sounds like a guy worth doing business with. Do you own any of his cues?

No But that doesn't matter, god help the first person who comes in with some annecdotal story of how they got three warped cues form him, but he eventually made it right. I don't care, I will still call them six different kinds of assholes and tell everyone that he/she is full of shit and they're to blame. I will also tell anyone who will listen that he/she shouldn't be believed even though I have no knowledge of what actually happened.

 

[macguy]

I hear you, Macguy, but 3 bad butts in a row? I've
never even gone on 3 dates where I had 3 bad butts
in a row!

Like I said it is easy to make a straight cue but after that you can do things that change them. Poor storage, bad wood to start with I don't know, not sealing the cues right I don't know. Three sounds not so good.

 

[BryanMordt]

A response from Bryan Mordt.

I would like to start off my response with an apology to David Crawford.

I am sorry for all the trouble you had with my work and our dealings.

I am sorry for the delay in issuing you a refund.

I am disappointed I wasn't able to make you happy with your purchase or the replacement cues I sent you. I want you to know that I did try my best and my best on this occasion wasn't good enough.

For the record...

The original cue purchased from a third party and was in new / straight condition when it left my shop. When the dealer received it he was pleased with it and made no mention of it being warped. If he had I would have asked for its immediate return for replacement or refund.

My turn around time for new cue orders is around 9 months. I put David's replacement cue to the top of the list when it came to priorities and delivered it in less than half that time. Unfortunately the point lengths were not perfectly even but this was my best effort for this particular cue. I understand why David was not happy with it. I did not send out this cue out with a warp in it but it had an issue upon arrival. At this point I am really frustrated with these problems and inconveniences for David. It's embarrassing and bad business; I don't want that. To make matters worse another replacement had a warp develop as well. I had to take a look at what was going on during the build process and try to come up with a solution.

Warping is always a major concern and minimizing its occurrence is a high priority for me. This being said even after making a few changes to the stabilizing / turning process warping can still occur. I have thrown away more than a couple of cues or parts due this problem. Most of the cues that I have encountered this problem with have been made from birdseye maple. I am now taking even more time with cues made from this wood. I recently had to remake 3 birdseye cues (six months in the making) because of stability issues. This costs me time, money and delays in delivery time.

I want every cue to be special.

I want every customer to be happy. I want them to be proud of their cue and enjoy using it. I want to refine my craft, be a good business man and have people enjoy my work. That gives me pleasure and if I fall short I will always try to make it right. I have always done that and I will always do that.

My reputation is important to me and so is my work. I am still refining processes and wanted more from myself, not only as a cue maker but as a businessman and person as well.

I hope everyone reading this reply understands that I am not making excuses for David's bad experience. I am responsible for his dissatisfaction and I apologize again for that.

Sincerely,
Bryan Mordt

BCM Cues

 

[jazznpool]

Tap, Tap, Tap. Kudos to you Bryan for handling this situation in an upright way. I also believe you made great efforts to address the cue problems as they unfolded for the customer. Your name is good in my book!

Martin

I would like to start off my response with an apology to David Crawford.

I am sorry for all the trouble you had with my work and our dealings.

I am sorry for the delay in issuing you a refund.

I am disappointed I wasn't able to make you happy with your purchase or the replacement cues I sent you. I want you to know that I did try my best and my best on this occasion wasn't good enough.

For the record...

The original cue purchased from a third party and was in new / straight condition when it left my shop. When the dealer received it he was pleased with it and made no mention of it being warped. If he had I would have asked for its immediate return for replacement or refund.

My turn around time for new cue orders is around 9 months. I put David's replacement cue to the top of the list when it came to priorities and delivered it in less than half that time. Unfortunately the point lengths were not perfectly even but this was my best effort for this particular cue. I understand why David was not happy with it. I did not send out this cue out with a warp in it but it had an issue upon arrival. At this point I am really frustrated with these problems and inconveniences for David. It's embarrassing and bad business; I don't want that. To make matters worse another replacement had a warp develop as well. I had to take a look at what was going on during the build process and try to come up with a solution.

Warping is always a major concern and minimizing its occurrence is a high priority for me. This being said even after making a few changes to the stabilizing / turning process warping can still occur. I have thrown away more than a couple of cues or parts due this problem. Most of the cues that I have encountered this problem with have been made from birdseye maple. I am now taking even more time with cues made from this wood. I recently had to remake 3 birdseye cues (six months in the making) because of stability issues. This costs me time, money and delays in delivery time.

I want every cue to be special.

I want every customer to be happy. I want them to be proud of their cue and enjoy using it. I want to refine my craft, be a good business man and have people enjoy my work. That gives me pleasure and if I fall short I will always try to make it right. I have always done that and I will always do that.

My reputation is important to me and so is my work. I am still refining processes and wanted more from myself, not only as a cue maker but as a businessman and person as well.

I hope everyone reading this reply understands that I am not making excuses for David's bad experience. I am responsible for his dissatisfaction and I apologize again for that.

Sincerely,
Bryan Mordt

BCM Cues

 

[tom haney]

You sound like a straight shooter to me BM. good reply.

I would like to start off my response with an apology to David Crawford.

I am sorry for all the trouble you had with my work and our dealings.

I am sorry for the delay in issuing you a refund.

I am disappointed I wasn't able to make you happy with your purchase or the replacement cues I sent you. I want you to know that I did try my best and my best on this occasion wasn't good enough.

For the record...

The original cue purchased from a third party and was in new / straight condition when it left my shop. When the dealer received it he was pleased with it and made no mention of it being warped. If he had I would have asked for its immediate return for replacement or refund.

My turn around time for new cue orders is around 9 months. I put David's replacement cue to the top of the list when it came to priorities and delivered it in less than half that time. Unfortunately the point lengths were not perfectly even but this was my best effort for this particular cue. I understand why David was not happy with it. I did not send out this cue out with a warp in it but it had an issue upon arrival. At this point I am really frustrated with these problems and inconveniences for David. It's embarrassing and bad business; I don't want that. To make matters worse another replacement had a warp develop as well. I had to take a look at what was going on during the build process and try to come up with a solution.

Warping is always a major concern and minimizing its occurrence is a high priority for me. This being said even after making a few changes to the stabilizing / turning process warping can still occur. I have thrown away more than a couple of cues or parts due this problem. Most of the cues that I have encountered this problem with have been made from birdseye maple. I am now taking even more time with cues made from this wood. I recently had to remake 3 birdseye cues (six months in the making) because of stability issues. This costs me time, money and delays in delivery time.

I want every cue to be special.

I want every customer to be happy. I want them to be proud of their cue and enjoy using it. I want to refine my craft, be a good business man and have people enjoy my work. That gives me pleasure and if I fall short I will always try to make it right. I have always done that and I will always do that.

My reputation is important to me and so is my work. I am still refining processes and wanted more from myself, not only as a cue maker but as a businessman and person as well.

I hope everyone reading this reply understands that I am not making excuses for David's bad experience. I am responsible for his dissatisfaction and I apologize again for that.

Sincerely,
Bryan Mordt

BCM Cues

 

[Snapshot9]

Problems ..

can be worked out with a sincere honest person, and
Bryan sounds like one to me.