Big E-bay Problem.....HELP!

8-ball Rat

8-ball Rat

I'll eat you alive.....
Silver Member
Hey guys,

I've got a problem (like I needed any more of 'em :) ).

I sold one of my cues on E-bay last week, and the buyer paid via Paypal right away (within 10 minutes of the auction ending). He asked me, on the Paypal payment notice, to not ship the cue right away, since he was out of town. He went on to tell me that he would e-mail me when he returned (this week), to let me know to ship it out to him. I told him that wasn't a problem...and I would box the cue up and await the "go" from him.

I got a message from him today, asking for a refund of the money paid.

I responded by asking him "why?" I wanted to know the reasonings behind the request to cancel what had already been a "done deal."

He responded back that he "paid for the cue with money that wasn't rightfully his, and is now suffering much disgrace about it."

Considering the fact that he used his own Paypal account (I presume), I can't wrap my head around his reasonings for wanting a refund. There was no refund policy on the listing I put up, and the add specifically stated I was selling the cues to acquire a new one, with the auction money being used for that specific purpose.

The money has already been deposited into my account, and a check written to help acquire my new cue.

WHAT WOULD YOU DO IF IT HAPPENED TO YOU?????

I'm torn. I've got the following options:

1. Refund the money in full
2. Refund the money, minus paypal and e-bay fees
3. Resell the item, and forward the money he originally paid back to him
4. Send him the cue, and let him try to get his money back from another sale
5. .....not sure about anything else.

PLEASE HOOK A RAT UP WITH SOME SOLID ADVICE!!!

Thanks, ya'll.

Mark (Rat)
 
8-ball Rat said:
Hey guys,

I've got a problem (like I needed any more of 'em :) ).

I sold one of my cues on E-bay last week, and the buyer paid via Paypal right away (within 10 minutes of the auction ending). He asked me, on the Paypal payment notice, to not ship the cue right away, since he was out of town. He went on to tell me that he would e-mail me when he returned (this week), to let me know to ship it out to him. I told him that wasn't a problem...and I would box the cue up and await the "go" from him.

I got a message from him today, asking for a refund of the money paid.

I responded by asking him "why?" I wanted to know the reasonings behind the request to cancel what had already been a "done deal."

He responded back that he "paid for the cue with money that wasn't rightfully his, and is now suffering much disgrace about it."

Considering the fact that he used his own Paypal account (I presume), I can't wrap my head around his reasonings for wanting a refund. There was no refund policy on the listing I put up, and the add specifically stated I was selling the cues to acquire a new one, with the auction money being used for that specific purpose.

The money has already been deposited into my account, and a check written to help acquire my new cue.

WHAT WOULD YOU DO IF IT HAPPENED TO YOU?????

I'm torn. I've got the following options:

1. Refund the money in full
2. Refund the money, minus paypal and e-bay fees
3. Resell the item, and forward the money he originally paid back to him
4. Send him the cue, and let him try to get his money back from another sale
5. .....not sure about anything else.

PLEASE HOOK A RAT UP WITH SOME SOLID ADVICE!!!

Thanks, ya'll.

Mark (Rat)
Click to expand...

Ship the cue in order to avoid "disgracing" him further.
My guess is that he just changed his mind and is unwilling to take responsibilty for his actions. In any case, it's his problem and he's dumping it on you. I wouldn't allow it.
 
I would've initially said #2 until you explained that there was infact a "no refund" clause in your auction and that it had already cleared and is out of your hands.

I'd tell him your current situation and that the money is already gone, as the transaction had completed. Tell him that he can put it right back up on ebay if he needs to turn it back around to recoup his so-called losses.

I think #4 is the right course of action, just my opinion, though...

What is the link to the auction?
 
Big Pain

If you want to be too nice and it usually works out in the end try to contact the second highest bidder ask if they are still open to purchase then refund the differance and tell him that is the best you can do it really isn't a lot of trouble but you could also send the buyer the cue and a list of bidders but this is a never a good thing if you aren't sure or know the buyer personally sh%^ happens either way you are safe no matter what you decide.
 
8-ball Rat said:
Hey guys,

I've got a problem (like I needed any more of 'em :) ).

I sold one of my cues on E-bay last week, and the buyer paid via Paypal right away (within 10 minutes of the auction ending). He asked me, on the Paypal payment notice, to not ship the cue right away, since he was out of town. He went on to tell me that he would e-mail me when he returned (this week), to let me know to ship it out to him. I told him that wasn't a problem...and I would box the cue up and await the "go" from him.

I got a message from him today, asking for a refund of the money paid.

I responded by asking him "why?" I wanted to know the reasonings behind the request to cancel what had already been a "done deal."

He responded back that he "paid for the cue with money that wasn't rightfully his, and is now suffering much disgrace about it."

Considering the fact that he used his own Paypal account (I presume), I can't wrap my head around his reasonings for wanting a refund. There was no refund policy on the listing I put up, and the add specifically stated I was selling the cues to acquire a new one, with the auction money being used for that specific purpose.

The money has already been deposited into my account, and a check written to help acquire my new cue.

WHAT WOULD YOU DO IF IT HAPPENED TO YOU?????

I'm torn. I've got the following options:

1. Refund the money in full
2. Refund the money, minus paypal and e-bay fees
3. Resell the item, and forward the money he originally paid back to him
4. Send him the cue, and let him try to get his money back from another sale
5. .....not sure about anything else.

PLEASE HOOK A RAT UP WITH SOME SOLID ADVICE!!!

Thanks, ya'll.

Mark (Rat)
Click to expand...

I suggest you dot all your "I"s and cross all your "T"s and be double sure this guy used his own account (since you "presume" it was his). Might want to be sure he has a verified account (and address) also. Ship only to the address Pay Pal has on record. May want to read up on the Sellers Protection policy as well.
 
I see red flags here.

I would contact Paypal and make sure the transaction is totally legitimate before I shipped the cue or issued the refund.

The "wait to ship" request followed by a refund scenario - and the language used "much disgrace" which is not a common phrase or concept here.

It all seems a little strange to me.

Chris
 
It is possible that the guy "bought" the cue assuming he was going to get some money to make it good and got stuck when he didn't. It is the buyer's problem. If I had other buyers lined up, and would try to sell it for the same money, and refund him the money minus the paypal, listing fee, and shipping cost to the new buyer. But buying the cue and using paypal is a contractual obligation, not a "I think I might want it" answer! You have no legal obligation, but morally you might want to try to work something out to help him out and get what you needed out of the cue anyway. He might appreciate it enough to really buy another cue from you in the future. At least you were smart enough not to send the cue without confirmed funds.
 
Buyer changed his mind?

8-ball Rat said:
Hey guys,

I've got a problem (like I needed any more of 'em :) ).

I sold one of my cues on E-bay last week, and the buyer paid via Paypal right away (within 10 minutes of the auction ending). He asked me, on the Paypal payment notice, to not ship the cue right away, since he was out of town. He went on to tell me that he would e-mail me when he returned (this week), to let me know to ship it out to him. I told him that wasn't a problem...and I would box the cue up and await the "go" from him.

I got a message from him today, asking for a refund of the money paid.

I responded by asking him "why?" I wanted to know the reasonings behind the request to cancel what had already been a "done deal."

He responded back that he "paid for the cue with money that wasn't rightfully his, and is now suffering much disgrace about it."

Considering the fact that he used his own Paypal account (I presume), I can't wrap my head around his reasonings for wanting a refund. There was no refund policy on the listing I put up, and the add specifically stated I was selling the cues to acquire a new one, with the auction money being used for that specific purpose.

The money has already been deposited into my account, and a check written to help acquire my new cue.

WHAT WOULD YOU DO IF IT HAPPENED TO YOU?????

I'm torn. I've got the following options:

1. Refund the money in full
2. Refund the money, minus paypal and e-bay fees
3. Resell the item, and forward the money he originally paid back to him
4. Send him the cue, and let him try to get his money back from another sale
5. .....not sure about anything else.

PLEASE HOOK A RAT UP WITH SOME SOLID ADVICE!!!

Thanks, ya'll.

Mark (Rat)
Click to expand...

This sounds like a case of buyer's remorse and he's changed his mind about buying your cue. It's common for people to buy things and then think about it later and wish they hadn't made the purchase. Ebay's rules are your bid is a binding contract to buy the item if you win the auction and i'd ship him the cue since you have been paid and let him list it on ebay if he doesn't want the cue and try and get his money back.
I have to admit i've bought cues on an impulse and wished I hadn't bought it, but I had to sell it and try and get my money back. You haven't done anything wrong and it's the buyer's responsibility to accept the cue he's paid for and try to sell it if he's changed his mind.

SCCues
 
Solid advice from everyone here, so far...at least I think so. If you offer to refund the money, it should be without what you lost on ebay fees, paypal, etc. I like the idea of offering it to the next high bidder, but it is not certain. You are under no obligation as I see it, unless stolen funds or credit cards were used to purchase it with, then it is a whole different ball game.
 
SCCues said:
This sounds like a case of buyer's remorse and he's changed his mind about buying your cue. It's common for people to buy things and then think about it later and wish they hadn't made the purchase. Ebay's rules are your bid is a binding contract to buy the item if you win the auction and i'd ship him the cue since you have been paid and let him list it on ebay if he doesn't want the cue and try and get his money back.
I have to admit i've bought cues on an impulse and wished I hadn't bought it, but I had to sell it and try and get my money back. You haven't done anything wrong and it's the buyer's responsibility to accept the cue he's paid for and try to sell it if he's changed his mind.

SCCues
Click to expand...


Or it's possible that the wife found out and is withholding sex from him until he gets their money back.....
 
I have sold items and the winning bidder flat out didn’t pay, and later stated similar reason for not following through.

The right thing to do as follows:

Upon solid affirmation that the funds were indeed credited your pay pal, issue him a refund, per your recapitulation #2.. refund less pay pal & ebay fees. Certainly do the needful to ensure that he doesn’t achieve credit/retraction from his side on the pay pal, hence duplicating his refund, and debiting twice from your account.

This action will come back in your favor, as you will get an even better amount for your item the second go. (The good karma factor)

Also, you could send second high bidder (if applicable) an email for his best offer, and include your telephone number as second chance offers are suspect to would be buyer.

These things suck when they happen, but it’s part of being in the action. At least you didn’t get burned entirely, ie ship the cue only to find out later no funds. GOOD LUCK!

Note: Benefit of the doubt… this guy may be genuinely upset about what’s happened, and needs the money make very badly.. (on the other hand, he may just be a chump)….
either way, you can only be responsible for YOUR actions.
 
this whole thing to me rings SCAM. call ebay and paypal. tell them the situation, also email the buyer and ask him for his phone number. research the number to make sure it belongs to the buyer and then call him to verify the story. when all that's said and done tell him he can sell the cue on ebay once he gets it. good luck
 
keepitreal said:
Keepitreal thought he was wrong once but later it turned out to be right
Click to expand...
... and keepitreal is tickled pink today.. keepitreal just took delivery of a sweet pre-date Franklin.. and no longer has the shakes
 
8-ball Rat said:
Hey guys,

I've got a problem (like I needed any more of 'em :) ).

I sold one of my cues on E-bay last week, and the buyer paid via Paypal right away (within 10 minutes of the auction ending). He asked me, on the Paypal payment notice, to not ship the cue right away, since he was out of town. He went on to tell me that he would e-mail me when he returned (this week), to let me know to ship it out to him. I told him that wasn't a problem...and I would box the cue up and await the "go" from him.

I got a message from him today, asking for a refund of the money paid.

I responded by asking him "why?" I wanted to know the reasonings behind the request to cancel what had already been a "done deal."

He responded back that he "paid for the cue with money that wasn't rightfully his, and is now suffering much disgrace about it."

Considering the fact that he used his own Paypal account (I presume), I can't wrap my head around his reasonings for wanting a refund. There was no refund policy on the listing I put up, and the add specifically stated I was selling the cues to acquire a new one, with the auction money being used for that specific purpose.

The money has already been deposited into my account, and a check written to help acquire my new cue.

WHAT WOULD YOU DO IF IT HAPPENED TO YOU?????

I'm torn. I've got the following options:

1. Refund the money in full
2. Refund the money, minus paypal and e-bay fees
3. Resell the item, and forward the money he originally paid back to him
4. Send him the cue, and let him try to get his money back from another sale
5. .....not sure about anything else.

PLEASE HOOK A RAT UP WITH SOME SOLID ADVICE!!!

Thanks, ya'll.

Mark (Rat)
Click to expand...

Mark,

You have a binding contract and are under no legal or moral obligation to refund his money. The guy obviously sounds like a jerk, by his own admissions, which is where it could get messy. If you send him the cue, chances are he'll come up with some new lame excuses why the cue isn't up to par, or the shafts are crooked or some other reason why you should refund his money or he'll give you negative feedback in ebay! I've had a similar situation myself with a certain runt on AZB. This could be one of those situations where "you're damned if you do and damned if you don't!" Just something to think about! I hope it all works out for you in any case! Good Luck!


just more hot air!

Sherm
 
Last edited:
TATE said:
I see red flags here.

I would contact Paypal and make sure the transaction is totally legitimate before I shipped the cue or issued the refund.

The "wait to ship" request followed by a refund scenario - and the language used "much disgrace" which is not a common phrase or concept here.

It all seems a little strange to me.

Chris
Click to expand...

Listen to this man here as he is offering some words of wisdom and I think he nailed it right on the nose!!!

Chris is wise beyond his years.

Although I'll still spot him the call 6 and make him hate it ;)
 
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