Looks to be between layers. A drop of sweat, silicone, many things might not have been compatible with the finish. Might have looked a lot better when first done too plus we are looking at a lot of magnification.All it takes for a defect like that is a spot of silicone or some such contaminate to lift the finish.
Every single shop that handles the volume of cue refinishing that Proficient does is apt to have an issue now and then. It is how they handle the issue; that should be how they are judged. Not that there was an issue with one or two cues here and there. Call them and communicate to them your feelings and see what comes from that... Honestly that should have been the first step in the process not a post demeaning them here on AZ.
Proficient was one of the shops I often used for routine refinishing and wraps and I have to agree that Scot can be difficult. My last encounters with Scot could only be described as uncomfortable. A coup[le of years ago, I asked if he would shoot lacquer to which he said he would, but when I sent two cues to finish in lacquer, he telephoned to complain about shooting lacquer. When I sent him Palmers to install two color wraps, he called to complain about the difficulty in installing two color wraps.I think probably 75% of the people on this site who regularly buy/sell/collect cues have used Proficient at some point- I have in the past as well. I think that his work is good- not great. I always detected a little bit of arrogance in his tone in terms of customer service- nothing serious- but certainly not like dealing with someone like Chris at Muellers- where I think the work done by Troy Downey is better quality and at a better price than Proficient - but longer turn around times in general.
Chris- your front man at Muellers just has a different tone when it comes to customer dealings- he truly makes you feel like you, the customer, is their # 1 concern at Muellers; and there is not anything they would not do to make a bad situation right to your reasonable satisfaction.
I think that Proficient is a good source for cue work - not saying don't go there; but I have experienced better care and concern from Muellers. It's all about the approach and the attitude in customer service - backed by the action of standing behind your work, even if you may have some doubts about the customer's position.
Sometimes it helps to read what has already been posted before jumping in with outlandish claims and then chastising someone else for it.Every single shop that handles the volume of cue refinishing that Proficient does is apt to have an issue now and then. It is how they handle the issue; that should be how they are judged. Not that there was an issue with one or two cues here and there. Call them and communicate to them your feelings and see what comes from that... Honestly that should have been the first step in the process not a post demeaning them here on AZ.
Honestly...I've never understood why people post with such opinionated "authority" when they haven't even taken the time to read the thread.Every single shop that handles the volume of cue refinishing that Proficient does is apt to have an issue now and then. It is how they handle the issue; that should be how they are judged. Not that there was an issue with one or two cues here and there. Call them and communicate to them your feelings and see what comes from that... Honestly that should have been the first step in the process not a post demeaning them here on AZ.
I completely agree with your post. We are all capable of having a bad day and possibly regretting the way we have dealt with a customer/situation.Quality, service, and attitude can all change over time. Seen it happen a few times and once I was directly involved. A gunsmith did great work. Good service, great attitude. Benchrest and long range gunsmithing is challenging to say the least. Perfection is barely adequate, much like finishing a cue. I was highly respected on a forum as big as AZB at it's biggest. My glowing comments and those of my friends that started using him early were responsible for making this gunsmith. Five years down the road, he took a couple of my friends over the hurdles on totally different deals. It was with real regret that I had to make a post on the subject, I liked the smith. However, I couldn't let my numerous recommendations of him over the years stand. For whatever reason his service and quality had went to crap. Proficient hasn't went to that stage yet but it is fair that people know that if there is an issue with a job there may be an issue with customer service also. I do hope that this thread causes them to reevaluate their customer skills.
I had a great veterinarian too. His bedside manner got horrible while going through an ugly divorce for a couple years. Once past that, he resumed his original personality. We don't know what is going on with Scot in his personal life or if he is just overloading himself. It doesn't really matter. It is a businessman's responsibility to not let other things interfere with his business. I was in business for many years and know that can be tough or impossible sometimes. I lost my brother suddenly to an accident. With an issue of that importance I couldn't give a damn about my business for the next few months. I finally took a job with somebody else for a short time just to be responsible for working a forty hour week. Once I settled down I went back to my own business.
We don't know Scot's issue or issues. I hope he moves past them. It would be a shame to ruin a great reputation that he has with well over 90% of his customers because of how he handles issues with a few. My shop was extremely high quality. A crappy job was done on a car. The car was just a daily driver and I knew it was the old couple's only car so I gave them a choice. Take it as it was for free or I would have to keep it another forty-eight hours to raise the work to my standards and repaint it. They took the car for free and I fired the two men that had worked on it. Tough gig working at my shop. I too demanded perfection. I kept a six month waiting list to get in a standard auto body shop. Seemed crazy to me, but good!
I had the same experience with them, almost an identical blemish. I'm done with him, I don't care how many people post they had "great experiences". Fool me once shame on you, fool me twice, I'm a moron.the work was done by proficient and spoke with Scot yesterday. I was not going to post the name of the company, but could not have this thread be a recommendation for them.