ive had 2 of Trevors cues...Bought 2nd thru a member here, B4 he sent it to me he sent it to Carolina with my personal specs which was honored. Cue was refinished with new wrap. I bought it unseen and they trimmed it to my taper/changed weight to 18oz. from 19....put there Tiger Everest tip on. Cleaned it up on lathe....Was Beautiful when I got it and still is...Person I got it from knew the guys at Carolina but they went over and above even though it was used to make me smile...Class act if u ask me. Something unforseen must of happened here on both sides to put a bad taste somewhere...I think the guy I originally got it from was Tim Cole? All I'm sayin is if ya run someone under the bus you get squished? Carolina done me well....Just sayin'