Coker Cues Won't Deliver

alstl said:
I hesitated to get involved in this thread but I can't resist. This kind of stuff makes you wonder if the guy has ever faced any adversity. He has by his own admission a great playing cue, just won a major tournament with it, but the extra shaft isn't quite perfect so he is giving the cuemaker, who is in poor health, a lot of grief. Sounds pretty cold blooded to me, he knows the guy is in poor health so he is trying to rush him do get the work done before something happens to the guy.

I don't think I would band saw it, I think I would give him his money back and sell the cue to somebody (like me) who could appreciate a great playing cue.
Click to expand...

i was hesitant to say anything as well ..but i dissagree with you a bit..would i have made a big of a deal on the forum..no..but the guy does have the right to get what he payed for..regardless if one shaft plays perfect..cuemakers justify their prices by the quality of their work and I respect that..and i agree they should get every penny the deserve for their hard work..but the customer should get that quality they are being charged for...period...i just hope it all works out ..but i do agree that posting on here like this will hurt the cuemaker...word of mouth is the best advertisment..and regarless of how well he said he liked the cue...the negative remarks will hurt the cumakers sales , at least from all those that read the thread just my opinion
 
All I see is a Fustrated Customer who wants (2) like SHAFTS that IMO should have been delievered with the Cue. Coker are Great Player, and I feel the customers REQUEST is a Fair One. IMO.
 
If Coker was sick he should of not made the cue in the first place.Since he did make it, the guy should get what he paid for.If the cm is sick then he should explain that to his customer and ask him to be patient and will fix the 2nd shaft when he is feeling better or have one of his helpers fix it.

P.S. I would not buy a cue from HU with that attitude.Pun Intended.
 
Since when should a paying customer have to deal with "adversity" when buying a product?

That's ludicrous.

It isn't like this person came running to the forums to "badmouth" (which he didn't really do anyway, he's still praising the man) the cues, man, etc as soon as he brought the cue home. He's repeatedly tried to get the situation resolved and was told to basically go away in the end.

He's done everything within reason and courtesy to get what he paid for and now even when he has justification to come here screaming bloody murder he still is doing it in a way that shows respect and is just hoping that word will get back to the seller and he'll rethink his position and remedy the situation.

I've run businesses and word of mouth and testimonials and public opinion are THE most important thing. You can spend a million dollars on advertising and in most cases it won't be worth as much as the referals and repuation you build through good customer service. Why should a company be allowed to do the wrong thing and get away with it and not have it told to the world so that their actions personally effect their business? His actions are personally effecting the customer!

If you paid by credit card for the cue, you have options. You can call your credit card company and issue a chargeback for the cost of the second shaft or even the entire cue and just drop it off/mail it back to him and wipe your hands of the situation.

I applaud the original poster in this instance, he has acted completely appropriate and has been respectful and courteous while doing so.
 
bobroberts said:
If Coker was sick he should of not made the cue in the first place.Since he did make it, the guy should get what he paid for.If the cm is sick then he should explain that to his customer and ask him to be patient and will fix the 2nd shaft when he is feeling better or have one of his helpers fix it.

.
Click to expand...

AMEN............:o
 
PoolSleuth said:
I'm also smart enough to realize that there are always THREE Sides to every story, or experience. Party "A's", Party "B's", and the Truth.
Click to expand...

i think this is the most appropriate statement so far.
 
Tom is not in such poor health he is about to pass on or anything like that...He had a blood clot a few years ago and is taking blood thinners to prevent another clot. He also discovered he has an ulcer.
He looks great and is working hard. I am not trying to take advantage of a sick man...
If you read my posts, I did not complain about the 2nd shaft. I went to Tom for a leather wrap, and while I was there he asked me how I liked the cue and was looking it over. He saw the shaft was shorter and did not match and said to me, " how did you get this shaft?" This does not go with this cue. I don't make this type shaft any more. Leave your cue here and I will make you another one which is correct and this is what you deserve...
So I did just that. But the shaft he made was weird and not right. So I asked him to correct it. He said he would. Then the run arounds started and 8 weeks later, still no shaft....
So now it is just the principle of it. I would of lived with the the first short shaft but he started it by offering and telling me it was wrong...
Then the next shaft is even worst..
I guess I got mad because no one likes the run around , and wasted trips and wasted phone calls and then after 8 weeks, same oh same oh...
I was mad so I posted thinking it would wake him up. Maybe I went about it the wrong way. I don't know. But I do like Tom and Michi and his cues. Just trying to get something resolved...
And after all. I did pay for 2 shafts. Why should I just forget about the 2nd one???? Any suggestions anyone???? I also appreciate the postive posts on my side.
 
one of the few pluses of being in business for yourself

Bob,

It's a very rare customer that I can't please. In almost forty years in customer oriented businesses I have destroyed four or five things purely to get an impossible customer out of my hair. Every time I did it I felt like it was money well spent! It has been about ten years since the last time so maybe the next customer is taking a chance . . . :D :D :D

Hu


bobroberts said:
P.S. I would not buy a cue from HU with that attitude.Pun Intended.
Click to expand...
 
I think that goes both ways. Have you ever quit eating at a restuarant because you did not like the service??? Does that make you impossible to please??? An impossible customer......??
You know the cue maker is not always right..And in this case he is not..... A friend of both mine and the Cokers tried to talk to them today and they don't want to talk about it or do anything. They have the e-mails and can also respond that way if they want...
Because you make cues and Coker makes cues, does not mean the cue maker is always right....
I have been in business for 33 years. I deal with the public everyday....
Believe it or not I have made mistakes during that time and was wrong and the customer was right. I owned up to it and made it right...The cuastomer is not always wrong, as you suggest....
Try being a little more open minded....
 
Actually after today I have given up on the subject and also the Cokers. I will post the shaft dimensions later when I get them so you can see how far off the other shaft was and then I am having someone else fix it for me..Another cue maker I know...Guess its time to move on with this because my post didn't get me anywhere...Sorry I even started it now...
 
NINEBALLART said:
Actually after today I have given up on the subject and also the Cokers. I will post the shaft dimensions later when I get them so you can see how far off the other shaft was and then I am having someone else fix it for me..Another cue maker I know...Guess its time to move on with this because my post didn't get me anywhere...Sorry I even started it now...
Click to expand...


Before you go, give us the shaft sizes you promised.
 
????

Art,

You didn't quote anyone. If that is in response to my post above you sure read a lot into my message that I didn't write and that wasn't there. I can see where anyone could have communication problems with you. You "read" a lot that I didn't say and then based on your judgments called me closed minded. I can understand why Coker wants to talk to you face to face instead of communicating long distance.

You have have had all day to PM me had you chosen to instead of stirring the pot on this forum. It would have cost me time, money, material, and almost certainly aggravation to cut your shaft to match the other one at no charge. Consider the offer withdrawn.

Hu




NINEBALLART said:
I think that goes both ways. Have you ever quit eating at a restuarant because you did not like the service??? Does that make you impossible to please??? An impossible customer......??
You know the cue maker is not always right..And in this case he is not..... A friend of both mine and the Cokers tried to talk to them today and they don't want to talk about it or do anything. They have the e-mails and can also respond that way if they want...
Because you make cues and Coker makes cues, does not mean the cue maker is always right....
I have been in business for 33 years. I deal with the public everyday....
Believe it or not I have made mistakes during that time and was wrong and the customer was right. I owned up to it and made it right...The cuastomer is not always wrong, as you suggest....
Try being a little more open minded....
Click to expand...
 
ShootingArts said:
Art,

You didn't quote anyone. If that is in response to my post above you sure read a lot into my message that I didn't write and that wasn't there. I can see where anyone could have communication problems with you. You "read" a lot that I didn't say and then based on your judgments called me closed minded. I can understand why Coker wants to talk to you face to face instead of communicating long distance.

You have have had all day to PM me had you chosen to instead of stirring the pot on this forum. It would have cost me time, money, material, and almost certainly aggravation to cut your shaft to match the other one at no charge. Consider the offer withdrawn.

Hu
Click to expand...

I don't want to sound mean or anything but he has said he is already getting the shaft done by someone else. Like 5 times. LOL:p It was a gracious offer though.
 
yep, but I made the offer early on before then

Purely a little CMA there. I made the offer early on before he said he had somebody besides Coker to do the work and I wanted to publicly retract my offer so I don't have to read a thread about me going back on my word in a few days or weeks. Definitely not offended by your comments. I try to keep on the good side of 99.44% of people who may be customers someday. :D

Hu


Harvywallbanger said:
I don't want to sound mean or anything but he has said he is already getting the shaft done by someone else. Like 5 times. LOL:p It was a gracious offer though.
Click to expand...
 
i will say this. I am a high end cue collector, everything from ginas to bushkas PERSONAL playing cue, and after this thread, i would most certainly never buy a coker cue. PERIOD.

furthermore, although i don't personally know him, hu's attitiude (imo) has rubbed me the wrong way too.

rg
 
I did talk to Coker in person on 3 occasions. In his shop. I got no results. So a friend who knows us both tried to mediate for us and get it solved...I think your the one reading things that are not there. But I don't want to get into a debate with anyone else about anything. Just wanted my shaft done right...

Here are the measurements done with a digital caliper.
Shaft #1 (starting at collar) Shaft # 2 (starting at collar)

830 collar 846
804 2 inches back 834
755 5 '' back 800
675 7" back 700
623 10 " back 643
575 12 " back 593
544 15 " back 557
525 18" back 535

He stopped there because he said after that the measurements were close to the same...He also said it will take more than one turn to get it down...
Wish I could let it be seen in person by you guys because it is thick. Some said it looks like a snake that swolled a rat and the stomach is big there. Someone else said it looks like a swollen (I won't say)....
Anyway. I guess I will get it done next week from someone else..I love the shaft I am playing with but just wanted to have a matching shaft... Also shaft #1 weighs 3.6 oz and shaft # 2 weighs 4.3 oz
Sorry if I offended anyone. Didn't mean to. Just irritated over this...
 
Sorry for the numbers crunched together. On my copy of the post I have them serval inches apart. Why they went together after the post I don't know...Hope they are readable...
830......846......collar
804......834......2" back
755......800......5" back
675......700......7" back
623......643......10" back
575......593......12" back
544......557......15" back
525......535......18" back
 
Last edited:
NINEBALLART said:
.... Why they went together after the post I don't know.....
Click to expand...

I've noticed that before, I think maybe the software is too intelligent and removes extraneous spaces.
 
You must log in or register to reply here.
Back
Top