common courtesy

desi2960

desi2960

AzB Silver Member
Silver Member
As a builder i get a lot of, can you make me this cue, what will this cost, or what do you have in stock ready for delivery NOW.

i want to thank everyone for the interest in my cues, but when i take the time to figure out what i can do for you, and figure out a cost, then a time frame, then send you a message. i would like to hear from you to make sure you got and read the message.. if you are unhappy for any reason a simple, no thank you, would be nice.
 
desi2960 said:
As a builder i get a lot of, can you make me this cue, what will this cost, or what do you have in stock ready for delivery NOW.

i want to thank everyone for the interest in my cues, but when i take the time to figure out what i can do for you, and figure out a cost, then a time frame, then send you a message. i would like to hear from you to make sure you got and read the message.. if you are unhappy for any reason a simple, no thank you, would be nice.
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You obviously never sold cars. That is just the nature of business, most maybe 95% of all people you talk to are window shopping. If every person who said "Thank you I will be back" actually came back you would be a millionaire. Don't take it personal and don't think you have wasted your time. People something come back years later after the first contact.
 
desi2960 said:
As a builder i get a lot of, can you make me this cue, what will this cost, or what do you have in stock ready for delivery NOW.

i want to thank everyone for the interest in my cues, but when i take the time to figure out what i can do for you, and figure out a cost, then a time frame, then send you a message. i would like to hear from you to make sure you got and read the message.. if you are unhappy for any reason a simple, no thank you, would be nice.
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Sadly common courtesy is a rare commodity these days, not just in the Pool world :(
 
desi2960 said:
As a builder i get a lot of, can you make me this cue, what will this cost, or what do you have in stock ready for delivery NOW.

i want to thank everyone for the interest in my cues, but when i take the time to figure out what i can do for you, and figure out a cost, then a time frame, then send you a message. i would like to hear from you to make sure you got and read the message.. if you are unhappy for any reason a simple, no thank you, would be nice.
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Who are you?
 
Grantstew said:
Sadly common courtesy is a rare commodity these days, not just in the Pool world :(
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Rare maybe, it's more like an epidemic! A good friend called a local mechanic to level his Diamond last week. He is willing to pay travel time for the mechanic if necessary and whatever the cost are. Guess what no call back, nada nothing..
 
Quesports said:
Rare maybe, it's more like an epidemic! A good friend called a local mechanic to level his Diamond last week. He is willing to pay travel time for the mechanic if necessary and whatever the cost are. Guess what no call back, nada nothing..
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Good, the guy has as much as told you he is not someone to do business with. Your friend may have gotten lucky.
 
Same when dealing with people in insurance.

People are your best friend when they're picking your brain for quotes and information, but then they suddenly vanish once they got what they needed from you. This used to be a serious problem for me until I made some adjustments to how I dealt with people.

Try this, it works for me:

Jim Bob, thank you for contacting me. I'd be happy to go over options with you. This is how I do business...

[this is where you spell out the process to them]

Once we've gone over everything in detail, I'm going to ask you for one of two things: a Yes or a No. It's okay to say no...in fact, it's my second favorite answer. I just ask that you be as transparent with me as I am with you. If we can do business, that's great. If we can't, let me know, and I wish you the best.

By saying this to people at the beginning of our conversation, I've noticed that it takes the pressure off them to commit to a Yes. Most people will run and hide before they will simply tell you No. If you let them know that it's okay to say No, it usually makes them feel at ease and they'll be less likely to leave you hanging.

Best,
Mike
 
How do you word your replies to people? Quick short replies with nothing but the facts can often come off as cold and doesn't make people feel like they need to respond. If you put in something at the end such as:

"Thanks for contacting me, I appreciate your interest, if you want to move forward with one of my cues I'll look forward to working with you, if you decide this isn't the right option for you at this time please just let me know that as well and I wish you luck in your search for the right cue."

It may not work for everyone, but in my experience selling online (not cues necessarily, anything) adding something like that at the end leads to a dramatic increase in the number of replies regardless of whether they decide to purchase or not. Being very friendly and polite leads to them acting the same and asking for a reply will usually lead to one.

If you're already doing that and asking for the reply and people still aren't doing that...well, then people just suck.
 
how long does it take

to pm a simple ' no thank you ' in response to an answer to your question?

remember you got in touch with me, i spent tine trying to answer your question.


i am chuck starkey, i have made from scratch, blanks, or converted 426 cues. i build a players cue, meaning not a lot of fancy inlays, just high quality wood, and quality construction, and some very unique designs.
 
Tro said:
Same when dealing with people in insurance.

People are your best friend when they're picking your brain for quotes and information, but then they suddenly vanish once they got what they needed from you. This used to be a serious problem for me until I made some adjustments to how I dealt with people.

Try this, it works for me:

Jim Bob, thank you for contacting me. I'd be happy to go over options with you. This is how I do business...

[this is where you spell out the process to them]

Once we've gone over everything in detail, I'm going to ask you for one of two things: a Yes or a No. It's okay to say no...in fact, it's my second favorite answer. I just ask that you be as transparent with me as I am with you. If we can do business, that's great. If we can't, let me know, and I wish you the best.

By saying this to people at the beginning of our conversation, I've noticed that it takes the pressure off them to commit to a Yes. Most people will run and hide before they will simply tell you No. If you let them know that it's okay to say No, it usually makes them feel at ease and they'll be less likely to leave you hanging.

Best,
Mike
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Excellent as well as honest. In fact it make you more appealing to do business with. At the end of the day if the customer was at all serious in the first place you would be at the top of their list of who they will pick to do business with. It is unrealistic to think they will not shop around but all things being equal, honestly and trust always win out. You could even not be the cheapest and still get the business.
 
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ICue71 said:
Who are you?
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He is ... Mr. Chuck Starkey, a well respected member of these forums
and a talented CueMaker who specializes in Wood Pin Cues.
Do a Search in the W/FS forum to view cues he currently has for sale
and cues which are already sold to Very Happy Customers.
His "no questions asked" return policy is the best I've ever seen offered.
I currently own and have owned several other of his handcrafted cues.
 
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