Difficult Customers

jsaxman

jsaxman

It's all about ass!
Silver Member
I have some regular customers that I know from league pool, local
tournaments, & just go to the same pool room.
Some of them are arrogant or agitators or know it all or just a pain
in the backside!!

I just grind my teeth & try my best to deal with them.


How do you deal with the difficult customer?????

any input?

later,
sax
 
jsaxman said:
I have some regular customers that I know from league pool, local
tournaments, & just go to the same pool room.
Some of them are arrogant or agitators or know it all or just a pain
in the backside!!

I just grind my teeth & try my best to deal with them.


How do you deal with the difficult customer?????

any input?

later,
sax
Click to expand...

Just remind yourself that his money is green and will pay a portion of your gas bill. I always add a "Jerkoff" tax to those with special needs, lol. Thos who know me know I'm not a bad guy but one to the point, so I would suggest telling him with a smile "tell me what you need and I will tell you how long and how much, ok?" Good luck either way.
 
Every time they ask you for something just quote them a very long wait time. If they only have 1 shaft they usually find someone else all on their own.
 
Voodoo Daddy said:
Just remind yourself that his money is green and will pay a portion of your gas bill. I always add a "Jerkoff" tax to those with special needs, lol. Thos who know me know I'm not a bad guy but one to the point, so I would suggest telling him with a smile "tell me what you need and I will tell you how long and how much, ok?" Good luck either way.
Click to expand...
I would do the same. :D
 
The customer is always right. All existing transactions are consumated to the customers satisfaction.

If they become too great a pain in the azz I explain what changes are required to continue doing business. If an accord can't be reached we stop doing business.
 
JoeyInCali said:
I send them to the next guy in town. lol
Click to expand...
LOL! This sounds familiar! LOL A cuemaker friend of mine had a customer that just returned to the Philippines, for a vacation, after doing his medical residency in Maryland. He was one knowledgeable puppy after visiting quite a few cueshops in the United States. Anyway, he had his own idea and machinery requirement for the kind of repair he needed so he demanded such procedure. My friend, having his own system, got a little upset and respectfully declined but directed the customer towards my direction.

The customer got here and told me what he wanted done btu before he got through relating his experience on how it should be done, I already got it done. LOL! Most of these picky customers just need to see how proficient a cuemaker is with his system yet get his desired result.

Thank goodness that you were here too Joey, his attention was divided. He came back last week to order a $500 shaft.:-)
 
Last edited:
easiest way to handle really difficult customers

I found out a long time ago that ten percent of my customers take up ninety percent of my time. When I have one that is really not worth the aggravation I always extend them a little credit . . . . .

Hu
 
jsaxman said:
I have some regular customers that I know from league pool, local
tournaments, & just go to the same pool room.
Some of them are arrogant or agitators or know it all or just a pain
in the backside!!

I just grind my teeth & try my best to deal with them.


How do you deal with the difficult customer?????

any input?

later,
sax
Click to expand...

First decide if you want to keep them as customers or not.
This may sound like stating the obvious, but you didn't really say.

you already have some good tips on how to go either direction

I'll just add on some advice I got from a good friend who did very well
in the car biz:
always make sure you make more money on these customers so as to
make the extra time and agrivation worth it

that may be easier said than done, tho.

Dale
 
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