I understand.
But that was my impression based on my reading this and having owned dozens of Szamboti's and knowing Barry fairly well. I don't think Gus or Barry would approve of this "airing of dirty laundry" and maybe (just maybe) the OP shouldn't have a Szamboti anyway if this is how he is going to react to problems.
Gus would have said, "the finish won't make that cue play any better, now go hit some balls kid....".
Hey man while you are channeling Gus, would you ask him to slam together an 8 pointer for me?
Chris deserves to have a Gus because he shelled out big bucks. That's what it takes to get a Gus in today's market, there is no playing or character test. Some say (regardless of what you feel Gus's opinion might or might not have been) that when you pay $8500 for a cue represented by the seller as refinished by Barry that that is what you should get. And you have to know that the refinish is not about playability and my guess is the Gus you want to talk through you would know that too, but I'll leave quoting him on it to you.
Kevin