Hear, hear!
End of DAZN finally?
- Thread starter kling&allen
- Start date
Who woulda thunk: DAZN let me cancel my subscription, with 10 months to go, for a $20 fee. That will save me $80 of the $100 I was locked in to spend after resigning a one-year plan in November.
Credit to DAZN, I guess.
Took a little effort. As I said, I was planning to file a complaint with the Better Business Bureau. That did the trick. Right after I filed a complaint, the BBB sent a notice to DAZN and DAZN responded within hours!
As a result, I just signed a one-year subscription with WNT.TV.
If you want to know all the gory details (not necessary), read on.
***
It wasn't easy. I first messaged DAZN directly.
Hello,
I re-upped for a one-year subscription in November assuming DAZN would be carrying Matchroom pool for another year.
Instead, Matchroom ended pool coverage with DAZN in December and I will no longer be able to see pool on DAZN in 2025.
I think DAZN should cancel my annual subscription. I am paying for services no longer available to me.
If you look at my past usage of DAZN, all I watched was pool. I do not watch other events on DAZN.
Thank you,
Jbart (my AZB nickname)
***
Hello Jeffry.
I hope you are doing well. Thank you for contacting DAZN Customer Service.
I completely understand your concern regarding the Matchroom pool that you are unable to watch and want to cancel your subscription with DAZN. We apologize for the inconvenience caused.
Upon checking your account registered with the jbart65@gmail.com email address, I could see that the cancellation request has been submitted, which has disabled the auto-renewal option. With the existing Monthly Saver installment plan, you will continue to be billed for the duration of your 12-month contract, and the subscription will expire on 12-11-2025, after which you won’t be charged for the subscription.
The full Terms and Conditions for cancellations can be found here: https://www.dazn.com/help/articles/terms-global-english
Thank you for contacting DAZN customer support. If you have any further questions or concerns, please feel free to contact us again at any time. Alternatively, visit our help and FAQ pages at https://www.dazn.com/en-US/help. Have a nice day!
Kind Regards,
Varsha DAZN CS Team.
***
DAZN
Thank you for your response, Varsha.
You should not be charging customers for a service you no longer provide, but it’s what I expected.
I am going to file a complaint with the Better Business Bureau and make my displeasure known on several websites.
Jbart65
***
Hello Jeffry,
Thank you for your follow-up message.
I understand your frustration, and I truly apologize for the inconvenience caused by this situation. While I’m unable to offer a change to the existing contract terms, I do want to reassure you that your auto-renewal has been successfully disabled and you won’t be charged beyond the current subscription period, which expires on 12-11-2025. We do appreciate your feedback, and we will certainly take it into account as we continue to improve our services.
If you have any further questions or would like assistance with anything else, please don’t hesitate to reach out.
Thank you for your understanding.
Kind regards,
Anil Reddy.
DAZN CS Team
***
After I complained to BBB, I got this response:
Hello Jeffry,
Thank you for contacting DAZN Customer Service.
We apologize for any inconvenience you’ve experienced with your account. We’re committed to resolving this promptly.
We completely understand your concern and would like to inform you that your subscription is 12-month contract. In order to terminate the contract, you need to pay 20 USD on 01-12-2025 to terminate subscription. Please let us know your confirmation.
Looking forward to your response and, if you have any other issues or doubts, in the meantime, we are always here to help!
Kind Regards,
Mayur– DAZN Team
Credit to DAZN, I guess.
Took a little effort. As I said, I was planning to file a complaint with the Better Business Bureau. That did the trick. Right after I filed a complaint, the BBB sent a notice to DAZN and DAZN responded within hours!
As a result, I just signed a one-year subscription with WNT.TV.
If you want to know all the gory details (not necessary), read on.
***
It wasn't easy. I first messaged DAZN directly.
Hello,
I re-upped for a one-year subscription in November assuming DAZN would be carrying Matchroom pool for another year.
Instead, Matchroom ended pool coverage with DAZN in December and I will no longer be able to see pool on DAZN in 2025.
I think DAZN should cancel my annual subscription. I am paying for services no longer available to me.
If you look at my past usage of DAZN, all I watched was pool. I do not watch other events on DAZN.
Thank you,
Jbart (my AZB nickname)
***
Hello Jeffry.
I hope you are doing well. Thank you for contacting DAZN Customer Service.
I completely understand your concern regarding the Matchroom pool that you are unable to watch and want to cancel your subscription with DAZN. We apologize for the inconvenience caused.
Upon checking your account registered with the jbart65@gmail.com email address, I could see that the cancellation request has been submitted, which has disabled the auto-renewal option. With the existing Monthly Saver installment plan, you will continue to be billed for the duration of your 12-month contract, and the subscription will expire on 12-11-2025, after which you won’t be charged for the subscription.
The full Terms and Conditions for cancellations can be found here: https://www.dazn.com/help/articles/terms-global-english
Thank you for contacting DAZN customer support. If you have any further questions or concerns, please feel free to contact us again at any time. Alternatively, visit our help and FAQ pages at https://www.dazn.com/en-US/help. Have a nice day!
Kind Regards,
Varsha DAZN CS Team.
***
DAZN
Thank you for your response, Varsha.
You should not be charging customers for a service you no longer provide, but it’s what I expected.
I am going to file a complaint with the Better Business Bureau and make my displeasure known on several websites.
Jbart65
***
Hello Jeffry,
Thank you for your follow-up message.
I understand your frustration, and I truly apologize for the inconvenience caused by this situation. While I’m unable to offer a change to the existing contract terms, I do want to reassure you that your auto-renewal has been successfully disabled and you won’t be charged beyond the current subscription period, which expires on 12-11-2025. We do appreciate your feedback, and we will certainly take it into account as we continue to improve our services.
If you have any further questions or would like assistance with anything else, please don’t hesitate to reach out.
Thank you for your understanding.
Kind regards,
Anil Reddy.
DAZN CS Team
***
After I complained to BBB, I got this response:
Hello Jeffry,
Thank you for contacting DAZN Customer Service.
We apologize for any inconvenience you’ve experienced with your account. We’re committed to resolving this promptly.
We completely understand your concern and would like to inform you that your subscription is 12-month contract. In order to terminate the contract, you need to pay 20 USD on 01-12-2025 to terminate subscription. Please let us know your confirmation.
Looking forward to your response and, if you have any other issues or doubts, in the meantime, we are always here to help!
Kind Regards,
Mayur– DAZN Team
Are you annual retentive?
Not at all
That look like the same map of countries that don't use the metric system