So after lurking this forum far too often over the past few months, I've seen quite a few threads regarding transactions where both parties weren't content, for one reason or another. Unfortunately, often times these cases escalate quickly into accusatory threads. The problem here is that regardless of the final outcome and possible resolution, someones reputation is likely affected in many peoples subconscious by threads like this.
For a simple example. I could start a thread titled "SMORGASS BORED RIPPED ME OFF FOR $2,000!!!!!!" (Sorry Doug, first SN I thought of). And while this is an extreme case since smorg is a well known poster, many people would remember that in the back of their head and it may well affect doug's future transactions here. Even more so if the person does not yet have a reputation here.
My suggestion for improvement would be to take notes from a system like paypal. If you submit a dispute, it sits in mediation for a set amount of time during which hopefully the parties can resolve it independently. If not, then appropriate action is taken.
In terms of having it work here, I could see a system something like the following:
The details are yet to be worked out as this is just a quick thought, but I think it could be a helpful tool for everyone here.
Thoughts? Is anyone even reading this?
For a simple example. I could start a thread titled "SMORGASS BORED RIPPED ME OFF FOR $2,000!!!!!!" (Sorry Doug, first SN I thought of). And while this is an extreme case since smorg is a well known poster, many people would remember that in the back of their head and it may well affect doug's future transactions here. Even more so if the person does not yet have a reputation here.
My suggestion for improvement would be to take notes from a system like paypal. If you submit a dispute, it sits in mediation for a set amount of time during which hopefully the parties can resolve it independently. If not, then appropriate action is taken.
In terms of having it work here, I could see a system something like the following:
- Either party is unhappy with the transaction for any reason, they report it to a moderator (either through an automated reporting process, or manually if necessary)
- The moderator then contacts the other party to notify them a formal dispute has been filed, and that they should attempt to resolve it in a set amount of time (3 days, 7 days, whatever)
- After this time if the dispute is not resolved, action is taken. Either by the moderator, the offended party, or both.
The details are yet to be worked out as this is just a quick thought, but I think it could be a helpful tool for everyone here.
Thoughts? Is anyone even reading this?
