I just woke up, I'm in Winslow, AZ on my way back to Vegas. I looked at AZ and I'm thinking...I woke up to this shit...LOL
Ron, are you sure this company isn't "PoolTablesDirect"....lmao. I went through this one time a while back. Table made in China. I got a call to set the table up for $350.00 so I though what the heck, not busy today. Drove 35 miles down to Puyallup, WA. to meet the table at the guys house. First thing I noticed, was the stairs down into the basement, there was no mention of stairs!!!!!!! Second, the home owner would not help, because he PAID for delivery and set up, and didn't feel he should have to help...ok, fine...I packed everything down stairs myself. Then when assembling the table, I found that the table had one cracked leg, I informed the home owner. He called the company and they said they'd send him a new leg...ok! Well, then I went ahead and assembled the table, knowing I could change out the leg later on. While assembling the table, I discovered the side panels of the table did not fit the slate screw holes, as in...the end slate screw holes went into AIR! The side slate screw holes went into about a 1/4" of the outside edge of the side panels...made of MDF! So, I had to drill new slate holes...inside the playing surface...next to the other slate screw holes!!! So, after setting up the frame and slate, leveled out the 1/2" sag in the frame, filled in ALL the slate screw holes in the playing surface...got ready to install the bed cloth...this was an 8ft table...the bed cloth that came with the table was for a 7ft!!!!!!!!!!! It's Saturday!!! I had already recovered the rails in the camel cloth provided, so not knowing what else to do, I called up my brother to see if he'd trade me an 8ft rip of camel cloth for this 7ft rip...he said OK, no big deal. So, drove 45 miles to his store and back...now I'm into this table another 90 miles, and another day!!!! Finished the table on Sunday, home owner was happy, so I was happy. Tried calling the company on Monday...couldn't get a hold of anyone. Tuesday the home owner calls me to tell me that the replacement leg has arrived, so...ok, I drive 70 miles round trip just to exchange the split leg. Called the company again...nothing. Wednesday the company called me, to tell me my check for $350.00 would be mailed out...I said hold on, wait a minute...what about this, and what about that...I want paid for all the extra BS that I had to go through in order for them to have a happy customer...as I feel that it would only be fair! Their reply was...we ONLY pay $350.00 and that's it! I asked them...so in other words...you don't pay ANYTHING for your FU*# UPS????????? They said they were not aware of any problems and that they were not going to bill the customer any additional costs related to the install!!!
I said, ok...send me my check, take me off your list...and if you ever mention my name again as an authorized installer again...I'd sue them for faults representation without my approval.
Never again will I accept a blind install for a set price, and no compensation for screw ups. So...to me, $350.00 is a good starting point, meaning I'm starting to listen...I'm just not moving yet!!! Before I do anything...I want ALL the details of the install...then I'll tell YOU what the end price will be...YOU are not going to tell me what I'm going to charge...unless...YOU are at the other end of the slate packing it in!!!
So, now...what were we talking about again????????...LMAO
Glen