Hill Hill match in the 9 ball finals and BCN's lights go out "AGAIN". Got this from them this morning from the, Blown Coverage Network.
Dear BCn Subscriber:
Words cannot express the anger and frustration we are feeling at this time. We deeply regret the technical issue that caused the live feed to disconnect. Unfortunately, these words will unlikely change your opinion of BCn, and that is the most disturbing issue.
However, we want to make it very clear, that was not our fault. Wayport, the hotel ISP, dropped the service exactly at midnight eastern time, just as they have each and every night this week at 1:00 AM ET. We repeatedly called their technical support staff and we were assured that the problem was fixed. Unfortunately for you, it was not fixed.
We monitored our system very carefully all day today with absolutely no issues. Our encoder was streaming better than any point this week. Our bandwidth was good. Our system was even streaming after midnight with a good connection and without any indication of a problem, then the emails starting coming in. We even replied to some of those emails that all was fine. And on our end, all was fine.
This error falls 100% on Wayport, who admitted to us in a technical assistance call at 12:10 AM ET that they terminated the service.
This issue was addressed with Wayport’s network operations center in a teleconference this morning, where they revealed their system and settings had not been set properly for this live broadcast for the entire week. It was also brought to our attention that Wayport has a universal setting that resets all Internet connections at 1:00 AM ET every day. When this happens, all connections are lost and all users must be re-established before connectivity is allowed. This is why we have lost connection every night at approximately 1:00 AM. Why the system kicked everyone out at midnight this time is a mystery. And now there are no management personal available with Wayport to answer our questions and address this issue.
Although this may not ease your frustration, it helps us to know that our encoding and processing system does not have the issues we were led to believe.
Once again we apologize for the inconvenience. To help ease the burden we will send every subscriber a FREE DVD of the final match, as soon as possible.
Sincerely,
BCn
Dear BCn Subscriber:
Words cannot express the anger and frustration we are feeling at this time. We deeply regret the technical issue that caused the live feed to disconnect. Unfortunately, these words will unlikely change your opinion of BCn, and that is the most disturbing issue.
However, we want to make it very clear, that was not our fault. Wayport, the hotel ISP, dropped the service exactly at midnight eastern time, just as they have each and every night this week at 1:00 AM ET. We repeatedly called their technical support staff and we were assured that the problem was fixed. Unfortunately for you, it was not fixed.
We monitored our system very carefully all day today with absolutely no issues. Our encoder was streaming better than any point this week. Our bandwidth was good. Our system was even streaming after midnight with a good connection and without any indication of a problem, then the emails starting coming in. We even replied to some of those emails that all was fine. And on our end, all was fine.
This error falls 100% on Wayport, who admitted to us in a technical assistance call at 12:10 AM ET that they terminated the service.
This issue was addressed with Wayport’s network operations center in a teleconference this morning, where they revealed their system and settings had not been set properly for this live broadcast for the entire week. It was also brought to our attention that Wayport has a universal setting that resets all Internet connections at 1:00 AM ET every day. When this happens, all connections are lost and all users must be re-established before connectivity is allowed. This is why we have lost connection every night at approximately 1:00 AM. Why the system kicked everyone out at midnight this time is a mystery. And now there are no management personal available with Wayport to answer our questions and address this issue.
Although this may not ease your frustration, it helps us to know that our encoding and processing system does not have the issues we were led to believe.
Once again we apologize for the inconvenience. To help ease the burden we will send every subscriber a FREE DVD of the final match, as soon as possible.
Sincerely,
BCn
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