People are afraid to say anything in fear of not getting their cues back, new cues, new shafts, etc. Even though that's not the way Dennis does things. Hell, one of the last guys to get his cue back told Dennis exactly how he felt and Dennis still finished the cue and sent it to him.
I have more cues there being worked on than probably anybody else on the planet and for quite a while but I have no doubt they will be finished eventually.
I don't even have a S in my possession currently lol but I do understand the frustration and so does Dennis.
He knows he should have better time management and truly feels bad about these situations(I know, if he really felt bad he would get the work done) but a little bit at a time is all he can fix.
I have no idea why he won't respond, I hope it isn't because him or his wife are sick, I just don't know.
Imo he needs to stop taking in repairs.
That includes the people who line up to the building daily to get tips done.
Those peeps burn thousands of hours yearly.
Worse, they walk around the shop freely.
Any of his cues get bent screw? Too bad. Your fault. Get it fixed somewhere.
No more shaft orders. Too bad. Each cue has two. Owner sells the cue but keeps one shaft and you bought it? Too bad. Your fault.
Refinish? Forget it. Send it to proficient.
Then, he can concentrate in making cues.
While at it, sell the tips to amazon.