How long does it take to get accustats orders?

alstl

AzB Silver Member
Silver Member
According to paypal, my payment was completed on May 9 but I still don't have my videos. Does it normally take then this long? The reason I ask is because my mail service is possibly the worst in the country.
 
alstl said:
According to paypal, my payment was completed on May 9 but I still don't have my videos. Does it normally take then this long? The reason I ask is because my mail service is possibly the worst in the country.

I think average is about 7-10 days. That said, I applaud you, sir, for not whining about how expensive the DVDs are, and for just "manning up" and realizing that you have to pay to have access to quality videos of pool matches.

It's nice to see someone besides me actually paying Pat for his product, instead of just stealing it online. :D :D :D

Russ

P.S. (Just be glad yer not where I am.. It sometimes takes 3-4 WEEKS to get mail from the states.. Ocassionally, some personal mail has taken 6 weeks.)
 
just call Pat and ask

alstl said:
According to paypal, my payment was completed on May 9 but I still don't have my videos. Does it normally take then this long? The reason I ask is because my mail service is possibly the worst in the country.

You can call Pat at his toll-free 800 number and ask when they were shipped and he might even be able to track it for you, as he did once when I called him regarding my order....Pat and all the Accu-Stats employees have always been very good about customer relations and satisfaction....always been nothing but nice and a joy to do business with.......
 
Russ Chewning said:
I think average is about 7-10 days. That said, I applaud you, sir, for not whining about how expensive the DVDs are, and for just "manning up" and realizing that you have to pay to have access to quality videos of pool matches.

It's nice to see someone besides me actually paying Pat for his product, instead of just stealing it online. :D :D :D

Russ

P.S. (Just be glad yer not where I am.. It sometimes takes 3-4 WEEKS to get mail from the states.. Ocassionally, some personal mail has taken 6 weeks.)

Mail call was a morale booster when I was in the military. Good luck to you.
 
wahcheck said:
You can call Pat at his toll-free 800 number and ask when they were shipped and he might even be able to track it for you, as he did once when I called him regarding my order....Pat and all the Accu-Stats employees have always been very good about customer relations and satisfaction....always been nothing but nice and a joy to do business with.......

Thanks, I'll give it another day or two. The problem is that my neighbors get my mail sometimes but if it's normal for it to take a week I'll wait.
 
I agree that you should call Pat. In the future I'd just call him directly to buy items that you find online or in the mailing specials. That way you know your item will make it to you. I've always gotten my videos in less than a week.
 
alstl said:
Mail call was a morale booster when I was in the military. Good luck to you.

Just to clarify (to shut up the rabid anti-Bushites who attack me every time someone mistakenly thinks I am in the military).. I am a contractor over here, not in the military. I did 9 years in the Army, though..

Russ
 
Hi Alstl,

I would give PAt a call. I ordered one on Monday, and it arrived Wednesday. I was actually shocked as to how fast it got here. I did use a debit card, and not paypal though.
 
TR_Frank said:
I agree that you should call Pat. In the future I'd just call him directly to buy items that you find online or in the mailing specials. That way you know your item will make it to you. I've always gotten my videos in less than a week.

Yes, you should absolutely follow this advice. I have ordered items this way from Pat at least ten times and I think the longest wait ever was 5 to 6 days....
 
Russ Chewning said:
I think average is about 7-10 days. That said, I applaud you, sir, for not whining about how expensive the DVDs are, and for just "manning up" and realizing that you have to pay to have access to quality videos of pool matches.

It's nice to see someone besides me actually paying Pat for his product, instead of just stealing it online. :D :D :D

Russ

P.S. (Just be glad yer not where I am.. It sometimes takes 3-4 WEEKS to get mail from the states.. Ocassionally, some personal mail has taken 6 weeks.)


i bought last years 9 ball us open and it took about 4 maybe 5 days to get the order. i buy from them whenever i have spare cash (what's an ira i have accu stats) accustats has always treated me right shipping unusually fast.
 
wow I feel lucky, as my videos pretty much always arrive in 4 days. I don't even know where they're based, but it must be east coast.
 
alstl said:
According to paypal, my payment was completed on May 9 but I still don't have my videos. Does it normally take then this long? The reason I ask is because my mail service is possibly the worst in the country.

I have always gotten them in 2-4 business days, in CA and CO.

...and there is no way to steal accu-stats videos online, unless someone puts them up on a p2p server. There are only short clips on youtube which do nothing but make you want to buy the whole match so you CAN watch it.
 
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I ordered ten dvd's last friday night, and got them yesterday -- that would be four business days later. They were shipped by UPS ground.

btw, Accustats is in New Jersey.

I took advantage of their first DVD sale! I can't list everything they offered in the sale, but it included a couple of previous year's DCC tournaments and one major three cushion event -- maybe a prior US Open as well. I stocked up a little :)
 
great to deal with

I always call Accu-stats directly and I always get my order in 2-4 days. This may be because I live in PA and they are in NJ. I have ordered just about every DVD they have put out so far and must say that the customer support is exceptional.

There were a couple of cases where they sent the wrong item. When I called about it, they said I could keep the mistake item and they sent me the correct one which I would get with the same quickness. I just made an order a couple of weeks ago and they gave me the 50% discount from thier sale even though I did not mention or know about it.

BTW - I talked to Pat when I placed my last order and it appears that they will be doing some matches at the BCA US Open matches. He said they will try to cover some of each division which means that they'll be covering 14.1 for the first time since 2000!!!
 
I got the videos yesterday from accustats, Efren '07 Derby City one pocket vs Parica, Bustamante and Joyner. I enjoyed them both. Jay Helfert was one of the commentators on the first video. Well worth the wait.
 
The finals vs. miller were also really amazing, as long as you can find some interest in very one-sided matches. I love watching efren, he can turn any open ball into an 8-and-out.
 
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