ldcues said:
Hello Chris,
Okay, I have given the phone numbers to my father. (the owner of the cue) He is going to call Runde and Clark and the person the cue was purchased from, via conference call. Then, Bill Loucks (the buyer of the cue) will be informed of the outcome. Although my job as a professional nothing (which happens to pay very well) will hinder me from posting during the week, if I hear anything interesting I'll try to post next Friday night.
This posting stuff kind of gives the trash talking hotheads, who most likely can't really get there, a chance to utter defamatory statements and slander peoples' names as they see fit. And thereby voicing their opinions without any repercussion. I'm sure this one will get it's share. Gentleman, take an example from Mr. F. Agnir, he doesn't jump to conclusions he gathers facts, makes a point and doesn't wander aimlessly placing blame left and right.
Although I have written it a few times, I'm still not sure anybody is aware this was not my cue. I will argue to the end on my fathers' behalf, but the final decision is his. He told me not to write anything on here from the beginning, but the guy started in on my private parts. Even somebody that couldn't get there would have jumped on that! Furthermore, Chris did not buy this cue, Bill Loucks did. Apparently, he will argue until the end as well. (I have the funniest feeling he does much arguing on this forum) But, it comes down to the final outcome being decided by them, regardless of outside opinion.
By the way Chris, the Eddie Laube we originnally bought from you way back when, by way of eBay auction. In your description you said it was pictured in the "Billiard Encyclopedia". Well, you were wrong! That's not it. Was that a mistake? Because I know people make mistakes. Did you know those two cues were not the same? And just to prove what I have been saying about what our business ethics were when we were in the business, "Did we ever cry to the masses about you lying on purpose?" Did we tell everybody you were a scam artist? No, we looked at your feedback and we figured you made a mistake. Now, if you don't want to comment on this, that's fine. But if you try to say it is not true, don't think just because it took place two and a half years ago we don't have the proof. Dick Abbott is not the only person that saves everything, Leonard Wale does too.
Jack Justis still makes the best case in the world!
Regards,
David Wale
David,
All I wanted was a reasonable conclusion to this event. My friend Bill is a great guy. I am hoping that the name calling and insults on both sides of the board can now end.
You and me, Leonard and Bill are all a lot more alike than we may care to think. We are all family men, pool cue and memorabilia collectors, players, and enthusiasts, and we all have a sense of pride in ourselves and what we do. You have friends I respect who have said nice things about you and your family.
Idcues didn't get to 200 positive feedbacks for nothing. You worked hard and did well to get there. You were honest, careful, and accurate. Well, I didn't get to 239 100% positive feedback rating for nothing either.
tateUTS
I've sold a lot of cues as well and always offered a 100% guaranteed return policy, no questions asked. Believe it or not, I've only had 2 cues returned. Sure, it's a pain in the ass and disappointing, but it comes with the territory. I've also offered and paid for, repairs on two cues buyers wished to keep - both forearm refinishes because of a smudge or scratch. $125 bucks, big deal. I've bought a few stinkers too like all of us and it is part of the learning curve.
I've always believed in excellent customer service. That was my training early in my business career. If you look at my feedback where I was the seller, you will see many people truly pleased with their cue and the service. From a limited education and humble beginnings in life, I've built my own business (another industry). I just like seeing people get really excited about things, and if they're not I try really hard to make it right. The reward to me has been extremely loyal customers for my whole career. It's hard to compete with someone when their customers are 100% loyal.
No matter what, I refuse to mistrust people. I've found that most people are incredibly honest. One of the people I admire in this regard is Bill Loucks . His honesty is brutal. He sold a couple of cues he didn't like and had nearly bad mouthed them in the ad (and somehow got more money for the cues than I would have ever believed). I observe Bill and learn from him. He takes his lumps, but money cannot buy the respect I have for him.
If I made a mistake on the Laube ad, I apologize. It certainly is within my capabilities to make a mistake. I will offer to take the cue back from you or the current owner for a full refund, no questions asked, plus 15% annually on the amount you paid. I will cover all shipping and insurance costs.
In any case, I am confident this will come to a reasonable conclusion. Please thank your father for me for making the effort.
Best wishes,
Chris
How many will you be bringing down?
