Insidepool: Thanks for the stream. But won't buy day 2 & 3...

Has Inside pool emailed you guys yet or posted anything as to what happened or how they can make it up?
 
Nothing

Has Inside pool emailed you guys yet or posted anything as to what happened or how they can make it up?
I sent 2 emails and several PM's. Only reply I got was after one hour a PM that said "try it now".
I tried 3 different browsers and alternated copy pasted and typing manually for an hour and a half.

After an hour and a half the log in worked. I was not doing anything wrong on my end. Not thrilled.
 
I managed to log in about 8:05 EST and got to watch the whole match after about a half-hour of trying. I was a bit worried that I might not be able to since so many people on the chat were having a hard time logging in. I purchased the one-day pass to give it a try, but probably won't subject myself to the hassle of another "log-in fail" session.

On the plus-side, it was a good match...for Earl. I think I saw Efren stroke the cue twice in the first five games - on his breaks.

Same with me, it worked for me just before the match started
 
Hardly the first time ustream has hard problems with PPV. Invicta Fighting Championships crashed the paywall during their first online PPV. Thankfully, mine worked, but it ended up with Invicta removing the paywall and refunding everyone.

Here's a little inside info for all of you...

1st - I'm guessing that this problem will work itself out by today. This is a 3rd party issue with the PPV Provider outside of Ustream and Inside Pool.

2nd - The PPV Provider is NOT Ustream. I happen to know which company they are using for this PPV service, but I'm not at liberty to divulge this as it is not my place to do so.

- I used the same provider during "The Decider" event in Montana last year.
- The way it played out is, that the first day of the event was dismal, but they worked themselves out the next day, although I still had to provide about $200 in refunds a week later.
- I was not happy with several problems that evidently are repeating themselves during this Efren/Earl Event.
- I have switched to a new provider 'AudioVideo Web', which I'm going to use for my POV 2 event coming up, because of these exact problems.

AudioVIdeo Web is the same company used by Accu-Stats, TAR and soon to be, Myself and BigTruck. Basically, we are ALL migrating to AudioVideo Web, as I'm sure Inside Pool will follow thereafter if they decide to do anymore PPV.

DO NOT BLAME Inside Pool or the Pay Per View infrastructure. Simply understand that there are different companies that can provide these services, yet are not fully suited to the way in which billiard streamers would like to service its customers.

From my research, I've found that AudioVideo Web is the closest we can come to a seamless vision of the PPV model for Pool.

By the way... It wasn't a matter of cost either... Audio Video Web actually works out to be less expensive than the service being used by Inside Pool.

As I said - Crossing fingers... These issues should be worked out today, so that this historic match can still take place in your living rooms.
 
Thanks for that Daniel. Didn't know it wasn't Ustream (didn't order this event, saving the cash for POV2)
 
2nd - The PPV Provider is NOT Ustream. I happen to know which company they are using for this PPV service, but I'm not at liberty to divulge this as it is not my place to do so.

- I used the same provider during "The Decider" event in Montana last year.
- The way it played out is, that the first day of the event was dismal, but they worked themselves out the next day, although I still had to provide about $200 in refunds a week later.

I don't get your mindset at all. If a 3rd party stream company does a terrible job,
and we know it's not a fluke, we know that they CONSISTENTLY do a terrible job,
then name them!

It helps absolutely nobody to keep it a secret. Except the company that sucks at their job.

InsidePool certainly should have no reason to be offended.
In fact it should make them grateful that you give everyone the name of the REAL bad guy,
and take some of the heat off InsidePool.

If a company provides bad service, you are actually screwing future customers
by not calling them out and warning people. If you had posted a fair review of this stream provider,
maybe InsidePool would have chosen someone else like AVweb.
 
I don't believe Inside Pool was negligent in their decisions or efforts. At some level, I truly feel bad for them. I saw them in chat working their butts off trying their best to address the major problems - and they're probably stressed as hell.

That said, I hope they find a way to jerk a knot in their PPV provider's ass so customers like me can watch ONE decent night's play for what we paid for. Although I'm not sure there's anything left on the table since Earl already cinched the best 2 out of 3.

I hope Inside Pool becomes stronger, not weaker, from this.

(thanks for posting Daniel, that was classy. Seems that streamers work together better than ...)
 
I don't get your mindset at all. If a 3rd party stream company does a terrible job,
and we know it's not a fluke, we know that they CONSISTENTLY do a terrible job,
then name them!

It helps absolutely nobody to keep it a secret. Except the company that sucks at their job.

InsidePool certainly should have no reason to be offended.
In fact it should make them grateful that you give everyone the name of the REAL bad guy,
and take some of the heat off InsidePool.

If a company provides bad service, you are actually screwing future customers
by not calling them out and warning people. If you had posted a fair review of this stream provider,
maybe InsidePool would have chosen someone else like AVweb.

I have to agree with you, Cree. All the way. I said to give them another chance, because they came back and said that the problems were all straightened out. I really wanted to view the match tonight, because I have a bet. That Earl will sweep. What do you suggest??
 
I bought day 1 for $10, couldn't get in at all. I let them know (email to JRCalvin) that I didn't appreciate it, in a polite way. Much later that same evening, I was sent a new username and password. I got into the stream for the last three shots of the last game. BUT... the new credentials are good for the whole match gratis!! I watched last night and will again tonight. They made it right with me, hope they do the same with everybody else.
 
I understand some folks had problems logging on. I did too but got on in time for the start of the match. I thought the sound and image was fine, though I did get a little chop towards the end of the match, but nothing terrible. I think it bears mentioning that not everyone experienced problems, though I can't say what percentage did.

It should also be mentioned that the reason the start time of the match was delayed was to given folks more time to log on and/or fix woes accessing the stream.

Overall, I had a good experience. The match was exciting and the pool amazing.

Lou Figueroa

I had a little trouble but it was all fixed and JR and Alvin both responded in short order to help....Some really great pool...The way they were playing you would never know those were tough conditions on a 5 by 10:-)
 
I bought day 1 for $10, couldn't get in at all. I let them know (email to JRCalvin) that I didn't appreciate it, in a polite way. Much later that same evening, I was sent a new username and password. I got into the stream for the last three shots of the last game. BUT... the new credentials are good for the whole match gratis!! I watched last night and will again tonight. They made it right with me, hope they do the same with everybody else.

Nice to hear!! They took care of all my problems and I downloaded Firefox which turned out to be golden. The stream played perfect...I can't wait for tonight!!
 
I'd suggest... Inside Pool will not take this mess lightly. IF they can clean it up in their next stream or two - I hope us cusstomers will entrust them.

Live streaming is so new. Every venue is a different jigsaw puzzle. Software choices, baud rate, bandwidth being pulled 50 ways, unknown amount of subscribers. For 18 hour days and $5/hour net.
 
The best streams by far are the ones I have seen from Asia & Europe, I take it we are a good solid third world country now! Cannot wait to see where we are in 15 years...
 
- I used the same provider during "The Decider" event in Montana last year.

Ah, ha! That must be when I got this e-mail and password. I knew I saw it before, but figured I must have been an Inside Pool PPV I forgot about. I don't actually recall any IP PPVs being offered before, though. AFAIK everything I watched streamed by them in the past was free, so I was a bit confused.

BTW I agree it was classy of you to post this info and put in a good word for your competitor. Pool needs more guys like you and less like.... well, more like you.
 
Back
Top