Okay, I buy everything in bulk and its been a maybe a year since I placed an order with Atlas so I just wondering if this is now normal.
I'm helping a friend set up his repair shop and I placed an order for a little of everything for him. You know a foot of this and a foot of that, some ferrule stock some pins and inserts, a few taps etc....
So when the order arrives I look everything over and I notice that the linen tube is, how can I say this nicely, NOT what I had expected. I never buy a foot of anything, I always buy by the length so I didn't know what to expect.
Last time I check a foot was 12" not 11" and certainly not 9.5"! Then there's the ID. of the DARK BROWN MAHOGANY LINEN TUBE .625" x .906" x 1 ft. Lets just say it's not .625! Well it is .625 but I had to cut off a 2" piece where the ID. tapered up to .855. It was obvious the the piece sent was the beginning of the length and that the linen that was rolled into the tube wasn't all there.
Then there's the Butt size, again a 1 foot length that was cut at about a 60? angel on one side and arrived with a .500 chip on the other side, which once trimmed and faced wasted about an inch total.
The butt piece arrived 10.5", after it was trimmed up left a usable piece 9.5" and the joint piece arrived 9.5" and once cleaned up left a piece just under 7.5"!
Don't get me wrong the customer service I've received has been excellent, as have been the products. I have been ordering from Atlas for close to 15 years and will continue to do so, but this last order left me scratching my head.
I haven't contacted Atlas about this as my friend was VERY eager to get his supplies and didn't see this as a big enough deal to send things back and wait all over again. Quite frankly he didn't see why was as upset as I was.
So I ask, Is this normal or am I being to anal? Wait don't answer that I know I'm being to anal! But, is this normal?
Paul
I'm helping a friend set up his repair shop and I placed an order for a little of everything for him. You know a foot of this and a foot of that, some ferrule stock some pins and inserts, a few taps etc....
So when the order arrives I look everything over and I notice that the linen tube is, how can I say this nicely, NOT what I had expected. I never buy a foot of anything, I always buy by the length so I didn't know what to expect.
Last time I check a foot was 12" not 11" and certainly not 9.5"! Then there's the ID. of the DARK BROWN MAHOGANY LINEN TUBE .625" x .906" x 1 ft. Lets just say it's not .625! Well it is .625 but I had to cut off a 2" piece where the ID. tapered up to .855. It was obvious the the piece sent was the beginning of the length and that the linen that was rolled into the tube wasn't all there.
Then there's the Butt size, again a 1 foot length that was cut at about a 60? angel on one side and arrived with a .500 chip on the other side, which once trimmed and faced wasted about an inch total.
The butt piece arrived 10.5", after it was trimmed up left a usable piece 9.5" and the joint piece arrived 9.5" and once cleaned up left a piece just under 7.5"!
Don't get me wrong the customer service I've received has been excellent, as have been the products. I have been ordering from Atlas for close to 15 years and will continue to do so, but this last order left me scratching my head.
I haven't contacted Atlas about this as my friend was VERY eager to get his supplies and didn't see this as a big enough deal to send things back and wait all over again. Quite frankly he didn't see why was as upset as I was.
So I ask, Is this normal or am I being to anal? Wait don't answer that I know I'm being to anal! But, is this normal?
Paul
