Kevin Varney news....
- Thread starter Varney Cues
- Start date
Roadkill said:
DENNIS IS A GREAT GUY TO TALK TOO. IF HE IS SHORT WITH SOMEONE IT IS USUALLY BECAUSE HE IS BUSY. ALSO I'M SURE EVERYTIME HE ANSWERS THE PHONE IT'S ONE OF THESE STUPID AZZ CUE VENDORS BUSTING HIS BALLZ. I MEAN, I HAVE BEEN TO HIS SHOP AND IF ONE OF THOSE MORONS CATCHES HIM ANSWERING THE PHONE, THEY WILL TIE HIM UP FOR AN HOUR. HOW CAN HE GET SOMETHING DONE. I'M SURE PEOPLE STALK HIM. HOW MANY TIMES CAN HE ANSWER THE QUESTION...." HEY DENNIS, WHEN YOU GET AROUND TO START WORKING ON MY CUE, I WANT......." I'M SURE IT CAN GET QUITE ANNOYING...JS
Roadkill said:
hi roadkill . good to see you posting , i thought was a new member but noticed you joined on 07 . and keep speaking your mind and do not bother with the haters. anyway welcome and take care /
Well Glad to see Kevin checking in ...
At least we know he is live and well... And I hope things in his personal life start getting better for him... It seems like life goes through stages like that were all is good then alot of bad things hit you all at one time ... I've always been told bad things come in groups of three ... I hope the worst is over for Mr. Varney and things get better ... It seems he has started posting his cues in the cue gallery as promised... Tine will tell if he can make everyone happy with the workload he must be under....
I have cues in the works with Jeff Eason , Jimmy Lee , Doug Patrick , Joe Baker and Brent Hartman .... Dealing with all of these guys at once has been a pure pleasure... They seem to be doing great work and thier lines of communication are excellent ... I have formed freindships with several of them. Jimmy Lee is just awesome I don't know if there is a nicer guy on this forum. I have given all of them deposits on the cues they are making for me and I have no regrets... I hope when this all over everyone here can say the same thing.
At least we know he is live and well... And I hope things in his personal life start getting better for him... It seems like life goes through stages like that were all is good then alot of bad things hit you all at one time ... I've always been told bad things come in groups of three ... I hope the worst is over for Mr. Varney and things get better ... It seems he has started posting his cues in the cue gallery as promised... Tine will tell if he can make everyone happy with the workload he must be under....
I have cues in the works with Jeff Eason , Jimmy Lee , Doug Patrick , Joe Baker and Brent Hartman .... Dealing with all of these guys at once has been a pure pleasure... They seem to be doing great work and thier lines of communication are excellent ... I have formed freindships with several of them. Jimmy Lee is just awesome I don't know if there is a nicer guy on this forum. I have given all of them deposits on the cues they are making for me and I have no regrets... I hope when this all over everyone here can say the same thing.
regarding dennis - i dont have any cues at his shop and my cue wont be made by him for quite a while. yet i have no problems communicating with him. i've talked to him several times over email and he always responded within a few hours. he even answered some questions about certain things he did to make the searing twins. im not sure what happened between you and dennis but no one else seems to be having the same problems you have.
Roadkill said:
Dennis does the best he can, given how busy he is, and the hundreds of emails he receives on a constant basis...not to mention the phone calls. I have been told by him that I can contact him via phone anytime, if I like, but that he does not always hear the phone, as he is working. I have also been told that sometimes it takes him a while to respond to his emails, for the same reason...the guy is busy, busy, busy. I have an email out to him now, and I suspect that he will get to it when he can, and I am not stressing over it.
Lastly...since he does not ask for a deposit to get on his list, he actually owes no one, nothing. This gives him the freedom to build cues for whomever he wishes to build cues for...the key word being here: FREEDOM.
Lisa
The hijack appears to have been successful...
Does Dennis tell people he has shipped their cue then not do it an ignore their inquiries for two months, like apparently has happened to someone else? Does he talk down to his customers and act like they're nothing more than petulant children? Does he miss half a dozen or more promised and estimated dates per customer? Does he continue to accept more orders, promising 90 days or less, when he knows that meeting that deadline would be impossible? Does he insist on 100% upfront?
Even if he is hard to reach at times (I don't know; I've never tried) until he does the rest of those things he and Mr. Varney are completely different animals.
Congrats on the successful hijack, though.
Does Dennis tell people he has shipped their cue then not do it an ignore their inquiries for two months, like apparently has happened to someone else? Does he talk down to his customers and act like they're nothing more than petulant children? Does he miss half a dozen or more promised and estimated dates per customer? Does he continue to accept more orders, promising 90 days or less, when he knows that meeting that deadline would be impossible? Does he insist on 100% upfront?
Even if he is hard to reach at times (I don't know; I've never tried) until he does the rest of those things he and Mr. Varney are completely different animals.
Congrats on the successful hijack, though.
ribdoner said:
Nope. I haven't received a PM from KV in almost 5 weeks, despite making my stance very clear, both privately (at first) and in public (recently).
You'd think he would care enough about his customers to try to make them happy and discuss with them any problems that might arise, but he appears to be the type to just ignore issues and hope they go away. That can only work so long until they blow up in your face, as these threads are proving. Unfortunately, as his recent postings have suggested, he hasn't learned a thing and will keep plowing on with his same M.O., so I guess I should stop expecting responses and try other approaches.
I wonder how many people have heard responses since his recent return, and who has not? Of course, I also wonder how many people are really still reading these trainwreck threads, even KV customers...
edit: or, should I say, "customers"
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Rocket354 said:
You are not important even though you've paid your money. Not a good way to treat your customers IMO. He's too "busy" working on other cues to let you know your expected date.
If you want a refund you are a dog in his book.
If you ride his jock then you'll get your pm's answered I'm sure.
How did you pay? If it was Paypal or credit card do a damn chargeback or something. There is NO WAY I'd let my cuemaker slide like that unless he told me in advance it would take that long. Arent you one of the guys he promised 90 days to?
powerlineman80 said:
I paid by paypal. I'll look into seeing if it's not too late to file a claim. I guess I always assumed it was, but now I don't know why I thought that. I mean they have to have a time limit, I assume, or else people could just start requesting money from years ago just because. But I'll check it out.
He did promise me 90 days. I have the PM to prove it. Thankfully, my wait has been shorter than some people who've chimed in--I couldn't imagine sitting by quietly waiting for a year or more. My initial estimated date was early Feb, my initial promised date was early March.
My issue stems from the fact that I wanted a nice J/B cue in time for Nationals coming up in barely more than a week. KV knew this and even promised that I would have it in plenty of time to practice with it before nationals (again, I have the PM to prove this). I don't consider a week to be plenty of time to practice, but hey, people's definitions differ.
I think if a cuemaker says something along the lines of "well, it should be 3-6 months or so; I can't promise anything but I'll try my best" then it takes longer, fine. Hopefully he meets those estimates normally, but shit happens. If a cuemaker says "I'll have it ready to ship 90 days or less" that's a promise, and at the end of that 90th day, the contract is broken and the customer has the right to demand a refund or continue to wait, hopefully with accurate information from the cuemaker. I gave KV some leeway, but now almost two months later with two more estimated dates passed, and no communication, I just want out. I'd like to short-circuit this process before it gets to 8 months or a year or whatever.
edit: just looked it up one has to file a claim with paypal within 45 days of the payment, so I'm out of luck there
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I guess almost most of us must have had family disasters in our lives, (at least I certainly have gone thru my share). Yet, I can not understand why Kevin, who apparently have put himself in some deep yogurt, use family issues as an excuse for not returning the deposits to the people he so obviously has broken a contract with. I don't get it.
To make this matter worse, his "God will allow" post was almost like a copy & paste from what he posted a few months ago... which again resembled yet a previous post of his.
-- peer
To make this matter worse, his "God will allow" post was almost like a copy & paste from what he posted a few months ago... which again resembled yet a previous post of his.
-- peer
Rocket354 said:
Did you pay Paypal with credit card? File a claim with your credit card company (totally different than paypal). Get them on his ass. Its obvious he doesnt plan on contacting all of his customers at this point to update them on their cues. If you have an email or phone number I'd call and flood him until I got my refund. Keep us updated.