"Madison" Bob Griffin: Failure to honor his commitments to a client.

I disagree Tellsit. I was expressing my 2 cents on the situation, that's all. As far as Mr. Armstrong , maybe one more time thru will help you understand.
Known Bob for 20 plus years. Know the man and how he conducts business. Even with his illness , Sev you are misrepresenting the facts.
As far as anyone caring if I chim in on this subject , I don't. Look at the people who have checked out this thread. Over 1700 people. You can't get that kind of action on a gold plated cue for pennies on the dollar.
I think it is sad. That someone can come onto this forum , slam someone , attack there business and way they make money to support their families ,and the majority says hell yeh.
And every one wants to know why pool is not what it once was..........
 
J&D CUSTOMS said:
I disagree Tellsit. I was expressing my 2 cents on the situation, that's all. As far as Mr. Armstrong , maybe one more time thru will help you understand.
Known Bob for 20 plus years. Know the man and how he conducts business. Even with his illness , Sev you are misrepresenting the facts.
As far as anyone caring if I chim in on this subject , I don't. Look at the people who have checked out this thread. Over 1700 people. You can't get that kind of action on a gold plated cue for pennies on the dollar.
I think it is sad. That someone can come onto this forum , slam someone , attack there business and way they make money to support their families ,and the majority says hell yeh.
And every one wants to know why pool is not what it once was..........

---Firstly. To reiterate. Bob and I are in communication and I believe we have reach an accommodation. I should know definitively in the next few days.

---Secondly. JD you have not clarified when you claimed to have seen my cues. Privately in a PM you said you had not seen them. My contact with you was on 2-21-06 and the national cue was dismantled around 3-11-05.

---Thirdly. I only have the information that is on my end to go by. I am seriously thinking of recording all my business related phone calls from here on in. If I have misunderstood, forgotten or misrepresented anything it is purely accidental. I have no difficulty admitting being in error if such is the case.

---Finally. I do not want anybody to think that Bob is an incompetent builder. I have seen his work. It is very good and well worth investing in. That being said, where as it concerns me personally, things seem to have seriously gone awry. I made many attempts over a period of time to achieve contact. They consisted of emails, PM's and phone calls. If somebody could explain to me how to correctly interpret in a positive manner complete silence I am very interested in hearing it. This is not the format by any standard that I wished to address this problem. However I could find no other means that would work short of going to Indy and planting myself on his door step.
---It was never and is not my intent to slam Bob. I have stated my case as best to my understanding and have done nothing other than state my dissatisfaction with the situation.
---All I desired was for our business to be concluded in a professional and friendly manner.
 
finally fed up

Sev said:
---Firstly. To reiterate. Bob and I are in communication and I believe we have reach an accommodation. I should know definitively in the next few days.

---Secondly. JD you have not clarified when you claimed to have seen my cues. Privately in a PM you said you had not seen them. My contact with you was on 2-21-06 and the national cue was dismantled around 3-11-05.

---Thirdly. I only have the information that is on my end to go by. I am seriously thinking of recording all my business related phone calls from here on in. If I have misunderstood, forgotten or misrepresented anything it is purely accidental. I have no difficulty admitting being in error if such is the case.

---Finally. I do not want anybody to think that Bob is an incompetent builder. I have seen his work. It is very good and well worth investing in. That being said, where as it concerns me personally, things seem to have seriously gone awry. I made many attempts over a period of time to achieve contact. They consisted of emails, PM's and phone calls. If somebody could explain to me how to correctly interpret in a positive manner complete silence I am very interested in hearing it. This is not the format by any standard that I wished to address this problem. However I could find no other means that would work short of going to Indy and planting myself on his door step.
---It was never and is not my intent to slam Bob. I have stated my case as best to my understanding and have done nothing other than state my dissatisfaction with the situation.
---All I desired was for our business to be concluded in a professional and friendly manner.
mark how are you doing? looks as if you,ve been busy? i know you said work was slow but from phone calls weve had in the past i thought you had better things to do than slander cue makers but i see that is,nt so . for what you,ve done here i hope it shows cue builders to record your future calls when asking for the many different designs that you have run across my table for one cue. i,ll say only one thing i talked to you thru a email and said you were my only problem with the building of cues in 12 years i was wrong there was one other guy that did accuse me of only wanting to build what i wished to build he was wrong at the time but i thing from here on out i will stick to this . i probally will not build many cues from here on out do to my health and the way most people in the pool world have turned to be apart of these type of attacks. my defense here is i recieved no phone calls from you in sometime . our server was down at one point and also my health problems with no ins, broke myself and my family and i had my computer shut down because i could,nt pay the bill but i thought i could get back on my feet shortly by building cues again againest my doctors advice but the attack you,ve put on me threw this and other forums will surely stop any hope of that . mark can you help and derect me in the proper way to were are what i can do to pull myself and my family back on my feet after these slanderest remarks and oppositions and heal feeling you,ve send my way????? what do you think maybe seven days a week working for a farmer??? i hope he can let me lay down everytime i get wore out maybe next to the pigs are cows because my heart is wore out and beyond repair and skips around like you do on your designs of cues? i just called a guy the other day thats been patient and is 6 months behind you he said no problem that my work is worth waiting for. hey just think if you would have just waited alittle longer you might have got your cue and if i passed as you say you would have just loved me because as we all know a dead cue builder is worth more than a live one this attack againest me proves that.know i know that alot of people out there are going to say will he should have called are emailed are flew there are beem me up scotty are what ever but when the shoe is on there foot things seem much different and remember were all humans and my thoughts are yours might not matter to the next guy but as jimmy said earlier look at whats happened to pool will look around at your lifes and whats happening with it and you,ll see that when push come to shove and your life seems to be coming to a end certain things seem to be way on the back burner and only things that mean the most to you matter and i won,t appoligize for that remember when you were a kid and you thought about dyeing how scared you got now just think if those thoughts all of a sudden become real are you going to think about bob griffin are you and the time you have left with your family. one last thing i can not believe this forum host this type of slander and mark call the next cue maker before you attack him he might be broke from changing your cue around everytime after reading your ever changing email cue designs are hell he might even be dyeing. i hold no bad feelings toward the ones who posted neg. againest me life is to short this will be my last post on this forum i have stated that in the past but i do mean it i have better things to do .so you guys have fun but please remember life is short and were all just passing thru and god bless each and everyone of you all . mark your cue will be send to you friday you should recieve it by the later part of next week and thanks so much for everything and again god bless you and your family.
 
Mr. Griffin... no disrespect here, but please explain why you didn't return his cue 11 months ago. Sev says that's the last communication he had with you and that's what you promised to do then.
 
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I respect that you had health issues, Bob. Your rant was nothing more than excuses. One of the benefits of capitalism is that the customer has the right to change who they deal with. I have dealt with custom cuemakers that have had similar problems. Paul Dayton once picked up a nasty lung problem when he was working on my cue. I got an email from him explaining the problem. He offered me a refund, as he may not be able to complete the work in time, or offered me a reduced rate if I was willing to wait. His contact was non-stop. You dropped the ball. You, as the cuemaker, owe your customer, as he is your employer. Without your customer, you are nothing. You chose to crap on this guy by not communicating with him. Make any excuse you want.
 
bob griffin said:
mark how are you doing? looks as if you,ve been busy? i know you said work was slow but from phone calls weve had in the past i thought you had better things to do than slander cue makers but i see that is,nt so . for what you,ve done here i hope it shows cue builders to record your future calls when asking for the many different designs that you have run across my table for one cue. i,ll say only one thing i talked to you thru a email and said you were my only problem with the building of cues in 12 years i was wrong there was one other guy that did accuse me of only wanting to build what i wished to build he was wrong at the time but i thing from here on out i will stick to this . i probally will not build many cues from here on out do to my health and the way most people in the pool world have turned to be apart of these type of attacks. my defense here is i recieved no phone calls from you in sometime . our server was down at one point and also my health problems with no ins, broke myself and my family and i had my computer shut down because i could,nt pay the bill but i thought i could get back on my feet shortly by building cues again againest my doctors advice but the attack you,ve put on me threw this and other forums will surely stop any hope of that . mark can you help and derect me in the proper way to were are what i can do to pull myself and my family back on my feet after these slanderest remarks and oppositions and heal feeling you,ve send my way????? what do you think maybe seven days a week working for a farmer??? i hope he can let me lay down everytime i get wore out maybe next to the pigs are cows because my heart is wore out and beyond repair and skips around like you do on your designs of cues? i just called a guy the other day thats been patient and is 6 months behind you he said no problem that my work is worth waiting for. hey just think if you would have just waited alittle longer you might have got your cue and if i passed as you say you would have just loved me because as we all know a dead cue builder is worth more than a live one this attack againest me proves that.know i know that alot of people out there are going to say will he should have called are emailed are flew there are beem me up scotty are what ever but when the shoe is on there foot things seem much different and remember were all humans and my thoughts are yours might not matter to the next guy but as jimmy said earlier look at whats happened to pool will look around at your lifes and whats happening with it and you,ll see that when push come to shove and your life seems to be coming to a end certain things seem to be way on the back burner and only things that mean the most to you matter and i won,t appoligize for that remember when you were a kid and you thought about dyeing how scared you got now just think if those thoughts all of a sudden become real are you going to think about bob griffin are you and the time you have left with your family. one last thing i can not believe this forum host this type of slander and mark call the next cue maker before you attack him he might be broke from changing your cue around everytime after reading your ever changing email cue designs are hell he might even be dyeing. i hold no bad feelings toward the ones who posted neg. againest me life is to short this will be my last post on this forum i have stated that in the past but i do mean it i have better things to do .so you guys have fun but please remember life is short and were all just passing thru and god bless each and everyone of you all . mark your cue will be send to you friday you should recieve it by the later part of next week and thanks so much for everything and again god bless you and your family.

---Bob I am very sorry to hear about your declining health. I did not know that this was the case and had hoped that after your last surgery that your condition would improve. I still hope that. For you to say that I hope you die goes beyond the pale. That is a purely vicious thing to say.
---I have no knowledge of your personal life or what you do outside of cue building and your pool hall. So I have no reference point as to what your life style is. It had been my hope that you had managed to reopen your pool hall at some point.
---I looked at the amount of views this thread after had Jim mentioned it. I am very glad that nobody else has chimed in and said they have had any difficulties in the past. It speaks very well for you. And every body should take that into consideration that is observing this thread. I will assume that I was the unlucky guy that Murphy went eany, meany, miney, moe take him he's the one.
---Bob I tried repeatedly to get ahold of you. I talked to you wife once but you were in the hospital at the time and I told her to wish you well. Jim said he would help me. I called your house several times and nobody picked up except for once and the connection went bad. I called again and nobody picked up. I waited a long time before posting this on the net. Yes I made inquires elsewhere but you were anonymous. And it was in the form of an inquiry. Until recently I waited a long time in between, hoping to hear from you.

---Put yourself in my shoes Bob. What was I to think after that obscene email you sent me. I only inquired about a rumor that you had stopped building and I asked you to confirm or deny and to ship my cue home as soon as possible if that was the case. Nothing more. Your parting sentence in that email was that you would have my cue in the mail that following Monday. I waited about a week or so and no cue. I sent you an email stating the ball was in your court and that you could finish the cue. However I left that up to you. We are approaching a year since that last communication.
---In that last email you said that you thought I had heard the rumor from some individual that you had not heard from in I believe 7 months. I thought you and a mutual friend were having difficulties. In a recent PM you sent, this appears to not be the case. It appears it was a 3rd party spreading the rumor.
---Jim said I don't have all the facts. I agree. Its more than apparent that I don't. However what I do have is our communications, a series of unfulfilled promises and a long time span of zero communication. That is the only thing I have to interpret what is going on. If my perception of the situation is wrong then I fully apologize for that. However based on the information I had at the time I believe the conclusions I have drawn are factual.
---You have just stated that your server was down. I see no reason not to believe that. It happens. However if that was the case all your emails would be sitting in the account folder at your ISP. You do not need a server to import your email. A desktop or laptop would suffice. If your ISP went belly up as a business that is another matter entirely. Also your email address is still functional. It is the same one I have always had. I would have to conclude that you have had uninterrupted internet access of some sort the entire time.

---It is not my job to have to track you down. Even if I never attempted to contacted you again, it is still you or your proxies responsibility to keep me appraised of the the situation. It is even more critical to do so when you are having difficulties beyond your control.
---You were hired to perform a service to which it was never fulfilled. Health issues and your perception that I was changing the order aside, that is an incontrovertible fact.

---All you had to do was pick up the phone. Say, "Hey bud I am having some difficulties. However the cue is fine but I need more time to complete it. How would you like to proceed?" That is all I needed. Nothing more.

---The straw that broke the camels back is the following.
---I get a communication from a friend in Hong Kong who is aware of this situation. He is a member of this site. He sends me a link to AZ. Tells me it may be of interest to me.
---I go to the thread and read it. I check the time line. The last post is 8-27-07. Bob is having a fight with Lee from Brianna. I then search all posts by Bob and see a short series of posts extending back to 05. I am thinking to myself that the Bob has time to chat on AZ about various subjects but not touch base with me.
---Put yourself in my shoes. How would you interpret that??? I was grinding my teeth. Until I saw those posts I was on the verge of accepting the situation as a total loss. Do not try to lay this at my feet. No matter what your personal situation is, you have had ample time and opportunity to contact me.

---I will state this one last time. This thread concerns my cues only. I have not made any personal attacks against Bob or his business. Considering my situation I believe I have attempted to paint Bob in the best light possible. I do not have any animosity towards him and do wish him the best on his health and future projects. I believe Bob to be a very good craftsman and his work should be praised for that. I believe it is worth investing in.
---As more information has come to light during this thread I am willing to give the benefit of the doubt that this problem may only be endemic to me.
---For those of you that are currently doing business with Bob I suggest you continue to do so. If you have been satisfied thus far, use that as your personal standard. I would suggest that anybody that was considering contacting Bob for work to do so and see if it is plausible to get on his list.
---If it is the case that have misinterpreted or misunderstood anything during this long drawn out affair I apologize for that. However that being said, based on the information I had at the time, I believe my conclusions have been reasonably and fairly drawn and will stick by it.

---In an email sent to me on 10-07-07, Bob has stated that he would be shipping my cue back to me as of yesterday. I have thus far not received confirmation that it has been shipped. I will await patiently for its arrival. I will inform inform all concerned when it arrives. I will at that point consider my business with Bob concluded and will personally not be making any more public comment on the matter.
---I however do reserve the right to defend myself should I be attacked. That includes any commentary that can be construed as false statements about either Bob, myself or the situation discussed in this thread. Should none arise my participation in this thread will come to a conclusion and the matter will be permanently closed.


Sev
 
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Boy I have to say, after reading Bob's reply and Sev's followup, I would love to have Sev as a customer. He seems very well spoken (which tells me he probably has communication skills required to conduct a business transaction effectively), and his points seem fair and reasonable. I have dealt with hundreds of customers over the years, and it can be very disorienting and disturbing when you deal with that one person who just seems to be totally and inexplicably irrational. Sev seems to be the opposite of that.

Bob's response was very difficult to read, but from what I could get out of it, he seems to be lost in that place where he just cannot take a step back and observe what he is doing--I think a majority of people out there operate this way. He seems to be offering excuses about why it is ok to act as he has acted. In a nutshell, his argument seems to be "my health is very bad so I have to make that my priority, therefore I am absolved from my obligations and if you don't like it you are a mean unsypathetic person". This is simply declining to face the difficulties of reality and life. Whatever one's situation is, the obligations don't go away. You are either able to meet them, or not, and to the extent you can, let that be the measure of your dependability as a person. Of course I think most would agree that if events out of your control, or mostly out of your control, arise and prevent you from addressing your obligation, then the only option you have is to communicate to those to whom you are obligated what the situation is, and arrive at a mutually agreed upon outcome.

Sev-the challenge that you will likely have throughout life (as I imagine we all will) is how to deal with those people that just do not have the capacity to live by the above paragraph. I think the way you have conducted yourself is excellent, or at least your explanation of the problem and the stance you seem to have taken. I have faced situations exactly like this recently with "friends" who are no longer friends. These people always take the stance that "you are heartless, and just don't appreciate the gravity of their plight", and yet simply just can't accept that a simple 2 minute conversation in which they say "I can't fulfill my responsibility, can you help me? Is there some way you can help with this situation I am in" would eliminate the problem with me.

Thanks for sharing this situation. It makes me feel a little less alone in a bizzarre world. :)

Kerry
 
Good Post Kerry

I tend to agree that keeping someone out of the loop for months on end about a cue is a poor business practice, not a customer's obligation. This Sev character should expect to be informed on the progress of his cue because evidently this cue builder has access to the internet, to a telephone, or to friends who have such devices of communication. The quality of the cue builder's work was never attacked, nor was his character attacked on a personal level. On a professional level, this cue builder could have returned the cue at any point, unfinished, or sent it to another cue builder to complete the work in a timely manner. It does not take that long to convert a cue or refinish one, it just doesn't. What a cue builder chooses to do when his health is ailing, especially if it upsets a good customer, is not a reflection of pool as a sport, and neither does it coincide with the seedy history of pool. That cue builder cannot then try to negate the original perception of the problem by blaming the customer and categorizing the customer as the reason why pool is further wronged by the wrongs of wrong doers, which is what he says his 'valued' customer was doing. That is not professional, and that is in itself a personal attack levied by someone who's business practices needed to be questioned because he put the customer in a tough positon. Trying to add a 'god bless you and your family' at the end is sugar coating on a pretty disreputable non-solution for a serious problem. There are plenty of cue builders out there with good reputations who do excellent refinishing or conversion work. The obvious suggestion would be to simply choose one who offers all the things you want, without the difficulty.
 
It seems like Griffin has dug his own grave (business wise). I don't think many people would want to deal with him at this point. He is very negative and full of self pity which he seems to use to cover his failings.

I do hope he reads some of these posts and comes to the realization that he has put himself in the business position he is now in.
 
I hear and have read what all of you have said about this but let me tell you about the other side.

I have been in Bob's shoes with the health issues. I had a five way by-pass back in 2001, and I had just started a new business 3 months earlier. When this happened the last thing on my mind was my business. What I cared about was staying alive. Not only do heart problems scare the hell out of you but your body is just completely wore out. You really have no energy to do much at all. I am willing to bet, however, if Bob thought everything was going to come out fine, he probably would have done things a little different. I am not making excuses for his behavour, I am just saying he probably didn't really care. I know that sounds harsh, especially to the customer, but it's probably true. I can also tell you this, I lost a very lucrative contract two weeks after my open-heart surgery because my client said I "dropped-the-ball" due to the fact that I missed a deadline. She knew I was in the hospital at the time. My response to her was to f***in bad.
 
Glad to see the majority is against the maker here. All that have dealt with Bob Griffin in the past know what type of man he is.
Me and my families prayers go with this man for all he has done for pool.
God bless you Madison Bob Griffin and get as well as possible and live on!
Your good friend,
Jim Lee
 
It is a shame that Bob has the business skills of a theif, i feel that all people should be warned and not conduct any business with this un-savoury character and deal with other good cuemakers who use this forum.

Regards


Troy
 
I feel for both sides, Bob should just send his cues back. Obviously he is having health issues, and Im sure noone would hold that against Bob for not finishing the cues... Whitch proboly is the reason Bob is still trying or was trying to finish them...

If I were in your shoes I know Id want my cues back too, and if you couldnt reach him, I understand your reasoning for posting this here as well, I wish you and Bob the best, and here is to a speedy resolution...


SPINDOKTOR
 
It seems like Griffin has dug his own grave (business wise). I don't think many people would want to deal with him at this point. He is very negative and full of self pity which he seems to use to cover his failings.

I do hope he reads some of these posts and comes to the realization that he has put himself in the business position he is now in.


I AGREE LIKE A BAD RASH KEEPS COMMING BACK HE MUST HAVE DONE THIS TO MANY POEPLE IM GLAD FOR HIS SAKE HE DID SREW ME
 
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