Makes me want to quit

Kj, paypal

I did not refund his money. As soon as he got notification of delivery, paypal refunded his money. I got back from the post office 15 minuets later, before i had a chance to get to computer to file, i had notification of the refund.
If i sell a cue online its not a done deal until the buyer recieves the cue. I make sure its delivered and i insure package.
This guy did not send in a secure package or get insurance, why is it my loss because of his incompetence?
If i would have shipped to him and he never reveived the cue, who would be at fault ?
 
Webb

The joint was not cracked when it left here, after building cues for 20 plus years i dont ship cues with cracked joints. But since of the crappy shipping i cannot see for myself.
I have no problem refunding money for any reason because thats my guarantee, but i want the cue back and that is the responsibility of the buyer.
 
desi2960 said:
The joint was not cracked when it left here, after building cues for 20 plus years i dont ship cues with cracked joints. But since of the crappy shipping i cannot see for myself.
I have no problem refunding money for any reason because thats my guarantee, but i want the cue back and that is the responsibility of the buyer.
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I agree with you. I only posted what I saw. I know you wouldn't ship a cue out like that. Paypal is at fault as well as the customer.
 
desi2960 said:
Thank you, and i respect your opinion
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Unfortunately, the easiest method for payment is also the one which has the most holes (they call it buyer protection.) It's the same reason why Amex is starting to shy away from allowing people to use their cards to be used for things like web site registration and hosting. It's just too easy for customers to deny that they ever used the card. I really wonder whether or not it's a better idea to start going towards CCBill or something like that.
 
No dog in the fight.

JC said:
And he's a junkie to boot

http://www.bostonherald.com/news/lo...his_own_story_of_addiction_to_share_with_kids

JC
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The article you posted calling the kid a junkie says he's been clean 5 years. The one with the police report doesn't say if he was convicted or not. The first picture of the box end is missing the long closing piece, so there's no way the PO would have shipped it like that.
Mr. Webb saw the cue and stated the joint was cracked.
Why should the buyer have to pay for shipping and insurance on a product he received that was damaged? How can the police chief refuse to give you a copy of a public record?
Nether of them deserved how this played out, but calling the kid a junkie seems to be the biggest hit of them all.
 
Dave38 said:
Buyer stated it was noisy and had a broken ring. No mention if pictures were exchanged showing broken ring. Just because the buyer says it was noisy doesn't mean it was, and refund was promised upon receipt of cue and inspected, but the buyer jumped the gun and had paypal refund him....not cool. Cue was supposedly sent back, but empty box was received.....with no tape on the ends, how convenient. Now, how is that the Maker's fault? If it's a scam, like it sure sounds like, letting people know about the guy can help others avoid him. Seems like he already has a shady past by JC's post. Plus from my experience, sending a cue priority from Ma to Mo area is more than $10.
Dave
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I never blamed the maker. I also never blamed the buyer or dug up his entire past & posted the negative stuff publicly so I could paint the man a liar. Sometimes sh!t just happens & it's nobody's fault. What the maker is at fault for is making any of this public in the first place. What exactly does this tell any of his potential future buyers? It says that if something goes south, he's gonna blame you & then feed you to the internet trolls for crucifixion.

None of this should have been made public. The worst part of the whole deal is that when Mike revealed that he had seen the broken cue(confirming that the buyer wasn't lying), nobody had the balls to speak up with an apology. The little self righteous mobster minions haven't apologized for going the extra mile to ensure everybody knew how much of a lying thief the guy is, and the builder hasn't apologized for subjecting him to it in the first place. Says a whole lot about character. Wreaks of sour grapes to me, and now a feast of crow.
 
qbilder said:
I never blamed the maker. I also never blamed the buyer or dug up his entire past & posted the negative stuff publicly so I could paint the man a liar. Sometimes sh!t just happens & it's nobody's fault. What the maker is at fault for is making any of this public in the first place. What exactly does this tell any of his potential future buyers? It says that if something goes south, he's gonna blame you & then feed you to the internet trolls for crucifixion.

None of this should have been made public. The worst part of the whole deal is that when Mike revealed that he had seen the broken cue(confirming that the buyer wasn't lying), nobody had the balls to speak up with an apology. The little self righteous mobster minions haven't apologized for going the extra mile to ensure everybody knew how much of a lying thief the guy is, and the builder hasn't apologized for subjecting him to it in the first place. Says a whole lot about character. Wreaks of sour grapes to me, and now a feast of crow.
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I think by now, if you've even only been doing repair, you've experienced something similar and it's a shame. I can't tell you how many simple tip replacements I've done where there's nothing wrong with the tip or the install but the customer "just doesn't like the hit" and wants it replaced. It's easier and more profitable in the end to simply replace the tip and only charge cost. Business isn't always fair. You're going to get screwed at times. But how you react is what will shape whether or not people coming walking back through your door next time. Though it may not have helped in this case, change your return policy to state that it has to be insured (just as it was when you sent it,) and will not be refunded until it is received. It won't stop the person from going to paypal and working against what you've put in place, but it WILL set in future customers minds, a defined policy that can help mitigate the same thing from happening in the future.
 
qbilder said:
I never blamed the maker. I also never blamed the buyer or dug up his entire past & posted the negative stuff publicly so I could paint the man a liar. Sometimes sh!t just happens & it's nobody's fault. What the maker is at fault for is making any of this public in the first place. What exactly does this tell any of his potential future buyers? It says that if something goes south, he's gonna blame you & then feed you to the internet trolls for crucifixion.

None of this should have been made public. The worst part of the whole deal is that when Mike revealed that he had seen the broken cue(confirming that the buyer wasn't lying), nobody had the balls to speak up with an apology. The little self righteous mobster minions haven't apologized for going the extra mile to ensure everybody knew how much of a lying thief the guy is, and the builder hasn't apologized for subjecting him to it in the first place. Says a whole lot about character. Wreaks of sour grapes to me, and now a feast of crow.
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Only one sided comments from you too. A bit odd coming from a builder.

$320 is not much for a cue maybe used ?
Did the customer do something a bit rough to crack the joint ?
Seems odd postal carrier would not make comments if package was in that condition upon delivery. (was it open?)
Paypal and Ebay are all about the customer (buyer) nowadays.

Why should the buyer not be responsible for sending insured, signature required.



Good luck
 
Maybe it's just me. I inform everyone who ships me anything. Insure it with sig required. It's pennies and I ship it the same way. The cracked joint, I'm not sure that could have been predicted. It was sideways not the length. Some sought of horn.
 
Michael Webb said:
Maybe it's just me. I inform everyone who ships me anything. Insure it with sig required. It's pennies and I ship it the same way. The cracked joint, I'm not sure that could have been predicted. It was sideways not the length. Some sought of horn.
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I do the same thing Mike. I learned the rules of the game over 20 years in corporate training and instructional design. You put policies in place to protect yourself and your profitability, people find holes in the policy that cost you time and money, you adjust the policy and learn what to look for next time. Never blame the customer for either being ignorant of a policy or finding a hole that you didn't catch. Focusing on the 1/10th of 1% just makes your blood pressure go up.
 
i dont think it will hurt sales

just because I posted this. I don't like being scammed, screwed, or being the victim of fraud or stupidity.
I don't really know what or how things happened, I do know I received an empty, non insured box from a buyer return and within less than 15 minuets he had a refund.

I have a full

" if for any reason you are unhappy with the cue after you play a few racks, just return for a full and prompt refund "

I will continue to do so, and stand by my word.
 
desi2960 said:
just because I posted this. I don't like being scammed, screwed, or being the victim of fraud or stupidity.
I don't really know what or how things happened, I do know I received an empty, non insured box from a buyer return and within less than 15 minuets he had a refund.

I have a full

" if for any reason you are unhappy with the cue after you play a few racks, just return for a full and prompt refund "

I will continue to do so, and stand by my word.
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And Desi, I would say we all support that idea and mirror it in our own business. That being said, I would probably define the specifics of that return policy. Just my two cents. It's possible that it was an honest error on the buyers part or perhaps even a "victim of circumstance" type of situation. The evidence doesn't point that direction, but honestly it doesn't change what you can do NOW to possibly mitigate future issues. As much as many makers and repair people might not really want to be, we have a foot in two industries 1) the cottage industry of building a custom, functional works of art and 2) customer service. Very few makers have ever been or will ever be, of the caliber to sacrifice either quality or service and survive.
 
Michael Webb said:
Maybe it's just me. I inform everyone who ships me anything. Insure it with sig required. It's pennies and I ship it the same way. The cracked joint, I'm not sure that could have been predicted. It was sideways not the length. Some sought of horn.
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If black buffalo horn, that explains the crack. I bought some once. Cracked to hell within a week after I had it. It might be fine in one part of the country. Ship it to another part and the risk is high.
 
I am an authorized cue dealer for several manufacturers, I have cues shipped to me all the time. I just went and weighed a brand new still in the package 20 Oz cue in the box the manufacturer shipped the cue in. The box is made for a single cue with just enough room for some packing material. The cue and box with no packing material weighed 1LB 11.2 Oz. With Packing material and warranty card the total weight comes out to 1Lb 11.8 Oz.

Judging by the barely readable weight on the shipping label in the picture posted of 1LB 19 Oz I would say it is a safe bet to assume there was a cue in the box when it was delivered by the buyer to the post office.

You can also see from the pictures that two of the sealing flaps look like they were cut off. As far as the lack of packing tape goes, Some of the ready pack products are self adhesive IE they are meant to not have packing tape. Not saying that you should not double up and still seal box with tape but some people just figure the adhesive that is on already on the box is good enough.

It seems very plausible to me that the buyer did the right thing and shipped the cue back but someone along the postal chain with sticky fingers decided to appropriate the cue for himself.
 
qbilder said:
Why would he do that? Protect others from what? The guy bought a brand new cue directly from the maker and it arrived broken & noisy. Nobody has yet bothered to ask exactly how that happened. As if paying for broken junk doesn't hurt bad enough, his refund comes at the cost of the builder mocking him on a public forum with pictures of his name on the label. Now the mob is forming to pile on him as if it's his fault the post office lost the cue. No doubt the maker will blame the broken cue on the post office, so how is it not fair that the buyer blame the lost cue on the post office? Double standards?

The guy got his refund and is done, IMO. He's probably happy to be out of the deal & may likely never buy a custom cue ever again because of the sour experience of not only receiving junk, but also being mocked in public as if he did something wrong. It's bad enough for both parties to be dealing with something like this. It is especially bad for the builder to blame the buyer, make a public scene of it, and allow the mob to pile on to the guy.

And custom makers complain the the market sucks, nobody buys cues :rolleyes: May as well cut off your nose to spite your face.
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Eric, with ALL DUE RESPECT, you piled on the maker in this post as being at fault..., so....no backtracking...REREAD what you wrote, and would you like that said about you? From one make to another? Calling another maker's cue, and I quote....'JUNK" sight unseen and without any other info the same as we all had ....You went a bit over the line, IMO, Maybe the CA fumes are getting too much.
dave
 
MVPCues said:
If black buffalo horn, that explains the crack. I bought some once. Cracked to hell within a week after I had it. It might be fine in one part of the country. Ship it to another part and the risk is high.
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It wasn't black. Sought of grayish white. I have very little experience with that stuff. But anyways, I went to two different tourneys today hoping the person was at one of them. I could have at least asked him about this. No luck. He wasn't at either. My apologies again to Mr. Starkey. It's a pain in the ass to go thru.
 
Dave38 said:
Eric, with ALL DUE RESPECT, you piled on the maker in this post as being at fault..., so....no backtracking...REREAD what you wrote, and would you like that said about you? From one make to another? Calling another maker's cue, and I quote....'JUNK" sight unseen and without any other info the same as we all had ....You went a bit over the line, IMO, Maybe the CA fumes are getting too much.
dave
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Dave38, in my opinion, you really need to give a big apology to Eric, after all, you use Solarez and he has demonstrated in past threads that he knows how to deal with CA. What I just seen is this, you said "with all due respect" and left with a lack of respect.


To the OP;
Bizarre thread to say the least, I have one simple question, what type of Police dept says you can't have a copy of the report you filed and most likely signed?

This is the one red flag for me and perhaps it got others wondering as well.

Yes I do agree that the box should have been taped. Funny thing on the box, why spend $3.99 for the box when the triangle box is FREE?????



Happy Easter to all, Thanks, Dave.
 
The sheriffs dept

I live in hickory county missouri, the officer told me he did not think a crime was commited in hickory county where i live, but he would wright a report. When he was done i ssk for a copy and was told, the sheriff did not release copys of reports.
He said i had to contact paypal, have them to contact sheriffs dept, and the dept would fax them a copy.
 
desi2960 said:
I live in hickory county missouri, the officer told me he did not think a crime was commited in hickory county where i live, but he would wright a report. When he was done i ssk for a copy and was told, the sheriff did not release copys of reports.
He said i had to contact paypal, have them to contact sheriffs dept, and the dept would fax them a copy.
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Sounds like a bass ackwards way of doing things. Sorry to see anyone get burned in any way. I hope you get things resolved.
 
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