New Meucci Website

Christopher, I checked out your site, it looks like you did a great job revamping everything. Congrats on a job well done.

Now for some constructive criticism. I think you would have been better off stopping after your 3rd post in this thread. Your not the customer service rep for them and no one expects you to be. Fielding legitimate questions about cue quality isn't what they hired you for and you could do more damage than good.

I totally understand you wanting to stick up for Bob but your post came off a little condescending. And whether the guy is right or wrong doesn't matter, now he's probably pissed even more and i cant blame him. When someone has a quality problem with a product and is told its their fault when it isn't, that just make a bad problem worse in my opinion.

Good luck with your new job with Meucci, I wish you the best.
 
had a feeling...

I knew when I saw the original post regarding this website revamp, that there were going to be the unavoidable comments on Meucci's poor quality & customer service.

It is a sad fact and I have experienced both first hand.

My first 'real cue' was a plain jane, non-pointed, b.e.m. "Meucci Originals" that played terrific for all the dozen or so years I used it. The cue also stayed straight as an arrow. I still have it. :thumbup:

Unfortunately, no such luck with the later cues bearing the cursive "Meucci" logos. The quality has gone down considerably and this is well documented. There have been a number of threads here on az that discuss this.

I also had an extremely unpleasant experience when trying to help a friend whose cursive logo Meucci literally fell apart in his hand on a break shot. I mean, this thing broke in three. After over a year of getting the royal runaround from the guy who does the repairs (I forget his name at the moment), they finally sent my friend back his cue, but it was in horrible, obviously repaired condition. That's when I stepped in and spoke with this guy. I offered new pics but he insisted that the cue be sent back in. A few more months passed, still no cue. I asked why not just send a new replacement cue since it was only a $300 cue to begin with. No, they wouldn't do it. Another month or two passed and still nothing. My buddy asked me to call and demand either they send a new replacement or they can keep his broken one and stick it.

After this experience both Graydon nor I will ever do biz with them.

Glad to hear they are sprucing up their electronic marketing.

Nothing, however, can substitute for good quality and good customer service.

Best,
Brian kc
 
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I had a great looking Meucci in the mid '80s. It played lights out. I could do things with the cueball that I could not do with my Schon. The ferulle cracked with in 3 months so I replaced it. The cue warped with in 6 months and there was nothing I could do about that. Sold it real cheap to a banger and moved forward. First and last Meucci. Once burnt -twice shy
But I will say this about the currant line up. Some of the designs are great. Now if they could at least get the quality up to a Lucasi they might just sell a bunch.
 
OK. My apologies to anyone i've offended. I'm a true fan of Meucci Cues and will continue to stand by the brand. The staff at Meucci Cues are well aware of the "bad reputation" they have gained over the last ten years and are currently doing everything they can to remedy that. Thank you to all of you for not only checking out the site but also sharing your thoughts with me. Again, my apologies to anyone i've offended especially JUSTABANGER2. My bad bro, didnt mean to piss you off... :thumbup:
 
JUSTABANGER 2 said:
[...]
But to have his "web guy" come on here an lecture the "masses" about what might happen to a cue left in a trunk. Isn't going to help his cause.
Click to expand...

Cdryden said:
Christopher, I checked out your site, it looks like you did a great job revamping everything. Congrats on a job well done.

Now for some constructive criticism. I think you would have been better off stopping after your 3rd post in this thread. Your not the customer service rep for them and no one expects you to be. Fielding legitimate questions about cue quality isn't what they hired you for and you could do more damage than good.

I totally understand you wanting to stick up for Bob but your post came off a little condescending. And whether the guy is right or wrong doesn't matter, now he's probably pissed even more and i cant blame him. When someone has a quality problem with a product and is told its their fault when it isn't, that just make a bad problem worse in my opinion.

Good luck with your new job with Meucci, I wish you the best.
Click to expand...

These are two very good posts. In my industry, we call a webmaster a "slide the pizza under the door" guy, as he/she relates to the company's PR / public presence. In other words, a back room I.T. guy that works tirelessly on software code or equipment/infrastructure maintenance, and NEVER has any interaction with that company's public face or customers. You just keep feeding pizza under the door, and after some time, the door opens, and out pops new software code, a new website, etc. These folks you NEVER want interacting with customers, because the wrong message invariably is put forth (either by the wording itself, lack of tact, lack of knowledge about the company's PR / public message, lack of training in public relations itself, etc.).

I'm hoping Meucci is not trying to have one guy wear two hats, in the supposed interest of, oh, I don't know... cost-savings? If so, that would be a disastrous move. Countering / repairing a damaged reputation is best left up to folks who have the specialized training to do so. These are folks who have "firefighting" skills -- you can literally throw them in front of an angry mob, and after all's said and done, when you come back, the situation has been completely or nearly completely quelled.

-Sean
 
meucciwebmaster said:
OK. My apologies to anyone i've offended. I'm a true fan of Meucci Cues and will continue to stand by the brand. The staff at Meucci Cues are well aware of the "bad reputation" they have gained over the last ten years and are currently doing everything they can to remedy that. Thank you to all of you for not only checking out the site but also sharing your thoughts with me. Again, my apologies to anyone i've offended especially JUSTABANGER2. My bad bro, didnt mean to piss you off... :thumbup:
Click to expand...

A classy response, green rep to you.
 
meucciwebmaster said:
OK. My apologies to anyone i've offended. I'm a true fan of Meucci Cues and will continue to stand by the brand. The staff at Meucci Cues are well aware of the "bad reputation" they have gained over the last ten years and are currently doing everything they can to remedy that. Thank you to all of you for not only checking out the site but also sharing your thoughts with me. Again, my apologies to anyone i've offended especially JUSTABANGER2. My bad bro, didnt mean to piss you off... :thumbup:
Click to expand...

Its all good. I was just stating my side of dealing with Meucci I really do hope they make a big comeback. But they are going to have a up hill battle because of all the problems they've had in the pasted. They might start with a lifetime warranty on there shafts not warping. Like Mcderment and some other cue makers have. Good luck with your new job.
 
sfleinen said:
These are two very good posts. In my industry, we call a webmaster a "slide the pizza under the door" guy, as he/she relates to the company's PR / public presence. In other words, a back room I.T. guy that works tirelessly on software code or equipment/infrastructure maintenance, and NEVER has any interaction with that company's public face or customers. You just keep feeding pizza under the door, and after some time, the door opens, and out pops new software code, a new website, etc. These folks you NEVER want interacting with customers, because the wrong message invariably is put forth (either by the wording itself, lack of tact, lack of knowledge about the company's PR / public message, lack of training in public relations itself, etc.).

I'm hoping Meucci is not trying to have one guy wear two hats, in the supposed interest of, oh, I don't know... cost-savings? If so, that would be a disastrous move. Countering / repairing a damaged reputation is best left up to folks who have the specialized training to do so. These are folks who have "firefighting" skills -- you can literally throw them in front of an angry mob, and after all's said and done, when you come back, the situation has been completely or nearly completely quelled.

-Sean
Click to expand...

Could you explain this to my wife? I'd like to be that guy for cases. :-)
 
Personally, I cannot see the logic in supporting Meucci as a company after many years of customer (and dealer) abuses we have all heard time and time again. The best way to protest such egregious behavior is to walk, with our wallets.

On the other hand, it makes sense to support cuemakers or businesses with a proven history of good customer service.
 
I really like the new site. Good job! I would LOVE to see Meucci get their act back together and start to produce high quality cues like the first ones. Bob seems to be an innovator. IMO, I think that along with a back to basics mentality will get you back to where you were and want to be. They made a great product for a long time and were well respected. Some folks memory may not go back that far or they may be too young, but Meucci was the nuts for a while. You had it going on and changed to mass production. All you have to do is go back to what has been proven time and again with cues. Quality is better than quantity. Look at some of the most expensive cues out there Searing, Boar, Showman, etc. They turn out a relatively small number of cues and command the highest price. At a minimum, Meucci should open up a small custom shop (like Heubler did). Advertise it widely and if the environment permits and demand increases, why not shut down the cheap production stuff that has tarnished the name? Let's face it, Meucci was synonymous with an excellent cue back in the day. I believe that Meucci can be that again. Good luck!!! We'll be watching.
 
I was in Tunica this past weekend, and drive by Meucci's facility coming and going. There is a big "For Sale" sign in front of the building.
 
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