New room owner's observations

dirtydog48

AzB Silver Member
Silver Member
This may be lengthy, I hope most of ya'll do not mind.
We have a small room that has been open for about 6 weeks. It has been successful beyond our expectations even though it is just pool, pop, snacks and a few video games. Everyone seems comfortable and relaxed in the atmosphere we have established emphasizing comfortable seating, low prices, the best in equipment and cleanliness. Everyone is welcome and no-one will be asked to leave unless they violate the rules which are clearly posted (no weapons, drugs,harassment, Etc.).
The rub comes from a small group of self-proclaimed "pool players/hustlers". These people can be categorized by:
1. Always want to barge into a golf or ring game and loudly want to raise the stakes. Of course, this only happens when lesser players are playing and are socializing cheap. They do not even want to get in if better players are involved.
2. This type rarely enters cometitive tournaments, instead they find small local ones they can take off week after week.
3. They hate and even resent paying pool time.
4. They always feel singled out and persecuted if anyone mentions they might give up a little spot to even the odds or play for the stakes already established. They often embarass themselves by loudly proclaiming they are being persecuted because they are such "good" players.
5. They are hard on the equipment by slamming balls on a neighboring practic e table, banging unnecessary jump shots, slam chalk upside-down on the rails, etc.
6. They feel they are more valuable customers because they like "action" and want to be treated royally.
Don't get me wrong, I have played this game longer than I would like to admit and like action as much as the next guy. I will not allow, however, these types to take advantage of my customers. We have had several $100 sets between good players and some good match-ups and they are fun to watch and create interest. However for one of these type "players" to rob a beginner is not good business in my room and is not what I call action.
The point of this post is to find out if anyone recognizes this type player. It is a fact that when they are not around, the golf game is larger and more sociable. The social player will not say anything, he just stops playing when forced to play for higher stakes. At one point our daily 6 to 8 man game dwindled to just the 3 "good" players.
Thanks for letting me rant a little, any input is appreciated, but this is really basically an observation.
 
I have seen this type of player many times. They are a locksmith, and never gamble, just rob lower level players. He's got a little 'niche' in your room. You have a few choices:

1. Don't let him in the golf ring game. No action, no player.

2. You need a bigger fish play/woof at this sort until he finds another place with easier 'action' to call 'home'.

3. Knock his action. Tell your loyal customers if they get in a bad match.
 
PROG8R said:
Where is this room? They sound like they could be a good hook.

He called it "pop" so I'm guessing somewhere up North, maybe Iowa.
 
This is a negative influence on you and your business. He'll scare off and hustle your good customers. I think you should protect your business from any person who loses you good customers.

Warn him about his behavior, then boot him. Better yet, just go ahead and eject him - then he won't be able to bad mouth you and bore your customers.

Chris
 
Endorsement

I've been to this pool room, and like it very much. DD48 is a first class gentleman that welcomed me in. Sorry I haven't been around, but I will be back. In fact, I've been letting others know about your place.

As for the people you mention, I agree with the rules of behavior you stated. Maybe a little sit down with them to clarify their conduct will avoid any future problems. I actually like watching those guys shoot when they're not trash talking.

As for me, I'm looking forward to shooting with you and anyone you can steer me to that would help mentor me to improve my game. I don't mind playing cheap sets ($5), but don't need to fund anyone elses living/gambling expenses.

See you soon (hopefully)!
 
DirtyDog48, I think talking to them without having a plan is going to get you nowhere.. Point in fact I think that might blow up in your face if they have the type of personallity you described. They'll probably just take it as an insult and leave not to come back. Problem being they'll be bad mouthing you and your place to anyone that'll listen at all the different halls.

Typically with guys like this you have to cater to their ego becuase that's a large part of their personallity. Now you might be thinking to yourself "I should cater to them?" What I mean by that is to talk to them and run a sales pitch on them.

For example "It's obvious you guys are the players of the group, and I enjoy action as much as anybody. Let me get each of your phone #'s and when someones in here looking for a game I'll give you a call. In return for that though you guys gotta tone down trying to hustle all the lower level players that walk through the door. These guys are my bread and butter and ultimately what keep the doors open etc..."

As far as being hard on equipment, again your going to have to use some sales pitch.. As an owner you can "sacrifice" one of your tables and tell them if they are going to be practicing jump shots etc.. to do it on that one. Put really thick slow cloth on it (makes it easier to jump which makes them happy) and the felt will hold up better to the abuse then simonis or championship. Or you can try to talk to them about it if your smooth with words and think you can get it across again without pissing them off. Lastly what a room owner did down here in San Diego is he just declared No jump shots, and no Masse shots one day. "Curve shots" are allowed, but basically anything that causes you to seriously elevate your cue and smash the cue ball into the table is out.

Good luck with your problem, I hope it all works out for you.

DJ
 
I'd say your social banger types are the guys that are good for business...Keep them happy and you should do well....Unless your roon is a total action central...A few Big action guys are not going to help buisness especially if they are trying to rob social type players..

Eventually the fun wears off of a cheap ring game...Once people start losing a good chunk of money....

Every room has a guy who kills games one way or another....As owner I'd be more worried about the 6 or 8 guys than the 1 hustler....
 
I've worked in a few pool rooms, one just like yours. EVERY new place has growing pains, and the guy you described finds his way to every new place to prey on the weak. If you feel he's in any way screwing up a good time for the rest of the players....GET HIM OUT NOW!

I have personally asked 3 players to let up on the local average players, and there was no problem with any of them. 1 never came back, and the other 2 just toned it down a notch. Don't worry about thee kinds of guys bad mouthing you. If they are jerks in the room, most likely they are jerks everywhere else so people will take it with a grain of salt.

The newby, or aspiring players are your bread and butter practice players that will keep your investment rolling. Taking care of these guys by stopping the jerk will pay BIG dividends by everyone seeing you got their backs.

Good Luck with the room,
Gerry
 
dirtydog48 said:
This may be lengthy, I hope most of ya'll do not mind.
We have a small room that has been open for about 6 weeks. It has been successful beyond our expectations even though it is just pool, pop, snacks and a few video games. Everyone seems comfortable and relaxed in the atmosphere we have established emphasizing comfortable seating, low prices, the best in equipment and cleanliness. Everyone is welcome and no-one will be asked to leave unless they violate the rules which are clearly posted (no weapons, drugs,harassment, Etc.).
The rub comes from a small group of self-proclaimed "pool players/hustlers". These people can be categorized by:
1. Always want to barge into a golf or ring game and loudly want to raise the stakes. Of course, this only happens when lesser players are playing and are socializing cheap. They do not even want to get in if better players are involved.
2. This type rarely enters cometitive tournaments, instead they find small local ones they can take off week after week.
3. They hate and even resent paying pool time.
4. They always feel singled out and persecuted if anyone mentions they might give up a little spot to even the odds or play for the stakes already established. They often embarass themselves by loudly proclaiming they are being persecuted because they are such "good" players.
5. They are hard on the equipment by slamming balls on a neighboring practic e table, banging unnecessary jump shots, slam chalk upside-down on the rails, etc.
6. They feel they are more valuable customers because they like "action" and want to be treated royally.
Don't get me wrong, I have played this game longer than I would like to admit and like action as much as the next guy. I will not allow, however, these types to take advantage of my customers. We have had several $100 sets between good players and some good match-ups and they are fun to watch and create interest. However for one of these type "players" to rob a beginner is not good business in my room and is not what I call action.
The point of this post is to find out if anyone recognizes this type player. It is a fact that when they are not around, the golf game is larger and more sociable. The social player will not say anything, he just stops playing when forced to play for higher stakes. At one point our daily 6 to 8 man game dwindled to just the 3 "good" players.
Thanks for letting me rant a little, any input is appreciated, but this is really basically an observation.

As a good customer and good player who sometimes wants to gamble and sometimes wants to practice, I can tell you that I won't go to a place where I know I'm going to be harassed nonstop to play unless I'm looking to score off the person that I know will be there. I don't like to practice with somebody barking at me. Even if I know I will beat the guy, I don't always want to gamble.

Cheers,
RC
 
Print this thread and hand it to each person that is the asshole in question... If they don't get the point, spell it out...
 
Great input

from a lot of players who care about pool and appreciate a clean and well maintained room that promotes respect for the game, the room and each other.
It is very encouraging to see others out there who feel the same as I do.
For those who asked, the room is in Flint, Mich at the corner of Van Slyke and Maple.
E.
 
I would suggest a weekly beginners tournament of some kind, C level at most and under. With handicapps with in that level. Be very strict about not letting any higher level players in. You could also do an Open level for anyone on another day. I think this will give some of your newbie players a chance to learn, win and have fun. You could even do points and and give out prizes every few months, like a cue. This will keep them coming back...
I don't think you have to worry too much about this small group of hustlers chasing away business if you treat your other customers well and give them incentive to keep playing.
 
Last edited:
cuechick said:
I would suggest a weekly beginners tournament of some kind, C level at most and under. With handicapps with in that level. Be very strict about not letting any higher level players in. You could also do an Open level for anyone on another day. I think this will give some of your newbie players a chance to learn, win and have fun. You could even do points and and give out prizes every few months, like a cue. This will keep them coming back...
I don't think you have to worry too much about this small group of hustlers chasing away business if you treat your other customers well and give them incentive to keep playing.

I also would suggest a weely tournament or 2. 1 8 ball & 1 9 ball. In addition an APA League, it's guaranteed buisiness week in and week out. Did you mention that you do or don't serve food and drinks?

Black Cat :cool:
 
1pRoscoe said:
Print this thread and hand it to each person that is the asshole in question... If they don't get the point, spell it out...


I love this post!:)
 
leagues and tournaments

are limited due to size. 8 tables including 3 bar boxes, 4 9' GC's and a 6 by 12. Interestingly, weekend daytimes are slowest so maybe some jr. tourneys and leagues are a possibility on Sat. or Sun. afternoons. Food and drinks are limited to pop (soda) and snacks. All 'employees' are volunteers, so I don't think it is fair to ask them to serve food. Weekdays are supported by retirees and evenings by the neighborhood with a sprinkle of action 9-ball and golf.
 
There use to be a pool hall in Atlanta (Atlanta Billiards) where half of the people there were those players. Always wanting to play someone coming in off the streets. But never played the regulars. They would come up and say "I can't shoot worth a crap" and stuff of that nature. Yet they are wanting to play you for money. That place is no closed down. The Pool Room Duluth opened up and haven't seen any of that there. Which is why I go there. So I don't know where they went after that.

Then again. It's also these same people who wouldn't even recognize Johnny Archer, Mike Sigel, Efren Reyes, or even Earl Strickland if they showed up.

But you are a private business and are allowed to decide who can and can't come into your place of business for whatever reason you please.

If you know of a killer sharker and player let them come and bug these guys out on their own. If not just give them the boot.
 
Hand them the list of objectionable behavior that you posted and point to the sign on your wall that reads,

"We reserve the right to refuse service to anyone."
 
Sounds like Lee, Barry and Bean have been visiting your establishment, Earle.....

You will never make a buck off of them and they will expect the Red CArpet everytime they come in....

It's bad buisness...

Ryan kept a good leash on that shit as he was so busy.

I'm sure you'll figure it out too...

Hire a doorman that doesn't like anyone to make sure things run properly...

Someone like me...

;)
 
Back
Top