I was an OB user for years. Loved their shafts. After my last round of customer service with them, I decided to go another direction. Horrible experience. I still use the OB butt for my cue, but when that goes, it's over between us.
It seems that Royce was the heart and soul of OB cues. Great dealings with him myself and many others reported the same. When he died OB became just another cue company and not even one of the best when it came to customer service.
Like many others, I miss Royce even though I can't claim to have known him well.
Hu