Ozone billiards sucks at shipping.

I've just never had a problem like this from any shipper I've ordered from and I order a lot of stuff mostly car and paintball stuff but still maybe they will get better with the others they ship to
 
armoworrior said:
I've just never had a problem like this from any shipper I've ordered from and I order a lot of stuff mostly car and paintball stuff but still maybe they will get better with the others they ship to
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I'm sorry you feel that way, Ozone is a great company, but no one is perfect. Mistakes happen. Once you receive what you ordered everything will be over with and you can then never order from Ozone again, if you so chose.

BTW, welcome to AZbilliards ;)
 
armoworrior said:
no you didn't miss a thing and I was trying to see if anyone else has had this same problem with them messing up orders. and yes I'm a little angry that I have a cue I can't play with for the weekend and part if next week. It wouldn't be so bad if I didn't really need the tip.
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Mistakes happen. Let it go. If that is the biggest thing you have to worry about you are doing well.
 
armoworrior said:
lost means they have no idea where my stuff is and when its going to show up they are re sending it but I still have a cue I can't play with because I have no tip.
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Two words: Spare shaft.

It's hard to believe that people post on here wondering why you would need one.

Maniac
 
Never had a problem with Ozone when I ordered stuff, probably 3 or 4 times.
 
armoworrior said:
its actually not but you'll don't need all that
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You can tell us what's really bothering you, we're here to listen.
I understand that this Ozone thing is what pushed you over the top, so tell us what the real problem is,
maybe we can help, you have friends here, kumbaya my brother>>:grin-square:
 
screwed up

armoworrior said:
and maybe just maybe me getting a little upset about their attention to detail will make it better for the rest of the people that will continue to order from them. but that's just like sticking your finger up in the air hoping a fish will jump out of the water and land on it.
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I had problems And was point blank upset, Ozone did everthing they could to make this right with me, I wasnt happy but they still bent over backwards knocking off30 bucks on another cue.

I am not trying to argue with you but ozone billiards really tried to do what they could to help,
The problem I had was I had promised the cue by a certain date to a customer, and broke my promise to a customer. But he did get a better cue for same amount of money...:thumbup:

I strongly suggest that you call up Ozone billiards ask to talk to the boss and ask him to either give you some kind of reasonable answer or ask to get a refund on your money.

I hope you get things worked out, without having to get real upset.

Good luck
MMike
 
It's really unfortunate that your order was messed-up in a few ways, along with the order of the other customer who's package was sent to you by mistake. I can see why you'd be upset and not want to use Ozone again and it sounds like they've lost a customer for good, and that there is not much within reason to remedy they can do to remedy the issue.

That being said, in general, every company, even the best of them, can make a mistake, even sometimes a series of mistakes; it's how they remedy the mistake that really shows how good they are... They just need to make it right in the end and win your confidence.

Personally I use another vendor just out of customer loyalty, but I have used Ozone, and my two good friends both use Ozone as their first choice and have had great service from them, above-and-beyond. I have seen one of them call Ozone with an issue with a cue, and Ozone went out of their way to remedy the problem replacing the cue when they didn't have to. And this was not Ozone's problem, it was a manufacturer's issue like 5 months after purchase.

Ozone just wanted to make life easy for their customer, and keep them satisfied, and make it right. That is a rare level of service these days, and I give them props to that and would recommend them to anybody without hesitation.
 
abs said:
It's really unfortunate that your order was messed-up in a few ways, along with the order of the other customer who's package was sent to you by mistake. I can see why you'd be upset and not want to use Ozone again and it sounds like they've lost a customer for good, and that there is not much within reason to remedy they can do to remedy the issue.

That being said, in general, every company, even the best of them, can make a mistake, even sometimes a series of mistakes; it's how they remedy the mistake that really shows how good they are... They just need to make it right in the end and win your confidence.

Personally I use another vendor just out of customer loyalty, but I have used Ozone, and my two good friends both use Ozone as their first choice and have had great service from them, above-and-beyond. I have seen one of them call Ozone with an issue with a cue, and Ozone went out of their way to remedy the problem replacing the cue when they didn't have to. And this was not Ozone's problem, it was a manufacturer's issue like 5 months after purchase.

Ozone just wanted to make life easy for their customer, and keep them satisfied, and make it right. That is a rare level of service these days, and I give them props to that and would recommend them to anybody without hesitation.
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I'm just afraid that if I do use them again because I've had so many issues with just two orders that it will be way worse. I don't need worse but maybe I'll buy a new shaft and I'll just call them to order it and talk to the boss while I'm at it.
 
armoworrior...You will eventually get your correct order. There are many other reputable online billiard stores (Pooldawg & Seyberts come to mind). You can see that Ozone has many satisfied customers. I still say to call and talk to the owner...not just whoever answers the phone.

Scott Lee
http://poolknowledge.com

armoworrior said:
I'm just afraid that if I do use them again because I've had so many issues with just two orders that it will be way worse. I don't need worse but maybe I'll buy a new shaft and I'll just call them to order it and talk to the boss while I'm at it.
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