I had a similar experiance with a customer that wanted a custom shaft made, He was a regular but kind of weird guy, I knew this but he always paid for his work no haggle so when he wants this shaft made no problem. This particular shaft was from an older cue I cant even remember the name but it was a 5/16 18 thread with a long looking pilot. So I make the shaft and call the guy tell him his shaft is done it will be $125.00 ( a bargin at twice the price) he comes into the shop the next day ( I had my own shop at the time before I started here at Strokerz) he proceeds to tell me that the guy in his pool room in PA can order the shaft fot him for $100 and save him $25 so he dosent want the shaft. I expain to him thats fine but the next time he needs a tip to go to that guy or the next time he needs a cue rewrapped go to that guy as a matter of fact I say don't bother coming back into my shop if your gonna do that. SO the guy leaves. About a week later he calls and tells me he's sorry blah blah blah and if I still had the shaft he would take it. So I say ok that will be $175.00 + tax. Not a word of complaint. Just goes to show ya this buisness is not what its cracked up to be
My office has about 10 cues in it right now waiting to be picked up and all minor repairs not one over $30 and they will leave a $350 cue here instaed of pay me.
Special cue orders from our pro shop I require 50% down and all new custom shafts I make require the same. Most repair work I do while they wait but if it takes a while or they cant wait I let them pay when they pick it up.