I placed an order through email to Pechauer to purchase a weight bolt for my cue on 26 November.
And 16 hours later I was attended to by Scott Douglas.
" Dear Shaun,
If it is just 1 weight screw and you are in the U.S. we would mail it for
free.**Just let me know your address.
Sincerely,
Scott Douglas
J.Pechauer Custom Cues"
I thought to myself, I need another weight bolt so I enquired how much would I have to pay for two weight bolts then... Scott didn't reply me. I thought my email sent from my iPad didn't went through so I followed up another email.
" Dear Shaun,
I mailed them out today.
Let me know if you need anything else.
Sincerely,
Scott Douglas
J.Pechauer Custom Cues "
I was confused!!! Did they charge my card because of my previous purchase with them? It can't be a free thing can it? So I replied saying I haven't made a payment to them yet...
" Dear Shaun,
I did not charge you.**
Let me know if you need anything else.
Sincerely,
Scott Douglas
J.Pechauer Custom Cues "
Wow! I am so impressed by their after sales service and this is exactly how a business should be conducted. I strongly recommend Pechauer to anybody out there... Their cues play great and the after sales service??? SUPERB!!! :THUMBSUP:
Sent from my LG-D802 using Tapatalk
And 16 hours later I was attended to by Scott Douglas.
" Dear Shaun,
If it is just 1 weight screw and you are in the U.S. we would mail it for
free.**Just let me know your address.
Sincerely,
Scott Douglas
J.Pechauer Custom Cues"
I thought to myself, I need another weight bolt so I enquired how much would I have to pay for two weight bolts then... Scott didn't reply me. I thought my email sent from my iPad didn't went through so I followed up another email.
" Dear Shaun,
I mailed them out today.
Let me know if you need anything else.
Sincerely,
Scott Douglas
J.Pechauer Custom Cues "
I was confused!!! Did they charge my card because of my previous purchase with them? It can't be a free thing can it? So I replied saying I haven't made a payment to them yet...
" Dear Shaun,
I did not charge you.**
Let me know if you need anything else.
Sincerely,
Scott Douglas
J.Pechauer Custom Cues "
Wow! I am so impressed by their after sales service and this is exactly how a business should be conducted. I strongly recommend Pechauer to anybody out there... Their cues play great and the after sales service??? SUPERB!!! :THUMBSUP:
Sent from my LG-D802 using Tapatalk