Hopefully with the new employees working there, maybe it will make a difference?
Meucci has been cleaning house ever since they built the new factory.
And now I see on some new cues, they aren't using a stainless steel pin.
Looks like a piece of galvanized piece of cold rolled steel with hardly any threads. When you measure over the pin, it is .015 undersize. Not much thread and when you put the shaft on, there is so much play you wonder if your going to strip the thread if you tighten too much.
In the last 8 months, the shaft inserts are not as good as they used to be. Not solid brass. Sometimes I need to deburr all the shaft collars and butt collars. Since Bob is not happy,

hopefully he'll get this straightened out.
I've waited 2 years already for a cue to come back from repair. Right now I have a cue thats been there for 16 months. Yeah, I call them every other week too.
Same story..."your cue will be going out next week."