Rant about Billiardwarehouse

K

klaha81

World Class Shot Misser
Silver Member
This is really very irritating and frustrating! this is the last time i'm getting something from billiardwarehouse again!

I ordered a lambros ultra shaft in July and up till today, i have not received the shaft. I often have to send up two emails to get in contact with them and they only can apologize. At times, they even told me that they did not receive my emails (quite obviously a lie) and thats why they replied late. :mad:

Because of billiardwarehouse not replying to my emails, i sought help from Mike Lambros directly and attached details of my order. He promised to make my shaft. Suddenly thereafter, billiardwarehouse replied to my emails and informing me that they have received the shaft from Lambros but it was a normal shaft they received (-_- 250usd form a normal shaft zzzzz):mad::mad:

So i informed billiardwarehouse that it was a standard shaft i wanted (as stated in the order) and billiardwarehouse sent it back. This was all still in the month of August.

2 months has passed since then and up till today, i have not gotten my shaft but lots of apologies and weekly delays. The last time i have received an email from Billiardwarehouse, they informed me that Lambros would ship the shaft to them on the 4th of October.

It is now the 15th of October, i have sent 3 emails seeking the tracking codes and the status of the shaft but they are pulling the same stunt of not replying to my emails again. As i stay overseas, it is inconvenient to call them. I am not optimistic of receiving any replies from them soon, nor am i confident of getting the cue in October, 2012 or ever. If i should get an email soon, that is probably again another delay of 2 weeks. Businesses should not be done if you can't stick to datelines nor make any promises.

To those not from US who want to order something Made to Order, please beware! Avoid at all cost!
 
i had a few small hickups with my dealings with the BW guys. all in all they're nice people and with my problems it wasn't as big a deal it is with yours. sounds pretty bad man. i hope they find a way to make this up to you
 
I've never received a satisfied email answer from billiardwarehouse and tried a couple of times.

I choose Seyberts / ozone billiards over them every time now.

Their loss.
 
are they the only place that sells them???
do they owe you money???
order one direct from lambros???
 
bbb said:
are they the only place that sells them???
do they owe you money???
order one direct from lambros???
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I have already paid for the shaft since July!!

Talking about lambros makes me more mad! Remember i contacted lambros directly after billiardwarehouse did not reply me in August. Lambros has some ridiculous spam control email replies and after i used another mail addy to send him the query along with the attached order confirmation stating the details of my order, he finally replied.

After a few correspondences and according to Billiardwarehouse, he sent my shaft (but a normal one as mentioned previously) to them. But 250usd for a standard shaft, really? He didn't even bother looking at the order confirmation email i attached which clearly states an ultra shaft!:mad::mad:
 
M4verick said:
I've never received a satisfied email answer from billiardwarehouse and tried a couple of times.

I choose Seyberts / ozone billiards over them every time now.

Their loss.
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If Seyberts had what i want, i would have picked them anyday (as i have done so pretty much in the past). As for ozone, this is the first time i've heard of them, so thank you for the recoomendation! :)
 
M4verick said:
I choose Seyberts / ozone billiards over them every time now.
Click to expand...

I've been real comfortable with these companies for years. Both are 100% reliable and have an excellent rep.
I never had an issue with BW... But Seyberts/Ozone/Muellers are human but almost flawless.
 
I ordered a jb flowers case from them once. I got the black and tan one but the pics on the site showed a black and brown one so I thought that's what I was ordering. didn't know black and tan is actually more like black and red. I guess it's my fault but I was going off the picture on their site, they should make sure it's accurate and have the items properly displayed.
 
Finally, Greg from Billiardwarehouse has replied (i wonder if this post has reached him somehow)

"I am very sorry that this has taken so long. I spoke to Mike this morning. He promised me that your shaft is shipping to me today. I should have it on Wednesday. I will ship it to you immediately when it arrives."

This is the ALMOST the same format email i received on the 3rd of October. Here is the body of the email he sent on the 3rd of October

"I talked to Mike today. The shaft is shipping to me on Thursday. I will email tracking as soon as I ships from here. I am really sorry it has taken so long."


Somehow again, i highly suspect i will receive any tracking code anytime this year but oh well, i'll keep my fingers crossed. Update again when i get any tracking code.
 
I would never order anything from BW again. I bought a Z-2 Predator off their site last year and the shaft roll was so pronounced, I couldn't believe the tip stayed on the cloth.
 
Tried to inquire about returning a cue, since the sneaky pete they sent me had the wrong thread. Never heard back. Not doing business with them again.
 
In my eyes the correct thing for BW to do was to have Mike Lambros ship the shaft directly to you. This avoids anymore delays. Mike could very easily charge the shipping to BW. Poor customer service in my eyes...

DrGonzo said:
I would never order anything from BW again. I bought a Z-2 Predator off their site last year and the shaft roll was so pronounced, I couldn't believe the tip stayed on the cloth.
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Firstly, I would like to thank the people who brought this post to my attention.

Daryl is correct. The service that he received from me is unacceptable and I take personal responsibility for my poor performance. I am trying to make it right for him privately. He is welcome to post about it in any way he'd like. I do hope that I will be able to make it right for him. As many of you know, I do try to go the extra mile and earn the business. In this instance, I have failed miserably. I deserve the bad press and it is a solid reminder of how important it is to make sure that each and every order and situation is correct. I will not soon forget these posts. I am truly embarrassed!

If there is anyone else who feels that I have failed them, please contact me and let me know how I can make it right. My reputation is very important to me and my goal is and will always be to develop relationships and earn repeat business.

Greg Savoie
BilliardWarehouse.com
888-809-7665
 
DrGonzo said:
I would never order anything from BW again. I bought a Z-2 Predator off their site last year and the shaft roll was so pronounced, I couldn't believe the tip stayed on the cloth.
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I do not recall this problem. We roll every Predator shaft before shipment. I would never deny someone the opportunity to exchange or return a shaft if he/she was not satisfied. Did you give us the opportunity to make it right?

Greg
 
charlieeeh said:
Tried to inquire about returning a cue, since the sneaky pete they sent me had the wrong thread. Never heard back. Not doing business with them again.
Click to expand...

It is particularly difficult for us to take care of a problem if we are unaware. We do our level best to make sure that we never miss out on an email; however, it does happen occassionally. I also have noticed that my emails occassionally go to customer's junk filters as well. Please contact me concerning this order if there is something I can do to make it right.

Thanks you.

Greg
 
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