Ive had so many good experiences with them, but then one bad deal that recently happened but it was my fault in all honesty, so can't actually blame them for it.. All what I bought previously to that late incident was really good, and also had some work on my shafts which was really good.
The last experience was my fault as I said, I bought a shaft then it arrived and was wabbly on my butt, then asked if I could send it back, and they said ok. but personally I hate to send back things due to the distant between me and america (I live in the middle-east) However while the shipment was going there I asked if I can get another brand of shaft that is actually the same price, they said OK no problem, but then they sent me a shaft that wasnt what I requested , the pin was not the right one, the collar was also long and the shaft itself was long too, but I blame myself because I think I didn't explain myself well maybe. After that shaft arrived it also didn't fit my butt of the cue, so it sat in my drawer and I never used it. Also didn't call/email them about it because I don't want to go through the whole ship-back again thingy as I already did it on the first shaft and it also cost more additional money to shipback things.