sold a blue grass here (what would you do?)

knowing both sides to the story i was told the cue was damaged in shipping. it was in a cardboard tube and one of the end caps feww off and the cue was damaged. no matter what 104$ might be easier them filing a claim ect... thats what it will become

fwiw he didnt say anything bad about you personally just the cue got damaged
 
Still doesn't explain how the $104 bill came to be when Richard Harris charges $25 to repair the damage.
 
Bill, it is going to take a lot more than one person trying to spread ill-words to ruin your reputation around here. Pay him only what he has coming and let it go.
 
cornerstone said:
BENFICA
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Join Date: Dec 2007
Location: Newman, CA
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Posts: 2,180



Richard Harris pool cue fix

--------------------------------------------------------------------------------

Hello Bill,
You were right on the money.
Richard Harris charged for the cue fix $100.00.
Please Paypal $104.00 to amaninha@live.com since I have already paid Richard for the cue fix and he is shipping the cue back to me.
__________________
Tony
Player: Dave Kikel, Richard Harris, Barnhart, Runde, Omen
Jump/Break Cue: Tiger IceBreaker
Cases: Swift, Whitten and other ones
Table: Connelly 8'
Lathe: Mid-Size Hightower
Need a Tiger Product? Tips, shafts, cues, accessories? Send me a pm for pricing!
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i suggest editing your post and deleting benfica's e-mail address, for privacy purposes.

by the way, his e-mail address, i dont know what language he used, but in turkish it is a phrase, or saying meaning "watch out" or "be careful" street talk tho. anyways, youre right and i say no money.
 
My side of the story

Hey Bill,
It is easy to tease somebody... Specially when you have an arsenal of $1,5000.000.00 of consignment cues. Good luck at VF...
Thought you're going to resolve this in a civilized manner, just between us, instead you like to show it off to look good and go public.
So here is my side of the story...

1 - Got the cue damaged due to poor shipping.
2 - Called Bill and he immediately said he would take care of the damage.
3 - Sent the cue to Richard Harris and no estimate of cost was given and meanwhile I called Bill like 6 or 7 times to give him status of the issue. One of the last times he told me over the phone he hoped the fix was not going to be over 100 bucks.
4 - Meanwhile while talking to Richard I understood he was not going to charge for the ding I had (might have changed his mind), that all he was going to do was to put a drop of epoxy and get it buffed up.
5 - Got an email from Richard saying the cue was ready and I had to ask him once again the charges (actually called him up).
6 - Got an email from Richard saying it was going to cost $125.00.
7 - Since I sent him 2 black Kamuis I thought he was going to charge me like 5 bucks a piece to install each one (he charged $15.00 a piece!)
8 - Told Bill that charge would be around $100.00 (plus PP fees)
9 - Bill leaves me a nasty message on my home VM so everybody could hear that I was stealing from him so my wife and kids could hear? He had a phone to call me when I paid him for the cue :rolleyes: Why didn't he call me on cell phone instead of venting on my house VM, very classy Bill :mad:
10 - So he send me a pm saying actually Richard Harris sent him a break down of the charges, fine with me. Also sent an email to Richard to confirm what Bill told me and has a good christian I am going to trust his word.
11 - Sent him a pm asking for both shipping charges since Richard wanted the whole cue so the thickness of the finish of caps matches the thickness of the cue - so butt and collar match.
All I asked then after I got the break down charges was the fair amount. Both shipping charges of the cue and caps finished.
12 - My last pm to Bill @ cornerstone was just to give me whatever he felt it was fair for him.
13 - Bill, you are not more honest than I am, so have a beer at VF on me and keep the change. I am cash poor right now but my integrity and honesty is much more valuable.
Now you know the rest of the story...

100_1225.jpg

100_1231.jpg


No third cue cap pic since only had a scratch and you could not almost tell anything, but Richard Harris got it fixed anyway.
 
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turbo said:
i suggest editing your post and deleting benfica's e-mail address, for privacy purposes.

by the way, his e-mail address, i dont know what language he used, but in turkish it is a phrase, or saying meaning "watch out" or "be careful" street talk tho. anyways, youre right and i say no money.
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My email is my first initial and last name and my last name means "sweet little sister" and it is Portuguese. Also the same word in Turkish can have several meanings depending the way you say it. Just a fyi.
 
jcommie said:
Scumbags like this should be treated as such, if you let him off easy he'll do it again. Just ignore him. If he spreads lies threaten to sue for libel with damages being loss of business due to malicious lies.
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I hope you apologize publicly the name you called me, specially without knowing the rest the story, just my 5 cents.
 
our_auctionguy said:
If you insured the cue when it was shipped to him and he claims it was damaged in shipping, make a claim to the shipper for the cost of repair for that specvific damage only and submit a copy of the repair receipt showing you aren't asking for the the butt damage reimbursement. Send him the insurance payment when it arrives. As for shipping costs, you might throw that in there if insurancw won't pay it. The burden on proving it arrived damaged his on him.
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FYI. I migh be wrong but the cue came without insurance claim, only signature confirmation.
 
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Bill, you are not more honest than I am, so have a beer at VF on me and keep the change. I am cash poor right now but my integrity and honesty is much more valuable.
 
Look like BS? Yep.
Smell like BS? Um, yep.
Feel like BS? Ugh, eww, yep.
Taste like BS? yuck. Yep.

OK. Must be BS then.

Yep, good thing we didn't step in it........

-von
 
Sold a Blue Grass here

"Sent him a pm asking for both shipping charges since Richard wanted the whole cue so the thickness of the finish of caps matches the thickness of the cue - so butt and collar match."

The damage on the butt caps is on the opposite end where it doesn't mate up to the butt. I'm sure he just "shot the top of each cap" and buffed it out. No need to send in the whole cue for this IMO. Also in the first picture (although blown up) it clearly shows that the joint cap doesn't match up perfectly to begin with.

I would pay him 35.00 (25.00 for repair and 5.00 shipping each way). I'm surprised Benefica wants more. I bought a Varney Break Jump cue from him and you couldn't ask for a easier transaction. He was a complete Gentleman all the way.

I wouldn't pay for the dent in the butt since it was disclosed to begin with and Benefica bought it that way. If he wanted the dent fixed by Bill to begin with Bill would of sent it to Richard Harris to begin with (2 shipments instead of 3).
 
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Sold a blue grass here

"so i called the customer and left a message that i felt he was trying to steal from me, by getting all this other work then charging me. well he got defensive"

Bill I hate to tell you this but most people will get defensive calling them a thief. Its hard to resolve any issue when you call your customer a thief. I would of told Benefica that I was only responsible for the joint cap repair and asked him why he wanted me to fix the other things.
 
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TWOFORPOOL said:
"so i called the customer and left a message that i felt he was trying to steal from me, by getting all this other work then charging me. well he got defensive"

Bill I hate to tell you this but most people will get defensive calling them a thief. Its had to resolve any issue when you call your customer a thief. I would of told Benfica that I was only responsible for the joint cap repair and asked him why he wanted me to fix the other things.
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Like I said before I do not want any money anymore. This could have been solved with a simple phone call to me.
There is no good guy or bad guy here, just simply Bill escalated this stuff so AZ'ers can see how nice a guy he is and how bad am I :eek:. After all he is the man with a zillion dollar cues. I am just a regular John Schmoe that he calls a dishonest guy. Way to go Bill, now you will have more people at your booth at VF. Free advertising :rolleyes:

Just a couple of days ago I did another transaction on AZ with a very respectable member and he sent the wrong shaft with cue and I am not going to vent on AZ saying the guy tried to screw me over and he is dishonest, bla, bla, bla, without calling him first and clear the issue with this AZ'er. It is childish calling people names and only shows a lack of respect.
 
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BENFICA said:
Like I said before I do not want any money anymore. This could have been solved with a simple phone call to me.
There is no good guy or bad guy here, just simply Bill escalated this stuff so AZ'ers can see how nice a guy he is and how bad am I :eek:. After all he is the man with a zillion dollar cues. I am just a regular John Schmoe that he calls a dishonest guy. Way to go Bill, now you will have more people at your booth at VF. Free advertising :rolleyes:
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FWIW i don't think you or Bill are dishonest or tried to zoom ea other. Your deal got complicated and expectations/approvals weren't clearly defined.

Perhaps Bill will request this thread deleted and you guys get on with working out a mutually amiable solution....privately.:)
 
Seems like a misunderstanding to me. Things sometimes go bad even without anybody purposefully causing it.

Acceptable scenario: The buyer recieves a damaged cue. He is instructed to send it back on the sellers money. The seller deals with the repair services & sends the cue back to the buyer in repaired condition. The seller keeps record & receipt of costs & makes shipping insurance claim. Everybody is happy, no public fuss, no angry wives.
 
qbilder said:
Seems like a misunderstanding to me. Things sometimes go bad even without anybody purposefully causing it.

Acceptable scenario: The buyer recieves a damaged cue. He is instructed to send it back on the sellers money. The seller deals with the repair services & sends the cue back to the buyer in repaired condition. The seller keeps record & receipt of costs & makes shipping insurance claim. Everybody is happy, no public fuss, no angry wives.
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This should be the lesson learned on the sellers side. Good post Eric.
 
cornerstone said:
aprox a month ago i sold a blugrass cue. and stated on my site i ding in the butt! shiped it to the azer and he said the joint caps got dinged in shipping? so i told him take care of it and ill cover you on it!
well i get a pm that my cost was $104.00?????instead of shipping off the money right away I call richard harris and asked him why soo much.
50.00 butt repair
30.00 new tips
25.00 spray the caps
20.00 shipping.?
so i called the customer and left a message that i felt he was trying to steal from me, by getting all this other work then charging me. well he got defensive and said he doesnt need my crap, and will never do buisness with me . then i find out hes contacting azers and complaining that I called him a thief. so i got a new bill that was shipping the cue to richard and insurance, 25.00 for the caps, and richard shipping 20.00 for a total of$66.45.
i felt this is still wrong since i did not say ship and insure the cue to repair the caps( JUST SHIP THE CAPS!!!) dont charge me for you fixing up the cue
you azers tell me what i should do! and that is what ill pay, this fine upstanding azer! you guys be the judge and all the facts are here let me know HELP!
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I think your reputation speaks for itself as being above reproach eventhough I have never personally had any business dealing with you. This is because I have plenty of friends, who are cue makers who have done business with you, one being Billy Webb, and everyone tells me your good to go which is good enough for me. I would just send the guy what is fair and then out him publicly so that he doesn't try to screw some one else here on the Forum. I am getting tired of all the Friggin Nit's on this forum, shit has been going to hell in a hand Basket.:groucho:

Just my thoughts
 
Bill Grassley

Im sorry but i gotta go with my gut and my dealings with Bill Grassley..The man is a man of integrity and honor,,If he says it so then thats what happened,,He doesnt sweat the small things and this is one of them,,In my dealings with him I have found him understanding..informative and above all honest. If more people adopted his ethics the world would be a better place..My two cents..R
 
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