USPS problems with shipping

T

Tank138

AzB Silver Member
Silver Member
I just wanted to know if any of you have had to go through th appeal process with the USPS for an insurance claim?
To make a long story short USPS was paid to deliver a cue via priority mail with insurance .My customer never received the cue but the postal service said it was delivered .But they have never produced a forum 3849 showing who signed for it.I have done many deals with this customer with never a problem.
So USPS denied the claim stating it was delivered but they have NO proof.They Never contacted my customer nor myself. So I send in an appeal for the first time It gets denied stating it was delivered but they do not have a forum 3849 or a proof of delivery .

Then they tell me to go purchase from my local post office a copy of forum 3849 & neither my post office nor the customers PO can not produce it.
They tell me to appeal again.So I do & I sent in a letter drawn up by an attorney along with signed statements from myself & my customer which were notarized , Sales receipts from me to him & a sales receipt from the person I purchased it from. They denied it again .But this time the question the value & do not say it was delivered.

My customer paid by cash though the mail to hide his funds from his wife .which there is no law on. Now they want a bank withdrawal for the value of the cue .& I need to appeal it again for the third time.
My PO does not understand the run around I have been getting they also got the runaround from my customers Postmaster He NEVER returned their phone calls & emails.

Has any one else had a similar problem with the USPS??If it gets denied again I am looking into taking the Both Postmasters to court for services not rendered .

Any help would be appreciated
Tank​
 
I have had a few issues similar. They never once have honored a claim. But then again, neither has UPS. Fedex I have never had to file with. DHL is the only place that has honored their word, and it was easy, cut & dry. USPS is outrageously faulted with their claim services, though. I think they pay somebody to give excuses & think of ways to not pay up.
 
Tank138 said:
I just wanted to know if any of you have had to go through th appeal process with the USPS for an insurance claim?
To make a long story short USPS was paid to deliver a cue via priority mail with insurance .My customer never received the cue but the postal service said it was delivered .But they have never produced a forum 3849 showing who signed for it.I have done many deals with this customer with never a problem.
So USPS denied the claim stating it was delivered but they have NO proof.They Never contacted my customer nor myself. So I send in an appeal for the first time It gets denied stating it was delivered but they do not have a forum 3849 or a proof of delivery .

Then they tell me to go purchase from my local post office a copy of forum 3849 & neither my post office nor the customers PO can not produce it.
They tell me to appeal again.So I do & I sent in a letter drawn up by an attorney along with signed statements from myself & my customer which were notarized , Sales receipts from me to him & a sales receipt from the person I purchased it from. They denied it again .But this time the question the value & do not say it was delivered.

My customer paid by cash though the mail to hide his funds from his wife .which there is no law on. Now they want a bank withdrawal for the value of the cue .& I need to appeal it again for the third time.
My PO does not understand the run around I have been getting they also got the runaround from my customers Postmaster He NEVER returned their phone calls & emails.

Has any one else had a similar problem with the USPS??If it gets denied again I am looking into taking the Both Postmasters to court for services not rendered .

Any help would be appreciated
Tank​
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They can be real a@@holes. I had an issue where a cue was broken in half by them. It was insured, but they initially denied my claim because they felt it's value was inflated. I got a letter from the cuemaker stating the retail value/cost to replicate the cue and sent it in to them. They then decided to pay. It took me almost 3 months to get my money back, though.
Joe
 
They are impossible to get a claim filed. The run-around is amazing. I am fortunate that I only had 1 problem with them. But I couldn't get my insurance money.

FedEx was easy to file insurance as long as you keep all the records.
 
All you have to do is get really angry and start shouting in the post office.

Tell your story outloud. "I paid for insurance, you people lost my package, and now you're not going to do shiet about it? Why the hell did I buy insurance, if you're not going to insure the package that you've lost! Show me a damn proof that the package was shipped or delievered. I have the damn reciept and insurance right here! Where the hell is your proof, your documents! Slam the papers on the counter!"

=)
 
Talk to the postmaster at the post office that you sent it from...they are required by law to provide the information that you paid for such as the signature and the insurance scan...where and when and who had it last..there is no way that the insured scan got past everyone..that would be someones job in an instant..ive seen it happen. if they dont have proof that it was received at the next stop they are responsable for the amount of insurance that you had on it..regardless of the value you say its worth..if you insured it for 3000 dollars then they are supposed to pay you $3000 unless you rat yourself out and claim it was only valued at $X amount of dollars...
 
Usps

Tank138 said:
I just wanted to know if any of you have had to go through th appeal process with the USPS for an insurance claim?
To make a long story short USPS was paid to deliver a cue via priority mail with insurance .My customer never received the cue but the postal service said it was delivered .But they have never produced a forum 3849 showing who signed for it.I have done many deals with this customer with never a problem.
So USPS denied the claim stating it was delivered but they have NO proof.They Never contacted my customer nor myself. So I send in an appeal for the first time It gets denied stating it was delivered but they do not have a forum 3849 or a proof of delivery .

Then they tell me to go purchase from my local post office a copy of forum 3849 & neither my post office nor the customers PO can not produce it.
They tell me to appeal again.So I do & I sent in a letter drawn up by an attorney along with signed statements from myself & my customer which were notarized , Sales receipts from me to him & a sales receipt from the person I purchased it from. They denied it again .But this time the question the value & do not say it was delivered.

My customer paid by cash though the mail to hide his funds from his wife .which there is no law on. Now they want a bank withdrawal for the value of the cue .& I need to appeal it again for the third time.
My PO does not understand the run around I have been getting they also got the runaround from my customers Postmaster He NEVER returned their phone calls & emails.

Has any one else had a similar problem with the USPS??If it gets denied again I am looking into taking the Both Postmasters to court for services not rendered .

Any help would be appreciated
Tank​
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The Post Office requires a signature if the package is insured over $200. If it is less $200 or less there is no signature needed.
I work for the USPS and there would be no 3849 involved if insurance is $200 or less. Do you have the insurance number? PM me and I will look it up.
 
Cmon now

Duce said:
All you have to do is get really angry and start shouting in the post office.

Tell your story outloud. "I paid for insurance, you people lost my package, and now you're not going to do shiet about it? Why the hell did I buy insurance, if you're not going to insure the package that you've lost! Show me a damn proof that the package was shipped or delievered. I have the damn reciept and insurance right here! Where the hell is your proof, your documents! Slam the papers on the counter!"

=)
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This behavior would make you look mighty foolish. All claims, with sales receipts, over $50 are sent to St. Loius for approval. Mostly a formality, it takes about 3-5 weeks to get a Postal Money Order returned from claims.
 
Cash through the mail....get outta here. :smile:

My thoughts are if you purchase signature delivery and can substantiate/document that the insurance value was not inflated, they will have to pay you the money....especially if they cannot produce the signature delivery documentation on their end.

I've never had any problems like this through USPS, but am beginning to think that the number of incompetent offices and staff across the states is beginning to increase.

Tank, I feel for you. Hope you can get this resolved to your satisfaction.
 
What a nightmare. I hope you pursue it to the limit. I have suspected inside fraud -employee related) by USPS on more than one occasion. Their Priority mail is mostly a sales ploy- I think it has about a 50/50 chance of getting there faster than regular mail. So typical of a business trying to cover their ass by reversing liability which was purchased from them to begin with. Hope you guys find out what really happened and get resolution- keep us informed please.
 
Duce said:
All you have to do is get really angry and start shouting in the post office.

Tell your story outloud. "I paid for insurance, you people lost my package, and now you're not going to do shiet about it? Why the hell did I buy insurance, if you're not going to insure the package that you've lost! Show me a damn proof that the package was shipped or delievered. I have the damn reciept and insurance right here! Where the hell is your proof, your documents! Slam the papers on the counter!"

=)
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:bow-down: :bow-down: :clapping: :clapping: :clapping:
 
Hummmmmm!!!!!!!

Duce said:
All you have to do is get really angry and start shouting in the post office.

Why the hell did I buy insurance, if you're not going to insure the package that you've lost! Show me a damn proof that the package was shipped or delievered. I have the damn reciept and insurance right here! Where the hell is your proof, your documents! Slam the papers on the counter!"

=)
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you better be carefull one(1)loud word or one(1)curse word and not to mention slamming the counter in our P/O will get you in handcuffs in about 4 minutes!!just a push of a button calls in about 20 police officers(just have to believe me on this)I know first hand
 
HDR10 said:
you better be carefull one(1)loud word or one(1)curse word and not to mention slamming the counter in our P/O will get you in handcuffs in about 4 minutes!!just a push of a button calls in about 20 police officers(just have to believe me on this)I know first hand
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That's what I think would happen, too.

Plus, it isn't the poor clerk's fault. Really, the Postmaster is about the only one who can help it. If all else fails, threaten (and then follow-up on it, if need be), to send an inquiry and copy of your info to the Office of the Inspector General, USPS. You will see more action then.

http://www.uspsoig.gov/

Joe
 
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In the world of competition the need to contract out parts or all of your service needs is the rule now. The postal service contracts out much of its transportation needs and fedex I believe handles priority mail from plant to plant and dhl also does some. USPS has zero planes and over the road transportation.They depend on contractors who are NOT employees of the postal service. Recently the USPS tried to contract out acual delivery service to mexicans in the sw usa and fla. and various other areas and through protest (from NALC and customers)and help from senators and congressman pressured USPS from having low paid contracted out workers acually delivering to your house.What does this have to do with these problems being discussed here....The freakin post office doesnt even know how to find a missing package because its all contracted out! So when you ship a 2000 buck pool cue with insurance chances are some private contractor who is paying 8 bucks a hr to some person who speaks little english is driving down the road with it in the back of his truck that looks like hell because they bid the lowest to get the contract,how much back ground check do you think they do:eek: The post office gets no tax money since 1971 and in order to meet budget it does what it has to to stay in business(yes,its a business,not some government service). All the delivery services have there issues but when people start complaining about the so called "employees" at the postal service they need to realize that the person in the uniform that comes to there house 6 days a week really does give a shit but the people who run the service and its board of govenors on capitol hill have other ideas and only care about the bottom line,it didnt use to be that way but it is now. I wouldnt take no for a answer in this case and if it was insured for more than 200 buck they have to show proof of delivery and the value of the item does need to be well documented for coverage.
 
Contract Units

I will say this, the POstal Service has many "contract" units around the country. These are privately run and usually tucked in another business, such as a hardware store or convenience store. Be careful, these are not USPS employees and if you mail an item in one of these it is not scanned into the system. If you mail a high dollar item be sure to take it to a regular USPS facility. This ensures that a employee, with a retirement at risk, Will not even think about stealing it.
Contract stations typically pay minimum wage or slightly higher. Just a lil advice from your friendly USPS Hookup.
 
CocoboloCowboy said:
Are We talking the Brown Truck people, or U.S. Post Office?
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Are you serious with that question???? Did you read the title of the thread or any of the thread for that matter????

BVal
 
Rofl

BVal said:
Are you serious with that question???? Did you read the title of the thread or any of the thread for that matter????

BVal
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BVAL u really are harsh with COCO. Cracks me up.:rotflmao1:
 
tucson9ball said:
BVAL u really are harsh with COCO. Cracks me up.:rotflmao1:
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Not harsh - I am just shocked by the utter stupidity of the question. I can't be the only one can I? LOL

BVal
 
BVal said:
Are you serious with that question???? Did you read the title of the thread or any of the thread for that matter????

BVal
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Yes I was DEAD SERIOUS, as the Post Office, aka U.S. Mail is normally easy to deal with when you have a loss.:)
 
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