The usual thing when dealing with shipping, it all sucks now! Decades ago now, before the huge strike, UPS was pretty good. They never got back the corporate loyalty they didn't deserve from their help anyway, but it is the customers who pay. Back when a 25" or 26" CRT was a high dollar item the UPS driver dumped it at the door and ran. Forklift fork holes through both sides of the box, dead center! Lots of glass rattle. Many another cute move. Even when they try to help they are bad. I had $3000 worth of electronics coming in a small box. With daily thundershowers I told them to make it signature required. I was pulling in as the UPS truck was pulling out. My package was already delivered, the driver electronically signed for me! Yep, they can copy your signature after the first time you have signed.
Enough damaged packages and I moved to usually slightly higher FedEx. When FedEx went to crap I went to USPS which does the least damage to packages if they send them to you at all, or so it seems to me. I liked DHL when I could use it. Others had bad luck with them.
It really doesn't matter, whoever you ship with will screw up if you give them enough chances. How they deal with it is a big consideration however it seems they all suck there too. I am no longer in business and have to admit I plain hate shipping anything anywhere!
Hu