Warning: BilliardPlace.com

[Bigtruck]

As I Suspected

Forum Members,

It looks like Steve left out some Key Information - WOW! I am now starting to form opinions!

Ray

I strongly discourage any AZ'ers from sending payment of any kind to this business. I have been trying to work out a product failure issue with BilliardPlace for weeks now, and have decided that they do not have credibility. They have not returned at least six professional voicemail messages from me.

I purchased a table light from BilliardPlace, had a serious problem (melting bulb) and contacted the light manufacturer after no response from BilliardPlace.

The light manufacturer stood behind their product 100% and credited BilliardPlace and assumed BilliardPlace would credit me. Marina at BilliardPlace will not even return my phone calls on this matter.

Perhaps BilliardPlace does not have the money to refund to me because their business is unstable.

Beware this company and protect your hard earned money.

Steve

Hi Ray, would you be able to post this for me please, I am still not allowed to post:

Hi everyone, I am Paul Zubkov, owner of Billiard-Place.com also known as BilliarPlace.com. I just wanted to clear up this situation with Steven and his light.

Here is my side ? Steven orders light, gets the light and is not too happy about it. He tells us that the light is not bright enough and that he thinks of putting in more powerful bulbs to get more illumination out of it. He did not indicate that he wanted to return it or exchange it, nothing. Steven is a return customer and as such is treated very well. In fact, he gets some free stuff with an order of the ball cleaning machine. Never mentions anything like this during this discussion, strange isn't it? About 4 month ago he calls and yells at my staff. I had to give one of my girls half a day off because she is very upset by the tone of the conversation and would not stop crying. This girl has been with me for a few years and it's not like it is the first time she has to handle unsatisfied customer (most of my customers are happy). Few more calls, Steven can't be reasoned with, so we tell him to send the light back. Despite the fact that the light is damaged because he put in more powerful light bulbs in it, I decide to give him a refund, just because Steven is a return customer. I overlook the fact that the light was fine when delivered, the fact that he had it for 4 month before calling and demanding refund.

I spoke to the manufacturer, they are a respectable business and I worked with them for about 8 years now. Their product is of the highest quality available in North America. As a matter of fact, I've spoken to the head engineer of the company, he told me that the reason the light might melt is the stronger light bulbs then was recommended. These are not my words; I am not an electrical engineer. So fine, I will accept the loss on the order; all I want is to receive a defective light back. I want to talk to the manufacturer and bring this up at our next contract negotiations, plus I can still use the bar and maybe even shades.

Steven does not want to send the light back; he does not have an original box, and he does not see how anyone would want a defective light back. Well, I don't really care about the original box, and I need that light back. Last conversation we had was that as soon as I will receive the light or at least a tracking number for the shipment of the light, I will issue a partial refund on this order. Why partial you might ask ? the light was in his possession for four month and it was not my fault that some parts melted.

Steven told a member of my staff that he is intending to tell everyone that my company is not trustworthy and "expose" me as a "fraud". I told my telephone staff not to answer his calls and not to return the messages; I don't want to expose my employees to Steven's inappropriate language.

Let me tell you more about myself ? I am 32 years old, started working when I was 18 by installing pool and snooker tables. Did that for a number of years until my left knee went bad ? couple of dislocations, can't really lift anything heavy so I am done as an installer and decided to open my own store. My first store was opened 8 years ago in a town called Richmond Hill just north of Toronto, Canada. I have been selling billiard and snooker related items since. Right now I don't have a "brick and mortar" store, my focus is shifted to online sales and I've been in and around pool business for a number of years. I see customers like Steven all the time. I will not be bullied, that's just not the kind of man I am. Steven if you read this ? my offer stands ? send the light back, get your refund. I will not sell to you any longer; your business is not welcomed at my site.

I will try to follow this discussion, but I must say that I am a busy man and with this X-mass season, I don't have too much time. If anyone wants to contact me directly, you can message me through this forum or email me: paul@billiard-place.com.

Paul Zubkov

billiard-place.com

 

[worldison2]

Good job, Bigtruck!
You took the wheels right off that bandwagon.

Full credit for demanding all the facts before passing judgement.

 

[shinobi]

If it's true that the manufacture already issued a credit to Billiard Place, then Billiard Place could simply pass that same refund onto Steve and not be out a penny, whether he returns the defective lights or not.

It's probably expensive to ship the lights back to Canada.

 

[FAST_N_LOOSE]

If it's true that the manufacture already issued a credit to Billiard Place, then Billiard Place could simply pass that same refund onto Steve and not be out a penny, whether he returns the defective lights or not.

It's probably expensive to ship the lights back to Canada.

THERE IS NO WAY THE LIGHT MANUFACTURER ISSUED A CREDIT, WITHOUT HAVING THE LIGHT.

IT DOESN'T WORK THAT WAY.

 

[Bigtruck]

Fabricated

If it's true that the manufacture already issued a credit to Billiard Place, then Billiard Place could simply pass that same refund onto Steve and not be out a penny, whether he returns the defective lights or not.

It's probably expensive to ship the lights back to Canada.

Paul was going to "policy" a partial refund and not even bother the manufaturer because it appeared to NOT be a defect.

This is "Customer Service" at it's finest.

I spoke to the manufacturer, they are a respectable business and I worked with them for about 8 years now. Their product is of the highest quality available in North America. As a matter of fact, I've spoken to the head engineer of the company, he told me that the reason the light might melt is the stronger light bulbs then was recommended. These are not my words; I am not an electrical engineer. So fine, I will accept the loss on the order; all I want is to receive a defective light back. I want to talk to the manufacturer and bring this up at our next contract negotiations, plus I can still use the bar and maybe even shades.

 

[manwon]

Paul was going to "policy" a partial refund and not even bother the manufaturer because it appeared to NOT be a defect.

This is "Customer Service" at it's finest.

Thanks for taking the time to investigate the Claims made by Steve. Ray how long has this situation been going on between Steve and Billiardplace.com?

Thanks Craig

 

[Bigtruck]

Thanks for taking the time to investigate the Claims made by Steve. Ray how long has this situation been going on between Steve and Billiardplace.com?

Thanks Craig

Paul said Steve had the light for 4 months before he asked for a refund. After being ugly with the customer service reps, they were instructed to not take his calls.

It's been about 5 months now.

Ray

 

[shinobi]

THERE IS NO WAY THE LIGHT MANUFACTURER ISSUED A CREDIT, WITHOUT HAVING THE LIGHT.

IT DOESN'T WORK THAT WAY.

Steve is the one that said, "The light manufacturer stood behind their product 100% and credited BilliardPlace and assumed BilliardPlace would credit me.". Not saying it's true or false, as I have no idea.

I don't agree that "It doesn't work that way". Sometimes it does. Sometimes a company will just write off a customer and say "Here loudmouth take your money and just go away."

But, without any evidence of such a credit, who knows.

 

[FAST_N_LOOSE]

Steve is the one that said, "The light manufacturer stood behind their product 100% and credited BilliardPlace and assumed BilliardPlace would credit me.". Not saying it's true or false, as I have no idea.

I don't agree that "It doesn't work that way". Sometimes it does. Sometimes a company will just write off a customer and say "Here loudmouth take your money and just go away."

But, without any evidence of such a credit, who knows.

A RETAILER MAY DO SO, BUT IT WOULD BE VERY VERY VERY ODD FOR A MANUFACTURER TO CREDIT A RETAILER WITHOUT HAVING THE ITEM. EVEN MORE ODD, FOR A MANUFACTURER TO CREDIT A RETAILER, ON THE WORD OF A RETAIL CUSTOMER.

I DON'T KNOW ALL, BUT I DEAL WITH ALOT OF MANUFACTURERS OF ELECTRICAL EQUIPTMENT, SO I CAN SPEAK ABOUT THE "NORMS" OF THE ACTIVITY OF ELECTRONIC MANUFACTURERS.

 

[recanizegame]

What a turn of events here..

 

[FAST_N_LOOSE]

YOU CAN'T BE DONE WITH THE SUBJECT, NOW THAT WE HAVE BOTH SIDES.......

Ray,

If I had to, I could request detailed cell phone bills (with the numbers called) showing the calls I made to BilliardPlace and the light manufacturer.

I'm not going to do that for you.

This situation went on for 3-4 weeks with no response to my phone calls - ever. No response cannot be defended.

I also waited two weeks after all the phone calls hoping (and allowing time) for BilliardPlace to respond.

I never sent an email message because in situations (like this one) email messages can dilute and cloud the issue. I'm trying real hard to avoid that in this situation.

Now that you've challenged me to provide detailed records (like I was defending myself), I'm going to challenge you in a very simple (and easy) way.

Where's the response to the email you sent BilliardPlace?

My opinion is my opinion and I have a right to post it. I have facts. Let's see the facts from BilliardPlace.

Now, to change gears and be more positive (cause I'm done with this subject after today).
Billiard Warehouse is a top notch company to do business with. I spent over double the cost of the BilliardPlace light on a replacement light from Billiard Warehouse. It's a beauty!

Greg did what he said and I STRONGLY RECOMMEND Billiard Warehouse as a supplier!

Steve

 

[Bigtruck]

The Light Bulb Here Has Never Been More Fitting!!LOL

Ray,

If I had to, I could request detailed cell phone bills (with the numbers called) showing the calls I made to BilliardPlace and the light manufacturer.

I'm not going to do that for you.

No one ever doubted you made the call. The content of the calls was what was in question. Abusive language, made a poor operator cry and lose 1/2 day of work? Shame on you.

This situation went on for 3-4 weeks with no response to my phone calls - ever. No response cannot be defended.

Yes it can. You were ugly and used foul language in your messages.

I never sent an email message because in situations (like this one) email messages can dilute and cloud the issue. I'm trying real hard to avoid that in this situation.

You never sent an e-mail because you couldn't curse in it. There would be a record. Dilute and Cloud is ALL you wanted to do!

Now that you've challenged me to provide detailed records (like I was defending myself), I'm going to challenge you in a very simple (and easy) way.

Where's the response to the email you sent BilliardPlace?

See post # 76,77,79 & 81

My opinion is my opinion and I have a right to post it. I have facts. Let's see the facts from BilliardPlace.

You do have the right to post your opinion, It just doesn't carry much weight any more! LOL

Now, to change gears and be more positive (cause I'm done with this subject after today).

You won't be back because you know you're busted!! LMAO

Billiard Warehouse is a top notch company to do business with. I spent over double the cost of the BilliardPlace light on a replacement light from Billiard Warehouse. It's a beauty!

Greg did what he said and I STRONGLY RECOMMEND Billiard Warehouse as a supplier!

Steve

Put some high watt bulbs in it and then curse Greg's employees in about 4 months and see if He returns your calls!! LOL

 

[manwon]

No one ever doubted you made the call. The content of the calls was what was in question. Abusive language, made a poor operator cry and lose 1/2 day of work? Shame on you.



Yes it can. You were ugly and used foul language in your messages.



You never sent an e-mail because you couldn't curse in it. There would be a record. Dilute and Cloud is ALL you wanted to do!





See post # 76,77,79 & 81




You do have the right to post your opinion, It just doesn't carry much weight any more! LOL



You won't be back because you know you're busted!! LMAO



Put some high watt bulbs in it and then curse Greg's employees in about 4 months and see if He returns your calls!! LOL

Thanks Ray I suspect I owe you an appolgy, you were certainly right all along.

Take Care

 

[Bigtruck]

Thanks

Thanks Ray I suspect I owe you an appolgy, you were certainly right all along.

Take Care

The ONLY thing I was right about was that we should hear both sides of something before drawing conclusions. Even if Steve's complaints had been valid, It was still better to hear both sides.

Thanks Craig!

Ray

 

[Gatz]

Well what the heck!!!?. I want to see steve's reply damn it lol . I just finished reading this entire thread and it was getting more and more intense every page LOL.

BTW....In before the lock!:grin-square:

 

[Meezer Girl]

Flame Extinguished

Thanks for your calm persistence Ray.

BTW - have you adopted a new boss yet to take over Agle's duties

 

[shinobi]

A RETAILER MAY DO SO, BUT IT WOULD BE VERY VERY VERY ODD FOR A MANUFACTURER TO CREDIT A RETAILER WITHOUT HAVING THE ITEM. EVEN MORE ODD, FOR A MANUFACTURER TO CREDIT A RETAILER, ON THE WORD OF A RETAIL CUSTOMER.

I DON'T KNOW ALL, BUT I DEAL WITH ALOT OF MANUFACTURERS OF ELECTRICAL EQUIPTMENT, SO I CAN SPEAK ABOUT THE "NORMS" OF THE ACTIVITY OF ELECTRONIC MANUFACTURERS.

Yes, I see your point. I assumed it was plausible if there had been a lot of dialog between Steve, the retailer, and the manufacturer. Sometimes after 4 or 5 phone calls the squeaky wheel gets the grease. I didn't see any comment from billiard place as to whether or not they agree a credit ever took place.

I also don't see Steve saying anything since the rebuttal message was posted

 

[UrackmIcrackm]

Forum Members,

It looks like Steve left out some Key Information - WOW! I am now starting to form opinions!

Ray

At least one other person saw things the way you did, Ray. I agreed and saw this coming two pages back.

A quote used as an example from another thread where people formed strong opinions without having the whole story and the reaction of juegabillar once the other side had spoken.

Wow, it is a whole different ball game now. Big mistake Jasmin has made with the withdrawal of the recent event. It now defeats the purpose of her appeal. Based on this information and what I read today, Jasmin's only choice is to abide by the WPBA ruling and accept the two game suspension.

You're making a mountain out of a mole hill with your incorrect accusations of Ray's response to Steve and anyone whose not requiring the same info Ray has asked for before condemning this company is only adding to the size of the mountain.

Every billiard company scrapes by and the last thing we need to do is ruin a struggling company's chance at survival by adding them to your dirt bag list without having all of the facts.

Ray, thanks for keeping a cool head, using your common sense, standing your ground, and bringing the other side of the story in to bring this full circle. The internet world would be a better place if there were more folks like yourself sir.

 

[cuejoey]

Every light fixture for sale has a max wattage marked on the light socket,companies have been doing this for decades..If a socket says 100 watts max heed the warning...You can use a screw in flourscent bulb in this case that puts out 150 watts of light but only uses say 45 watts....Flourscent bulbs put out very little heat compared to regular bulbs...Hope this helps some people...

 

[UrackmIcrackm]

The ONLY thing I was right about was that we should hear both sides of something before drawing conclusions. Even if Steve's complaints had been valid, It was still better to hear both sides.

It really is that simple folks. Ask questions, get the facts, and form your own opinion.