???? What Happened To Carolina Custom Cues ????

Sounds to me like the cue owner was supposed to supply the parts that he wanted replaced on the cue and did not do that? Therefore said cue was never fixed, thus returned untouched. But I'm sure that if CC had done the work with their own parts that people on here would be complaining they should not have done that an that's bad business etc etc.


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So, what did you NOT send them to begin the repairs of your cue. Does not sound like you are disputing that part of it ???
 
I don't think this thread should be deleted.

The final outcome was the cue was recovered but the OP went thru hell.
Not even an apology.....what a scumbag act......and cowardly I might add.
And the bullshit note......like they were waiting on the tips and ferrules to
be sent for the repair and the OP caused the delay......how about a simple
heads-up acknowledgement to the OP to let him know his cue is there.

Anyone thinking of using Carolina Custom in the future for cue repairs really
needs to learn what awaits them. Can you imagine.....not even "I'm sorry"
or any sense of remorse over the needless aggravation and inconvenience
they made the cue owner endure. Is it even worth the risk to use them?
 
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"Pete Da Cop" said:
Carolina Cues ??? " when you lay down with dogs, you get up with fleas"... I'm surprised they're still in business... about as incompetent and untrustworthy as you can get..... and I can verify it....
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Yep, I went to the groomer... I was flealess...;)
 
hustler4483 said:
lol the guy has been out of his cue for quite some time now, what is the difference it was 6 weeks or 8 weeks or however long? ERAJ hasn't even gotten a response from the guy who is supposed to be "working" on his cue. Very unprofessional and a dick move if you ask me. XXROODOGGXX have you never been wronged? How does it feel when you are done wrong and others come to the defense of the scumbag in the situation? You are another reason why this forum is going to hell....
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He pulled a varney!!lol. .
 
kvinbrwr said:
I know a Pete the Ex-Cop who knows a little something something about cues.

The odd deal with Carolina Cues is they were at first repped real strong by a guy (was it?) Tommy on AZ who had a great reputation and a million iTraders (did we even have them back then?) or just a a great reputation until one day he just completely disappeared. Just poof, where Tommy with my dough? Goes good until it doesn't I guess.

Glad this cue came back.

Kevin
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Didn't one of the big sellers on here pass away not long ago? I think tommy something was the user name. tommy and some numbers after it.
 
I'm confused.
The OP was supposed to send new ferrules, tips, and a wrap, with the cue. The cue arrived without those items. The work didn't get done, because the parts weren't there.
Carolina Cues are terrible people because they didn't substitute their own parts? What would CC do when the OP said that's not what I wanted?
Please help me out, if that is wrong information.
Seems like,some stuff has been left out on the original post. What other parts are wrong?
 
Tommie1351 was a different person , Hangumhigh was a scum bag , Tommie1351 was a Very respected cue broker , and a very nice person , I miss him everyday , never met face to face but talked couple times a day .
 
Highmiles said:
I'm confused.

The OP was supposed to send new ferrules, tips, and a wrap, with the cue. The cue arrived without those items. The work didn't get done, because the parts weren't there.

Carolina Cues are terrible people because they didn't substitute their own parts? What would CC do when the OP said that's not what I wanted?

Please help me out, if that is wrong information.

Seems like,some stuff has been left out on the original post. What other parts are wrong?
Click to expand...


Don't state any facts highmiles you'll be tagged as part of the reason this forum is going to hell


rOO$t@r04
 
Jim Baxter said:
Tommie1351 was a different person , Hangumhigh was a scum bag , Tommie1351 was a Very respected cue broker , and a very nice person , I miss him everyday , never met face to face but talked couple times a day .
Click to expand...

Lol the first time I met him face to face he pulled a gun on me. Honest mistake. Great guy
 
Ah, you have to love the band wagons. Just takes a couple clicks of the keyboard and being butt hurt and off we go trying to ruin people. And when confronted with the other side of the coin, never a reply. So typical
 
Highmiles said:
I'm confused.
The OP was supposed to send new ferrules, tips, and a wrap, with the cue. The cue arrived without those items. The work didn't get done, because the parts weren't there.
Carolina Cues are terrible people because they didn't substitute their own parts? What would CC do when the OP said that's not what I wanted?
Please help me out, if that is wrong information.
Seems like,some stuff has been left out on the original post. What other parts are wrong?
Click to expand...

Absolutely spot on. Usual "boo hoo hoo" from the customer and guess what? It turns out he never held his end up. Which is clearly stated in a "half assed" note.

How easy it is for an idiot to ruin a business.
 
dkleather said:
Absolutely spot on. Usual "boo hoo hoo" from the customer and guess what? It turns out he never held his end up. Which is clearly stated in a "half assed" note.

How easy it is for an idiot to ruin a business.
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Respectfully disagree. The customer here might have thought he put in the parts but since he couldn't even find out if the cue was even there he had no idea that the parts were not there.

The cue maker should have called him and told him that the cue arrived and that the parts weren't in the package.

Personally I think this is a good spot to plug Scott Sherbine of Proficient Billiards. Seems he specializes in cue restorations and no one ever has a bad story to tell about them or the quality of their work.
 
I've done some business with Trevor and it was all good. When there was an issue, which can happen with anything, it got fixed, quickly. First I've seen of this thread, read all the way through, and it sounds like both parties dropped the ball. And then it sounds like testosterone got involved. That's unfortunate.
in my opinion, both parties wind up a little "tarnished


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JB Cases said:
Respectfully disagree. The customer here might have thought he put in the parts but since he couldn't even find out if the cue was even there he had no idea that the parts were not there.

The cue maker should have called him and told him that the cue arrived and that the parts weren't in the package.

Personally I think this is a good spot to plug Scott Sherbine of Proficient Billiards. Seems he specializes in cue restorations and no one ever has a bad story to tell about them or the quality of their work.
Click to expand...

Respectfully disagree. Anything sent like that should be registered mail. That way the sender KNOWS it has got there. No need for a phone call.

So the repair man gets the package, sets it aside until he is ready to begin work and in the meantime finds a thread has been started on the WORLD WIDE WEB destroying his business.

Human nature being what it is, he lets the package stay where it is. When he feels he has let the turkey stew long enough he opens the package only to find the sender has failed to perform the simple task of including the parts in the order.

He joyfully skips to the post office, whistling all the way, and returns said cue to said fool.

That's my scenario.

Here's another tip for cue makers, don't answer your phone or reply to emails other than for new business. UNLESS you make it clear there will be a charge for doing so. Cue owners feel they have an infinite pull on your time and will make tiny alterations as afterthoughts. All of this will be AFTER you have agreed a price for the job.

They think this is "customer service", it is not. It is theft of your time and therefore your money, EVERY enquiry, EVERY alteration, after a job and price has been agreed is a chargeable event.

A friend of mine paid £800 to a top UK cue maker with a 6 month waiting time. Exactly on the 6 months he emailed asking where the cue was. The reply was "It would be ready by now if I did not keep having to answer emails".

My friend was furious at this cheeky reply and demanded his money back. The reply was "No problem sir, you will remember £300 was a deposit, where would you like the remaining £500 sent".

My friend waited patiently for his cue and is delighted with it.

THAT is the one and only way to deal with cue sport players.
 
dkleather said:
Respectfully disagree. Anything sent like that should be registered mail. That way the sender KNOWS it has got there. No need for a phone call.

So the repair man gets the package, sets it aside until he is ready to begin work and in the meantime finds a thread has been started on the WORLD WIDE WEB destroying his business.

Human nature being what it is, he lets the package stay where it is. When he feels he has let the turkey stew long enough he opens the package only to find the sender has failed to perform the simple task of including the parts in the order.

He joyfully skips to the post office, whistling all the way, and returns said cue to said fool.

That's my scenario.

Here's another tip for cue makers, don't answer your phone or reply to emails other than for new business. UNLESS you make it clear there will be a charge for doing so. Cue owners feel they have an infinite pull on your time and will make tiny alterations as afterthoughts. All of this will be AFTER you have agreed a price for the job.

They think this is "customer service", it is not. It is theft of your time and therefore your money, EVERY enquiry, EVERY alteration, after a job and price has been agreed is a chargeable event.

A friend of mine paid £800 to a top UK cue maker with a 6 month waiting time. Exactly on the 6 months he emailed asking where the cue was. The reply was "It would be ready by now if I did not keep having to answer emails".

My friend was furious at this cheeky reply and demanded his money back. The reply was "No problem sir, you will remember £300 was a deposit, where would you like the remaining £500 sent".

My friend waited patiently for his cue and is delighted with it.

THAT is the one and only way to deal with cue sport players.
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Good luck finding a world where you get to charge customers for their inquiries and phone calls. I agree with you but it ain't happening in the pool cue and case business for sure.

As for letting the customer stew..... I don't agree with that.....even if you send by registered mail it's not a guarantee that the package actually made it. It's just a confirmation that someone signed for it at the destination.

What's wrong with returning the customer's anxious phone call letting them know their cue arrived? Furthermore if the package doesn't contain the parts then how about calling the customer and letting them know the parts aren't there?

While I agree with your sentiment that spending time answering requests takes away from cue building time, it's the nature of the beast and one has to figure out how to deal with it or go under. I have in the past given a customer a lower price IF they agree to leave me alone and let me do what I want.

I think though that in this situation you cannot put the blame on the customer.
 
JB Cases said:
Good luck finding a world where you get to charge customers for their inquiries and phone calls. I agree with you but it ain't happening in the pool cue and case business for sure.

As for letting the customer stew..... I don't agree with that.....even if you send by registered mail it's not a guarantee that the package actually made it. It's just a confirmation that someone signed for it at the destination.

What's wrong with returning the customer's anxious phone call letting them know their cue arrived? Furthermore if the package doesn't contain the parts then how about calling the customer and letting them know the parts aren't there?

While I agree with your sentiment that spending time answering requests takes away from cue building time, it's the nature of the beast and one has to figure out how to deal with it or go under. I have in the past given a customer a lower price IF they agree to leave me alone and let me do what I want.

I think though that in this situation you cannot put the blame on the customer.
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Bear in mind my point about letting the customer stew was AFTER the thread was started on the internet.

I completely disagree with "go with it or go under", quite simply cue makers do not charge enough for custom orders. A good friend of mine makes cues, top end snooker cues.

He makes them, you buy them. That's it.

If you don't like it the way he has made it you can have it altered at a cost.

If you want a custom order, get your wallet out and be prepared to wait and DO NOT bother him in the meantime. His options are ignore you or employ someone to deal with the queries. There is only one option unless the people with the queries want to pay the wages.

This is the only business model that works.

Cues are cheap, $2,000 for something you might use for 30 years? Break the cost down versus use.

Players replace golf clubs annually.

The problem cue makers have is they have to deal with cue sport players who either have no money or an inflated sense of their worth or worse and inflated sense of what half an ounce in the but or quarter of a mill on the ferrule will do for their game.

The golf industry has it right, accept these guys fads, accept that they are idiots, accept they know nothing about the game, smile, offer them a "free fitting" service, and charge them through the nose.
 
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