Would you be more likely to buy a cue if the seller offered Satisfaction Guaranteed?

J

justinb386

Banned
If you were looking to buy a cue online, but you did not have any specific cue in mind that you were looking to buy, would you be most likely to buy a cue if the seller were to offer a satisfaction guaranteed return policy (something like "You may return the cue for any reason within 3 days of receiving it" for a complete refund)?

I was trying too sell my cue for awhile on both facebook and here, and I did not get 1 single interested buyer on the cue (not even an offer), but I wonder if I may have received more interest if I would have listed a really good return policy (like "return for any reason", or "guaranteed to love it, or your money back").

I also get the feeling that when a pool player goes online looking for a used (or new) pool cue for example, they have a specific cue in mind (from a specific cue maker, or brand name), and these days, they have a specific taper that they like in their shafts, and a specific MM that they absolutely have to have in a shaft, and a specific weight that the cue must be, and maybe also a specific weight that the shaft must be (like maybe they only want shafts that weigh at least 4oz, for example).

Maybe all of this is the reason why it is so hard to sell a used pool cue online, or even a brand new one (if it is not a very specific stock weight and shaft type, like 19.5oz and 12.75mm, with a certain type of taper).

Maybe a player has to shoot with a cue for at least a few games, before they know if they like it and want to buy it.

Also, with all of the marketing that Predator does for example (not to mention all of the other great LD cues and shafts available), that makes it even harder to sell a cue with a regular maple (non LD) shaft on it.

This brings be back to the satisfaction guaranteed (guaranteed to love it, or your money back) policy, but I do not think that even that would be enough to get any interest in a cue, if nobody has heard of the cue maker.

I think the only way to be able to sell such a cue is if a player has used a similar cue from the same cue maker, or if the player is able to shoot with it for awhile before deciding to buy it (but much more likely, if a person has had a similar cue from the same cue maker, and is a fan of the cue makers cues).

Thanks for any thoughts about this.
 
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PhilosopherKing said:
I offered to buy your cue.
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Yeah, I know, but I did not think you really wanted the cue, and your offer was a little too low for my liking (considering that I had just spent almost $40 to get the ferrule and tip replaced on one of the shafts). Your offer was on the public forum thread (and not on my for sale thread that I had going), and not in private. It may sound silly, but I want whoever owns the cue next to really want the cue, and really love it and enjoy shooting with it, hopefully as much as I have (not someone who would have purchased it for no good reason, just to set it in their case, and have it collect dust in their case).
 
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Unless its a face-to-face sale what you're saying sounds great but in practice almost impossible to do. I DO think cue-makers should have a demo-model that you could pay for with a cc and after returning it get your cc deposit back. It wouldn't be THE cue you're looking at but would represent how a maker's cues hit.
 
garczar said:
Unless its a face-to-face sale what you're saying sounds great but in practice almost impossible to do. I DO think cue-makers should have a demo-model that you could pay for with a cc and after returning it get your cc deposit back. It wouldn't be THE cue you're looking at but would represent how a maker's cues hit.
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Yeah, that is a great idea. A demo cue to try out (with a temporary hold on funds from a credit card, with the guarantee of letting go of the hold after the demo cue is returned). Maybe that is something that the makers of the BECUE should have tried out.
 
I offered to buy the cue because I'm curious to see how it compares to a Wes Hunter, which are fantastic cues.

I thought you could have made a hundred or two before you went bonkers with all the threads about it. I still think you can.

Also, I'm confused as to why you're confused about not being able to sell the cue when you made it clear that the idea behind buying it was that you wanted a cue no one else would want so that you'd have no choice but to keep it.
 
PhilosopherKing said:
I offered to buy the cue because I'm curious to see how it compares to a Wes Hunter, which are fantastic cues.

I thought you could have made a hundred or two before you went bonkers with all the threads about it. I still think you can.

Also, I'm confused as to why you're confused about not being able to sell the cue when you made it clear that the idea behind buying it was that you wanted a cue no one else would want so that you'd have no choice but to keep it.
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When I found the cue, it was the only cue that I could find (that I liked the looks of) that was in my price range. The thought of "will I be able to sell this cue if I need to" did not even cross my mind. I read a few nice reviews from an AZ member on here, and that made me think that I would really love the cue. Thankfully, I really did love the cue after shooting with it. My gamble paid off, but when the time came around when I wanted to sell it, I realized that this is going to be a really hard cue to sell (for the amount of money that I paid for it). I make a lot of stupid decisions without thinking much before making them. I really wanted a cue at the time, and it was the only thing that I could find (that looked interesting to me) in my price range. I like unique cues, that were one of a kind.
 
PhilosopherKing said:
I offered to buy the cue because I'm curious to see how it compares to a Wes Hunter, which are fantastic cues.

I thought you could have made a hundred or two before you went bonkers with all the threads about it. I still think you can.

Also, I'm confused as to why you're confused about not being able to sell the cue when you made it clear that the idea behind buying it was that you wanted a cue no one else would want so that you'd have no choice but to keep it.
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I really appreciate that you were honestly interested in buying the cue. You were the only one.
 
Have you considered just selling the cue you clearly aren't happy with and buying either something really cheap and good like a Players cue or the Diveney sneaky you speak so highly of?

I honestly feel bad for you after so long of flipping cues and endless threads on subjects more or less related to flipping cues :frown: Get something you like and stick with it or get something cheap enough so it won't matter to sell it and save yourself some cash :rolleyes:
 
I do offer that...

On the cues I sell, I offer money back guarentee, less all shipping costs.

Have I refunded money? Yep, maybe once or twice. Which is like 1% of the time.

I find most people cant afford much, so if they are serious buyer then most things can be worked out.

I have bought and sold 100's of cues.

Ken
 
I'll happily back my description of the cue with a money back guarantee, but I will not guarantee how it plays, one mans wet noodle is another mans excalibur. Playability is way too subjective.
 
cue

Yes i would but
 

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Satisfaction guaranteed can only be for the estedics of the cue and that's it's structurally sound.Anything else, no way. No seller can ever gaurantee that a cue plays awesome. That depends on the individual holding the cue.
 
It is just so many words. I dont even understand how you can have that much to say about cues.

justinb386 said:
If you were looking to buy a cue online, but you did not have any specific cue in mind that you were looking to buy, would you be most likely to buy a cue if the seller were to offer a satisfaction guaranteed return policy (something like "You may return the cue for any reason within 3 days of receiving it" for a complete refund)?

I was trying too sell my cue for awhile on both facebook and here, and I did not get 1 single interested buyer on the cue (not even an offer), but I wonder if I may have received more interest if I would have listed a really good return policy (like "return for any reason", or "guaranteed to love it, or your money back").

I also get the feeling that when a pool player goes online looking for a used (or new) pool cue for example, they have a specific cue in mind (from a specific cue maker, or brand name), and these days, they have a specific taper that they like in their shafts, and a specific MM that they absolutely have to have in a shaft, and a specific weight that the cue must be, and maybe also a specific weight that the shaft must be (like maybe they only want shafts that weigh at least 4oz, for example).

Maybe all of this is the reason why it is so hard to sell a used pool cue online, or even a brand new one (if it is not a very specific stock weight and shaft type, like 19.5oz and 12.75mm, with a certain type of taper).

Maybe a player has to shoot with a cue for at least a few games, before they know if they like it and want to buy it.

Also, with all of the marketing that Predator does for example (not to mention all of the other great LD cues and shafts available), that makes it even harder to sell a cue with a regular maple (non LD) shaft on it.

This brings be back to the satisfaction guaranteed (guaranteed to love it, or your money back) policy, but I do not think that even that would be enough to get any interest in a cue, if nobody has heard of the cue maker.

I think the only way to be able to sell such a cue is if a player has used a similar cue from the same cue maker, or if the player is able to shoot with it for awhile before deciding to buy it (but much more likely, if a person has had a similar cue from the same cue maker, and is a fan of the cue makers cues).

Thanks for any thoughts about this.
Click to expand...
 
justinb386 said:
It may sound silly, but I want whoever owns the cue next to really want the cue, and really love it and enjoy shooting with it, hopefully as much as I have.
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I know it's none of my business, but why sell a cue that you "really love" and "enjoy shooting with"??? Are you quitting pool?

To answer your original question in your OP, no, I would not be more likely to buy a cue with a satisfaction guarantee because unless you personally know the seller, it is a claim that does not have to be honored. Especially if the sale is from one state to another (legal disputes).

Buying ANY cue without being able to hold it in your hands and/or being able to shoot a rack or two with has always been (in my opinion) a crap shoot. You ultimately may not have the esteemed opinion of the cue as the seller does.

Maniac
 
justinb386 said:
If you were looking to buy a cue online, but you did not have any specific cue in mind that you were looking to buy, would you be most likely to buy a cue if the seller were to offer a satisfaction guaranteed return policy (something like "You may return the cue for any reason within 3 days of receiving it" for a complete refund)?

I was trying too sell my cue for awhile on both facebook and here, and I did not get 1 single interested buyer on the cue (not even an offer), but I wonder if I may have received more interest if I would have listed a really good return policy (like "return for any reason", or "guaranteed to love it, or your money back").

I also get the feeling that when a pool player goes online looking for a used (or new) pool cue for example, they have a specific cue in mind (from a specific cue maker, or brand name), and these days, they have a specific taper that they like in their shafts, and a specific MM that they absolutely have to have in a shaft, and a specific weight that the cue must be, and maybe also a specific weight that the shaft must be (like maybe they only want shafts that weigh at least 4oz, for example).

Maybe all of this is the reason why it is so hard to sell a used pool cue online, or even a brand new one (if it is not a very specific stock weight and shaft type, like 19.5oz and 12.75mm, with a certain type of taper).

Maybe a player has to shoot with a cue for at least a few games, before they know if they like it and want to buy it.

Also, with all of the marketing that Predator does for example (not to mention all of the other great LD cues and shafts available), that makes it even harder to sell a cue with a regular maple (non LD) shaft on it.

This brings be back to the satisfaction guaranteed (guaranteed to love it, or your money back) policy, but I do not think that even that would be enough to get any interest in a cue, if nobody has heard of the cue maker.

I think the only way to be able to sell such a cue is if a player has used a similar cue from the same cue maker, or if the player is able to shoot with it for awhile before deciding to buy it (but much more likely, if a person has had a similar cue from the same cue maker, and is a fan of the cue makers cues).

Thanks for any thoughts about this.
Click to expand...

I will stick with statements I made about you months ago. When you were working out a trade on a cue with one of the board members, I could tell you were a "problem customer". You ended up dragging Jim Baxter through the mud on a pretty good deal.

I just bought a cue from Dean (deanoc). His reputation is SO good, he doesn't even need to post pictures to sell his cues. So, to answer your question, there are certain people I would buy cues from based purely on their word. Then, there is someone like you, with whom I would never do a transaction - buying or selling.

You could give me that cue, and I would probably have had it sold in a day or two. Because your name is attached to it, people will avoid it at all costs.
 
Guido Orlandi always guarantees Customer Satisfaction... His Cues are great. They are not necessarily PRETTY works of art, They are ABSOLUTE functional works of art.
 
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