refunding $ for sold cues

SC02GTP

SC02GTP

AzB Silver Member
Silver Member
Hello

I see many posts here on AZ concerning the refunding of money for cues that are in some way not as described. These are all physical things you can see, touch, or have measured. It is either described right or not in this case. My question is, do you refund money for something subjective such as "hit" or "feel"?

Thanks
Tom
 
Tom

Its all subjective, one man's treasure is another man's trash. If you sell something to someone sight unseen and they are unhappy for any reason you have to just refund the money and sell it to somebody else. Life is way too short to spend any of your precious time arguing with someone about when "picky" become "too picky" or what "excellent condition" means.

As long as they have had it only a reasonable (also subjective - I like to spell it out up front as part of the deal and use 3 days) time to inspect, and they can return it in the same condition in which it was sent, if they are unhappy why in the world would a seller want to stick the buyer with a cue he didn't love? Same condition for me means that a unused cue must remain unused and the buyer must make his evaluation without hitting balls (again spelled out up front in the deal). If you made a fair deal to begin with what's the problem with taking the cue back from a buyer that disagrees with you and find a buyer that does agree?

If it is sold sight unseen you have to offer a no hassle full return for any reason with a reasonable inspection period.

Kevin
 
kvinbrwr said:
Tom

Its all subjective, one man's treasure is another man's trash. If you sell something to someone sight unseen and they are unhappy for any reason you have to just refund the money and sell it to somebody else. Life is way too short to spend any of your precious time arguing with someone about when "picky" become "too picky" or what "excellent condition" means.

As long as they have had it only a reasonable (also subjective - I like to spell it out up front as part of the deal and use 3 days) time to inspect, and they can return it in the same condition in which it was sent, if they are unhappy why in the world would a seller want to stick the buyer with a cue he didn't love? Same condition for me means that a unused cue must remain unused and the buyer must make his evaluation without hitting balls (again spelled out up front in the deal). If you made a fair deal to begin with what's the problem with taking the cue back from a buyer that disagrees with you and find a buyer that does agree?

If it is sold sight unseen you have to offer a no hassle full return for any reason with a reasonable inspection period.

Kevin
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I agree!!!!!!!!!!!!!!
 
return in same condition

i always sell my cues with a, " after you play a few racks, if you do not like the cue, just return for a full and prompt refund ".


chuck starkey
 
desi2960 said:
i always sell my cues with a, " after you play a few racks, if you do not like the cue, just return for a full and prompt refund ".


chuck starkey
Click to expand...

I tried one of your cues (that Pat Diveney has in his possession), and I'm sure you don't have to dole out refunds much if at all. :cool:

I agree, why bother with ANY hassle at all....just take it back and sell it to someone else.
 
kvinbrwr said:
You know. 92 deals and no complaints I would suspect that you would agree Russ.

You have something I want.

Kevin
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4 PM today is your window of opportunity!!!!

Chuck is a great guy to deal with and he makes a great hitting cue :)
 
poolhustler said:
4 PM today is your window of opportunity!!!!

Chuck is a great guy to deal with and he makes a great hitting cue :)
Click to expand...

Russ

I've seen your Starkeys and they are nice cues. I especially like the wood pin. See you today at 4 (:07).

Kevin
 
yup......

I agree with what was said above. I refunded the fair amount and am now waiting on the cue to arive back here. I just wanted to see how others felt is all.
 
I would never expect a refund based on playability alone... inaccurate description all day long...jmo
 
I also agree with this post...

I agree with point of view as well. This is a fine line here. I did the refund because it is just not worth the BS if you don't, and, I wouldn't want to get stuck with a cue that I did not like the feel or hit of. The cue was described 100% accurate to the best of my knowledge, the buyer would agree on this point. This just makes selling cues that much harder and you never know if you have one sold or not for a while, in my case, three weeks. I guess this is just life and it was not a big deal for me to refund the $$ because I will stand behind my stuff I sell.
 
SC02GTP said:
Hello

I see many posts here on AZ concerning the refunding of money for cues that are in some way not as described. These are all physical things you can see, touch, or have measured. It is either described right or not in this case. My question is, do you refund money for something subjective such as "hit" or "feel"?

Thanks
Tom
Click to expand...

As painful as it may be, take the cue back. Give them a reasonable inspection period, say 3 days, and take it back for any reason as long as it's returned in the same condition as you sent it.

Mentally, never consider anything "sold" until you have received aceptance from the buyer. You will get a return now and then, but you will be following the golden rule and you can rest assured that you are doing the right thing.

Chris
 
SC02GTP said:
I agree with point of view as well. This is a fine line here. I did the refund because it is just not worth the BS if you don't, and, I wouldn't want to get stuck with a cue that I did not like the feel or hit of. The cue was described 100% accurate to the best of my knowledge, the buyer would agree on this point. This just makes selling cues that much harder and you never know if you have one sold or not for a while, in my case, three weeks. I guess this is just life and it was not a big deal for me to refund the $$ because I will stand behind my stuff I sell.
Click to expand...

You did the right thing. I'm sure the he buyer is grateful to you too.

Chris
 
I definitely agree with the posters here. However, I don't know if I would have refunded the money until I had the cue in my possession. What if they return it in a condition worse than it left in? Or, suppose they didn't insure the cue and it was damaged? I don't think you should have to eat the cost of the cue and they already have their money back. Just something to think about.
 
Yeah.....

I thought about the guy keeping the cue or the cue had damage, but, I did what I did because I don't have a reason to doubt the buyer. Trust is big with me, if you screw me once, that's it. A couple hudred $$ won't make me or break me, I just thought the fast turn around would be the best action to take. I am not on here to take advantage of anybody. Maybe this will help me in the long run with other sales.
 
Cue sale & the HIT

Everybody is pretty much in agreement on this one :-) But I would have to add something.

I think if buyer don't like the "HIT" He should be a gentelman & pay for the Shipping (Without being asked). Lets face it, besides the look any real Player is looking for the feel of the Cue also, which can't be done with out it in the BUYERS hand.

By the way i'm looking for a Bargin cue, my price range is no more than $1,900.00 & yes I want to feel it first :-)

Thanking You In Advance,
Tony (IGGY) Ignomirello
 
SC02GTP said:
Hello

I see many posts here on AZ concerning the refunding of money for cues that are in some way not as described. These are all physical things you can see, touch, or have measured. It is either described right or not in this case. My question is, do you refund money for something subjective such as "hit" or "feel"?

Thanks
Tom
Click to expand...

If I bought a custom cue from a builder, I would hope that I could return it if it didn't suit my taste. If I buy a commercial cue from a private individual and it was as described, I don't think the seller should be on the hook just because I didn't like the hit. The buyer should have some idea as to what they're buying. If they want "satifaction guaranteed" on a commercial cue, they need to buy from a retail store. IMO
 
Satisfaction guaranteed is the best way to deal with your customers. Following standard business practices if you are refunding your customer is also the best way to deal with your customer.
 
SC02GTP said:
Hello

I see many posts here on AZ concerning the refunding of money for cues that are in some way not as described. These are all physical things you can see, touch, or have measured. It is either described right or not in this case. My question is, do you refund money for something subjective such as "hit" or "feel"?

Thanks
Tom
Click to expand...

Either you guarantee satisfaction or you don't.

If satisfying a given buyer is untenable or too big a pain in the ass i terminate our business relashonship or explain we need to restructure how we transact.

In all my years of pimpin this has only surfaced a couple of times.
 
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