To refund or not? That is my question....

AnthonyLewis208

AnthonyLewis208

Who is the architect of this shit show?
Silver Member
I'll make it short and sweet.

I sold a cue two weeks ago...

Told the buyer that they had 3 days to test the cue out and if they did not like it they needed to return it to me at that time for a full refund and that the cue had to be in the same condition as when I sold it....

Sooooooo.....it has been two weeks and now the buyer says he does not like the hit of the cue and wants to return it to me for a full refund...

Should I accept this or not?

I want to do the right thing but two weeks!!!???? Seems like too long of a time span to pass and still offer back a refund. Especially since I specified that they had 3 days to try the cue out and make sure it was "right" for them..

Thoughts/advise would be greatly appreciated AZ :)
 
You don't owe them anything at all. That's a fact, don't even sweat it. This is restocking fee territory,

I'd offer them maximum 80% return plus whatever condition change you deem in the cue, like if it needs a refinish now or something then take that out too. No reason people should come back to you weeks later looking for a refund, that don't fly.

I had a guy I bought a cue from and after that time passed, he sent me a message like hope you are enjoying the cue...cause ITS YOURS now. I knew what he meant but I liked the cue so it was cool and those were the terms.
 
I understand you feeling like you should do something to make the buyer happy, but the reality is what it is.

You stated he had three days.... period.

Deal done, buyer learns a lesson.

I wouldn't lose any sleep over it.

:wink:
 
If you specified 3 days for return and now 2 weeks later he's trying to get a refund. I'd say "Tuff Sh!t" it's his now let him worry about selling it to get his money back. I've bought plenty of cues on here and other sites that I didn't like and had to re-sell. But if you do decide to refund him I would definetly recommend you have him send the cue back to you first before you give him his money so you can go over the cue and make sure it's not damaged.
 
It's not your problem anymore....2 weeks!!!!

I had a customer fews years ago, he buy a joss from me after one month and he told me about the strange sound inside the butt....he said I'm selling "BT" product such such....

But after couple days, someone told me about he throw the cue on the floor hardly coz he lose money game......I rang him told him what I know then he never told me about it..
 
I personally do not do returns on cues, I describe them the best I can and I tell people to ask questions. Its a pain to mark something sold, pay for shipping only to have it returned because of buyer remorse or it is not exactly what they wanted. I have had 2 buyers out of hundreds of sales have a little complaint which I felt was valid and knocked off a few dollars from the purchase to satisfy them.

Your 3 day return policy is more than fair so I would say sorry bud and just move forward, no one here is going to side with this person. I just had a situation where a guy bought a shirt like 14 months ago, he contacts me just recently saying he never received it, it was just a shirt so I sent another one out, but boy you would figure someone would contact you sooner when they do not get something, haha.
 
The only way I'd refund is if there were prior agreement that the 3 day trial period was deferred, if the buyer was away or something.
 
Buyer's remorse is not your problem. A deal is a deal. Be nice and respectful to your customer, but feel free to keep the dough.
 
you dont have to refund anything
its past your agreed time limit
for all you know the buyer wanted to use the cue in a tournament ,lost ,and now wants to give it back!!
also next time you sell a cue and someone 2 weeks and a day later wants to return it you say no thet say well you took so and so cue back
if you want to appease your concious charge him a 25% restocking fee.
 
I'm with the above. After your 3 days expired it's his cue. If he contacted you the 4th or even 5th day that might be a different story but two weeks?

I sell quite a bit of stuff online but as far as buying a cue I tend to shy away from online deals. There's nothing wrong with it, it's just there's a lot that goes into a cue that makes it suitable for me. I'm venturing to say 80% of the pool playing world buys a cue for the makers name or appearance. They don't consider how different joint materials, shaft diameter, pin sizes, balance point, tip, etc, effect a cues hit. Basically, just because it's a Scruggs doesn't mean it's going to hit like your friends Scruggs.

For that reason........your return policy is more than fair, but 2 weeks in over the top. It's his cue......move on.
 
Sounds like he thought he had a great deal from you and maybe thought he could flip it quick and when he couldn't, he wanted to get his money back. Either way, if the two of you agreed to a 3 day trial, sorry. Last time I checked, 2 weeks does not equal 3 days unless my math skills are wayyyy off.
 
buyer's remorse

Hi....I agree with all those who say you do not owe him a refund..........

but if you feel you want to, a 25% restocking fee plus checking the cue for any damage or wear before you give him any money back would be fair, in my opinion.
 
I think the THREE DAY POLICY IS FAIR, and I would say the THREE DAYS BEGINS BEING FAIR, should start the Day ofter Delivery, and end the SIXTH DAY after Delivery.

After that you have met your obgligation under the THREE DAY TEST POLICY. IMHO You owe the buyer Zero after two weeks.
 
No, and he shouldn't even be asking. He knew the deal going into it and now it sounds like he is trying to pressure you into something.
 
Why is this even an issue? What part of 3 days did the buyer NOT understand? It's business and I sure as hell would not want a cue that has been gone 2 weeks.
 
Do you have to take a return? No. Obviouosly not. Should you take the return? That is at your discretion. It will help your rep greatly if you do. If you decide to let him return it, make it clear that you will not refund anything until it comes back in perfect condition. If it comes back damaged, let him know he will have a choice of paying to fix it or recieving it back. Also, if you want to charge a restocking fee, which is not completely out of line, 25% seems a little stiff. 15% is friendlier, and less likely to cause a disgruntled customer. JMHO.
 
I understand that you want to make your customer happy, however, you must draw the line somewhere. After almost five times the allowed and clearly stated time allotment is well beyond any reasonable line.
In my opinion, the fact that you are even concerned about this, says a lot about your character.
 
I told the buyer that I would need the cue shipped back to me before I could refund anything, so as to allow me to evaluate its' condition and that if the cue was in the same condition that I would refund him his money less shipping costs...

I never mentioned, nor though about a restocking fee, but that does seem like a fair notion...idk...is it too late to mention that? Now I am in a position where I will have to potentially re-list a cue that has been discounted by me several times and has sold but has now been returned.

Thanks for all the input AZ. Much appreciated!!!! :):)
 
You must log in or register to reply here.
Back
Top