Does an Online Seller Have to offer a Satisfaction Guarantee??

I dunno, cue buyers are notoriously picky. I see little things that are undetectable from six inches away result in cries for a full refund.
I wouldn't want to deal with it either.

Maybe a bold warning: "this cue is for everyday use and not for display in the louvre.
please adjust expectations accordingly."
 
rayjay said:
I have never ever played bumper pool.
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Bumper pool puts all of this in perspective.
Who cares what the cue plays like when all you have is a bumper pool table.
How are you going to check the cue for straightness on a bumper pool table?
Doesn't matter, I've heard that crooked cues work better when you're playing bumper pool for money, so you don't even want to roll it.
Just buy the cue on Ebay with no return policy, and hope it's warped.

Rep sent your way
 
I have bought, sold and traded a few cues on this site. All nice cues and all transactions went well. I believe the cue you are selling should be exactly as advertised, and after receiving it is not to the customer’s satisfaction then you take it back as long as it is in the same condition as when shipped. On the other hand, hit is totally subjective and it’s not unusual to take a while to get used to a different cue. Weight can be different, shaft taper different, joint you’re not used to, etc. etc. If I receive a cue by buying or in a trade and it comes as advertised then the deal is finalized. If in time I decide I don’t like the hit I sell or trade it.
 
cue

I got stuck once. seller said dead straight. NOT.
I ate it. lesson learned.
be clear about getting a refund if not as described BEFORE you send any money. deal with reputable sellers/buyers only. well worth extra cost.
if something seems to good to be true it probably is.
 
Tarheel said:
I have bought, sold and traded a few cues on this site. All nice cues and all transactions went well. I believe the cue you are selling should be exactly as advertised, and after receiving it is not to the customer’s satisfaction then you take it back as long as it is in the same condition as when shipped. On the other hand, hit is totally subjective and it’s not unusual to take a while to get used to a different cue. Weight can be different, shaft taper different, joint you’re not used to, etc. etc. If I receive a cue by buying or in a trade and it comes as advertised then the deal is finalized. If in time I decide I don’t like the hit I sell or trade it.
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That's the way I am as a buyer. If its as described then its good enough for me.

I make it my lifetime player, then a week later I sell it (hopefully for more).

Thanks

Kevin
 
lakeman77 said:
I got stuck once. seller said dead straight. NOT.
I ate it. lesson learned.
be clear about getting a refund if not as described BEFORE you send any money. deal with reputable sellers/buyers only. well worth extra cost.
if something seems to good to be true it probably is.
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The problem with that "as described" guarantee is that leads to discussion or argument. The guarantee you want is "100% satisfaction", then you are free to return the item with having to get a judge or jury or the AZ community involved.

Maybe I've been just lucky, but in the time I've been here, I've sold maybe 100 cues and I've had maybe 2 or 3 returns and only one of those seemed like the buyer was a little off his rocker. I took that one back and resold it with exactly the same description for more money. I'm guess I'm saying that it seems like this fear of being taken advantage of by buyers isn't really based in reality (or again, maybe I've been lucky).

Kevin
 
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vapoolplayer said:
Easy remedy, just mark "pending," and if it doesn't go through, bump it or make a new thread.

I traded a cue recently, and still recieved many PMs while I had "pending" and also even after I had "traded" listed.

You don't lose enough buyers to make a difference.
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One buyer could make a difference.

If you ship it off and the buyer test hits with it for three days and sends it back, well, at least 5-7 days may have passed in that time, and the ONE other person interested may have moved on.

Not trying to argue, just showing that one other potential buyer can make all the difference in my original scenario.

Maniac
 
I think if the cue is as advertised meaning if there is a mark on the cue you know about it...if I say it's straight then it's straight.The cue comes to you as described I'm not taking it back because you don't like how it hits. That's the risk of buying a cue on the internet and why I would almost never buy a playing cue on az. Unless your buying some mass produced cue that all pretty much hit a like. An example would be a schonn..I've hit with 100 of them and they all seem to hit a like. That I would take a risk. A few that I would never buy on the net.. There is a thread in the for sale section now where he has 3 grand to spend and if he doesn't find something he'll just buy it at the expo? wtf I'm waiting for the expo and if I don't find something there I'll buy something on az lol I would rather go there first and spend 3 grand on a cue I can see and feel first! lol
 
Your scenario is very valid.

JV

Maniac said:
One buyer could make a difference.

If you ship it off and the buyer test hits with it for three days and sends it back, well, at least 5-7 days may have passed in that time, and the ONE other person interested may have moved on.

Not trying to argue, just showing that one other potential buyer can make all the difference in my original scenario.

Maniac
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Maniac said:
One buyer could make a difference.

If you ship it off and the buyer test hits with it for three days and sends it back, well, at least 5-7 days may have passed in that time, and the ONE other person interested may have moved on.

Not trying to argue, just showing that one other potential buyer can make all the difference in my original scenario.

Maniac
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Fair point.

Let's flip the scenario. You're a seller and two people are interested in your cue. One is of the "100% satisfaction" mentality and the other has a "buy it and move on" approach. Which one would you sell to?
 
krychekrowe said:
The time it takes for me to get to know a new cue, and really find out if I like the way it feels is far beyond three four days. Can you guys determine the feel of a cue that fast? I buy and I keep or I put it up for sale, after two months or so.
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For "The Hit" I know in 3 shots. Cosemetics I know before I hit the first ball.

Brand new, I expect flawless, 10 - 20 years old I expect a couple of dings. A Ping sound or finish breaking off in spots, it better have been disclosed.
 
kvinbrwr said:
Why the months and months? If you give a guy 3 days from delivery to inspect or try your product why would the months in escrow be necessary?

Thanks

Kevin
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Kevin, you just said yourself in a previous post that you won't do a return when you sell a new/unused high-end cue and the buyer test hits with it for three days, did you not?

You see, there ARE exceptions to every rule and each individual case has its own set of rules.

Maniac
 
Maniac said:
Kevin, you just said yourself in a previous post that you won't do a return when you sell a new/unused high-end cue and the buyer test hits with it for three days, did you not?

You see, there ARE exceptions to every rule and each individual case has its own set of rules.

Maniac
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Maniac

Yup, I said that myself.

A 100% satisfaction guarantee requires the article being returned to be in the same condition as sent. Unused means unused so the evaluation of a new cue is to fit and finish only.

Kevin
 
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RRfireblade said:
It's a simple business transaction and it ends when goods and payments changes hands. Period. And I don't expect anything more as a buyer.
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Me neither, and I have received a cue once that was less than advertised. Serves me right for buying sight unseen, which I'll probably never do again.

Maniac
 
trob said:
I think if the cue is as advertised meaning if there is a mark on the cue you know about it...if I say it's straight then it's straight.The cue comes to you as described I'm not taking it back because you don't like how it hits. That's the risk of buying a cue on the internet and why I would almost never buy a playing cue on az. Unless your buying some mass produced cue that all pretty much hit a like. An example would be a schonn..I've hit with 100 of them and they all seem to hit a like. That I would take a risk. A few that I would never buy on the net.. There is a thread in the for sale section now where he has 3 grand to spend and if he doesn't find something he'll just buy it at the expo? wtf I'm waiting for the expo and if I don't find something there I'll buy something on az lol I would rather go there first and spend 3 grand on a cue I can see and feel first! lol
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You actually can have a a far better opportunity to evaluate a cue you buy on the internet that you would at SBE if the internet cue comes with a suitable inspection period and a satisfaction guarantee. That's the point of what we are talking about.
 
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TSW said:
Fair point.

Let's flip the scenario. You're a seller and two people are interested in your cue. One is of the "100% satisfaction" mentality and the other has a "buy it and move on" approach. Which one would you sell to?
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The first one that would send the $$$ by a Western Union or USPS money order/check.

Keep in mind that I try to describe anything I sell down to every little detail, and I always give the potential buyer my phone number so they can ask whatever questions they may have. If a buyer can't be satisfied by my written AND verbal descriptions, then that's on them, and they should not have pulled the trigger on the deal, if they had ANY doubts.

BTW, I have offered persons buying/trading my cues a chance to return/swap back if the were unsatisfied. I have yet to have anything come back.

Maniac
 
I give 7 days to return a used cue in the same condition it was received.
A new cue you are buying what you see with reason being if you hit balls with it, it is now a used cue.
 
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