Obviously not.
Actually, it isn't possible to guarantee satisfaction anyway. It helps gain and retain customers for sure though. Accepting a return certainly cannot guarantee satisfaction for the buyer. The buyer may in fact be left quite unsatisfied after the reversal of a deal, but it's really the best one can do, isn't it?
Whether or not people offer a "liberal" return policy or an "as is, no return" policy matters much less than being up front about it.
The most important thing is communication.
If a buyer does not like a seller's policy on the matter, DO NOT BUY FROM THEM. If a seller does not like a buyer's expectation, DO NOT SELL TO THEM.
It's simple. Just be up front.
I'll tell you now that unless I ask a seller, I expect that there is no return. If I am the seller, I expect that there may be a return. My personal policy is that way on anything up to a $200 selling price (not including shipping). For any deal beyond that I will make sure that is is discussed up front so both me and the other party don't have any surprises. In other words I'll eat a deal under $200 in order to avoid controversy and preserve my reputation...as long as there isn't outright theft or fraud of course, in which case I would spend far more than the cost of the deal in the pursuit of the perpetrator if necessary. If that didn't work then I would pursue whatever other means I could. I certainly wouldn't be announcing it up front on AZB like some do. After the matter is settled I would post it, but I would certainly move quietly in the mean time. But that's just me. Do me wrong, and I won't "telegraph the punch".
In general, no matter what, for anybody, I feel the most important thing is good communication.
People like MortuaryMike set a great example. The man is more than a straight-up dealer. He and those that deal like him are exemplary.
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